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V
Rating: 5 out of 5
Easy and useful
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 999 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
All reviews
V
Rating: 1 out of 5
Very bad experience. I almost lost my airplane due to a problem with the door locker that we cannot open.
Response from CITY-LOCKER Paris
Thanks for using our service and sorry for the problem you have had. Could you please give us more information about what happened as it sounds that you have not contact us either by phone or mail to help you. That will helped us understanding what happened with your booking Thank you very much
V
Rating: 1 out of 5
Good Day
I was unable to locate lockers in the Gare De Nord location. The attendants working there sent me to another locker location and said there was no City Locker. I paid in advance and tried to contact City Lockers by email and no one ever responded.
Thank you
I was unable to locate lockers in the Gare De Nord location. The attendants working there sent me to another locker location and said there was no City Locker. I paid in advance and tried to contact City Lockers by email and no one ever responded.
Thank you
Response from CITY-LOCKER Paris
Bonjour Sorry you did not found us as we are outside the railway station as clearly indicated in our booking confirmation. Address and direction are indicated by google map on our booking confirmation. The hotline can be reach by phone and not mail especially for emergency. We will be very happy to offer you a credit note valid 6 months even though we are not responsible for this matter. Please contact [email protected] Thank you
A
Rating: 3 out of 5
ok. Not too usable on the laptop.
Translated reviews
Response from CITY-LOCKER Paris
Hello Henry and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
V
Rating: 3 out of 5
This location is described as "five minutes from Les Halles," but it's more like 15-20 minutes walking, which is a long way to drag heavy bags. Otherwise, it worked fine.
Response from CITY-LOCKER Paris
Hello Lorraine, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Rating: 3 out of 5
Helps with keeping luggage secure, but the difficulty in contacting support is annoying.
A
Rating: 5 out of 5
Perfect, ideally located and very pleasant to work with.
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V
Rating: 5 out of 5
Easy and comfortable!
V
Rating: 5 out of 5
Excellent experience. Very well located and ease to use
A
Rating: 3 out of 5
A great way to enjoy the day without your luggage.
The first city locker we wanted wasn't easy to find, and once we did, we couldn't get inside.
The second city locker was better signposted but we had a problem with the front door not recognizing the code straight away.
Translated reviews
The first city locker we wanted wasn't easy to find, and once we did, we couldn't get inside.
The second city locker was better signposted but we had a problem with the front door not recognizing the code straight away.
Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
A
Rating: 5 out of 5
The site makes it easy to find a locker in a variety of locations. Booking is quick and easy. The code system is very secure. No particular problems.
Translated reviews
V
Rating: 5 out of 5
Very helpful
V
Rating: 4 out of 5
Having to make an account and all that is a hassle, specially when you are in a hurry and you must have internet access, there is no physical person to assist, but location is convenient, not far from subway. The lockers are clean and location easy to find.
V
Rating: 4 out of 5
I loved using City Locker! I only wish it was available for a few hours instead of the entire day....
V
Rating: 5 out of 5
It was easy and quick to rent the locker
Response from CITY-LOCKER Paris
Hello Miray, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Rating: 5 out of 5
Very easy to book
V
Rating: 5 out of 5
Quick and easy to book online.
V
Rating: 3 out of 5
Too expensive for just a bag for 3 hours
Response from CITY-LOCKER Paris
Hello Madalin, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon
A
Rating: 5 out of 5
Easy, convenient access and use. Clean, good-capacity locker. 5-10 minute walk from St Lazare station. Would recommend and use again if needed.
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Response from CITY-LOCKER Paris
Many thanks Laurence for using our service and for giving us such positive feedback. We work hard every day to ensure customer satisfaction and your message encourages us to continue. We look forward to seeing you again.
A
Rating: 5 out of 5
Very easy to use site, located 2 steps from St Lazare. Highly recommended.
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A
Rating: 4 out of 5
It works
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Response from CITY-LOCKER Paris
Hello, thank you for using our service and for your feedback. As we are constantly striving to improve our quality of service, please let us know if you have encountered any difficulties, so that we can rectify any malfunctions and make improvements. Thank you very much.
V
Rating: 4 out of 5
very smart design and i felt very secure leaving my bags there, however it was a bit difficult to find
V
Rating: 5 out of 5
It was very good
A
Rating: 3 out of 5
A little expensive
Translated reviews
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. What's more, our rates are sliding scale, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Rating: 5 out of 5
Good citylocker.
A
Rating: 4 out of 5
The order went very well
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Response from CITY-LOCKER Paris
ANNE-CLAIRE We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.
A
Rating: 5 out of 5
Perfect! Very practical and secure. I recommend
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Response from CITY-LOCKER Paris
Sophie We would like to thank you sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.
A
Rating: 5 out of 5
very good and practical. I recommend
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A
Rating: 5 out of 5
Very good
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V
Rating: 4 out of 5
Its very easy to use. Instruction is clear. Wish it was little bit closer to station. Not easy to carry big luggages on those sidewalks. But overall its good options to have.
V
Rating: 4 out of 5
Good service. Too bad it closes so early (10pm)
V
Rating: 5 out of 5
Comodo, cercano a la estación y uso rápido.
V
Rating: 5 out of 5
Fast and easy booking and activation, convenient location, overall great experience.
V
Rating: 5 out of 5
Muy fácil de hacer la reserva, mandan códigos personalizados para acceder a la taquilla.Muy bien indicado
V
Rating: 5 out of 5
The site was easy to use, no problems.
V
Rating: 5 out of 5
Very good, great service. I would recommend.
V
Rating: 5 out of 5
Easy, secure, convenient
V
Rating: 4 out of 5
To fare away
Response from CITY-LOCKER Paris
Hello Wolfgang, thank you for your opinion, However, CityLocker Gare du Nord is located exactly between the two train stations ( 7 min (550m) to Gare du Nord and 5 min (400m) to Gare de l'Est) so we don't really understand from what place we are to far away. CityLocker's team wish you a great day.
A
Rating: 4 out of 5
Good
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V
Rating: 5 out of 5
Helped us a lot. Easy to use and secure. I highly suggest!