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V
Rating: 4 out of 5
Todo bien pero es un servicio caro.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 999 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
All reviews
A
Rating: 5 out of 5
Muy cercano al centro de Paris. Me gusto poder dejar allí mis pertenencias. Un sitio seguro.
Translated reviews
V
Rating: 5 out of 5
Easy to book & use, a hidden gem! Genuinely safe.
Good size locker to fit a large suitcase in.
Good size locker to fit a large suitcase in.
V
Rating: 5 out of 5
Great location and super easy to use!
V
Rating: 5 out of 5
Easy to reach - well organized - very large lockers
V
Rating: 5 out of 5
It was really easy to use.
A
Rating: 4 out of 5
Availability and ease of purchase and use. Small problem when entering the locker opening code. Fortunately, a City Locker representative was on hand to explain...
Translated reviews
V
Rating: 5 out of 5
Close to the Eiffel Tower, save, autoservice. It was perfect!!
V
Rating: 4 out of 5
There could be the possibility to inform the bag size and take a lower locker. If you are alone and needs to lift a 23kg bag estou the top locker, you can have some difficulties.
The system works very good and the location was nice.
The system works very good and the location was nice.
V
Rating: 5 out of 5
Excellent service and easy to book.
V
Rating: 5 out of 5
Easy to navigate the booking (which is only online), good sized lockers, could fit about 5 backpacks with no issue. The code system is great, there's cctv and a person inside cleaning and keeping an eye on things.
V
Rating: 4 out of 5
Pretty good. Location is quite central.
A
Rating: 3 out of 5
A nuestra llegada a París fue bastante bien, aunque uno de los códigos no entraba bien. Pero el día que reservamos para la salida, nos encontramos una de las taquillas ocupada con otra maleta. Cuando al fin pudimos contactar con la empresa, Jeremy nos atendió muy bien a través de SMS, y pudimos colocar nuestro equipaje en otra taquilla que debió abrir él a distancia, pues el código que nos proporcionó tampoco funcionaba.
Deberían mejorar el sistema de apertura de las taquillas, pues la situación nos provocó una perdida de tiempo importante y el consiguiente nerviosismo. Aún así, Jeremy nos atendió eficazmente.
Translated reviews
Deberían mejorar el sistema de apertura de las taquillas, pues la situación nos provocó una perdida de tiempo importante y el consiguiente nerviosismo. Aún así, Jeremy nos atendió eficazmente.
V
Rating: 5 out of 5
Very useful and easy-to-use service. Very helpful for tourists who wants to spend time in the town and skip trip to and from hotel.
V
Rating: 5 out of 5
Very easy to find.
Great location.
Does what it is supposed to do, easy to use and informative guide on how to use.
Definitely recommend if needing a luggage locker in Paris city centre!
Great location.
Does what it is supposed to do, easy to use and informative guide on how to use.
Definitely recommend if needing a luggage locker in Paris city centre!
V
Rating: 5 out of 5
This was a fantastic service. Very easy to use.
A
Rating: 5 out of 5
Very easy to understand and use.
Translated reviews
V
Rating: 5 out of 5
It was fairly easy to use and get to. For reference, our family of 5 needed 3 lockers for 5 small suitcases, 5 carry-ons, jackets, and a few misc items. It was good that it opened at 8:00am (the others opened at 10:00) and it was open on Jan 1 (others were not).
V
Rating: 4 out of 5
Difficult to open the door by entering pin code. The input must be done very slowly….
V
Rating: 5 out of 5
Muy buena ubicación (muy cerca de la torre) seguro, confiable, el locker es súper espacioso, recomendable 100%
V
Rating: 5 out of 5
Easy enough to find, The lockers are secure as you have to type the code in SLOWLY and it is obvious when you get it correctly. Nice neighborhood, nice places to eat and some shopping. Near bus and Metro lines.
A
Rating: 3 out of 5
We wanted to book for 3 hours
Translated reviews
V
Rating: 5 out of 5
Perfect
V
Rating: 5 out of 5
Absolutely brilliant! Booked online and when I got to the locker was able to insert everything with no problem and found all my items still there!
A
Rating: 5 out of 5
The site is very easy to use and already shows us all the information we need.
Translated reviews
V
Rating: 1 out of 5
Not happy paid for 4 lockers however when I went one was being used and was full of someone’s cases.
This is very unsafe as items could be stolen. And I have not been refunded either
This is very unsafe as items could be stolen. And I have not been refunded either
Response from CITY-LOCKER Paris
Hello Narhisa, Thank you for your opinion, we are sorry that you had troubles during your visit. However, after checking, you only used one locker among the four that you booked and never called the hotline to get a refund, we could have helped you with your problem. We wish you a great day from the City Locker's Team.
V
Rating: 5 out of 5
very good service
A
Rating: 2 out of 5
poor communication on payment (it's not clear on the website that payment is exclusively online)
Translated reviews
Response from CITY-LOCKER Paris
Hello Julie, Thank you for your opinion. We're sorry you didn't understand the payment method. As our stores are fully automated, payment is only possible online. We make this clear in the FAQ on our website, and our payment methods are specified at the bottom of the home page. We hope to see you soon in one of our CityLocker spaces!
V
Rating: 5 out of 5
Booking is easy ans site easy to navigate, communication is good and all went well.
V
Rating: 5 out of 5
Order was easy and quick.
A
Rating: 5 out of 5
Very good
Translated reviews
V
Rating: 1 out of 5
It says 2 Euros on the website it did cost us 15 euro per bag. just put the upfront price
Response from CITY-LOCKER Paris
Hello Theo, Thank you for sharing your opinion, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Rating: 5 out of 5
Affordable, quick, and convenient!
V
Rating: 1 out of 5
Support never responded. So I would give them a very poor review for bad customer service
Response from CITY-LOCKER Paris
thank you for your message. you have contacted our hotline available every day from 8 a.m. to 10 p.m. when you call you automatically receive a text message which must be answered .... you have not answered the text message so it is difficult for our teams to answer you ...
A
Rating: 5 out of 5
Perfect
Translated reviews
V
Rating: 4 out of 5
予約サイトはとても使いやすかった。
V
Rating: 5 out of 5
Great service!
V
Rating: 5 out of 5
The lockers were very easy to access and convenient to our apartment. A good value for storing our luggage on our first day in Paris.
V
Rating: 1 out of 5
Before booking the lockers I talked to customer support. I told them we had 4 carry ons and 4 backpacks. They suggested we book 4 lockers. We only needed two. I asked for a refund. I have reached out to them several times without any response. I am not happy with the service.
Response from CITY-LOCKER Paris
Hello, Thank you for using our lockers, we are sorry that you had troubles during your visit. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. Regarding the refund, as indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable or refundable, only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement
V
Rating: 2 out of 5
The lockers are full of dirt. They should be cleaned daily. The size of the locker could be better specified before purchase. In our case, we paid for 2 lockers to put 3 suitcases in and then we saw that
everything would have fit perfectly in one locker.
Impossible to request a refund.
everything would have fit perfectly in one locker.
Impossible to request a refund.
Response from CITY-LOCKER Paris
Hi Aitor, We are truly sorry for the troubles you had during your visit at CityLocker. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.