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N
Rating: 2 out of 5
I had no wifi when trying to book. You should offer wifi at the entrance to increase bookings
Customer reviews of CITY-LOCKER Strasbourg
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 527 published reviews
Summary of reviews
The online store CITY-LOCKER Strasbourg is consistently praised for its practicality and ease of use, with many customers highlighting how user-friendly the booking process is, allowing for quick access to lockers. The location, just a short walk from the Strasbourg train station and city center, adds to its convenience, making it simple for travelers to drop off their luggage and explore the area. Customers appreciate the spaciousness and security of the lockers, noting that they can accommodate multiple bags comfortably while providing a safe environment for their belongings.
Reviews 1 and 2 stars
Reset filtersC
Rating: 2 out of 5
The price is rather expensive
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H
Rating: 2 out of 5
Hi, Arrived and had not prebooked. I booked but did not understand that is was for tomorrow, I think this was very unclear. I called and spook to someone who did organize a locker for our 3 hours. This was great and should be a 5 absolutly!
D
Rating: 2 out of 5
Unfortunately the lock ripped my suitcase open
Response from CITY-LOCKER Strasbourg
Bonjour David,
Nous avons bien pris connaissance de votre message et sommes désolés pour la situation rencontrée. Après vérification attentive de nos caméras de surveillance, nous n’avons constaté aucun incident impliquant nos casiers et votre valise lors de votre réservation du 03/07.
Sachez qu’un numéro de hotline est toujours disponible pour nous contacter immédiatement si un souci devait survenir lors de l’utilisation de nos services. Nous restons à votre disposition pour tout complément d’information ou pour vous assister davantage.
Bien cordialement,
L’équipe City Locker Strasbourg
Nous avons bien pris connaissance de votre message et sommes désolés pour la situation rencontrée. Après vérification attentive de nos caméras de surveillance, nous n’avons constaté aucun incident impliquant nos casiers et votre valise lors de votre réservation du 03/07.
Sachez qu’un numéro de hotline est toujours disponible pour nous contacter immédiatement si un souci devait survenir lors de l’utilisation de nos services. Nous restons à votre disposition pour tout complément d’information ou pour vous assister davantage.
Bien cordialement,
L’équipe City Locker Strasbourg
L
Rating: 1 out of 5
Deceptive name. Locker station but not at all in the station. You have to walk a long time without any tram stop nearby and it's really not convenient with suitcases. Plus, the location is under construction. On the way back, we put the suitcases at the station on platform number 1, which is much more practical and functional as it is directly served and avoids losing 20 minutes of detour round trip.
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Response from CITY-LOCKER Strasbourg
Thank you for your message.
We understand that your experience was not entirely satisfactory and we are sorry for that. It is important to remind you that our location is indeed in front of the station, in the 'Gare' district, and not inside the station itself. This information is clearly indicated on our website at the time of booking to avoid any confusion.
Moreover, our hotline number is available and reachable at any time if needed. We are always ready to assist you if you have any difficulties on site.
Finally, the ongoing construction is temporary and aims to improve the welcome and comfort of our customers. We hope to have the opportunity to show you these improvements during your next visit.
We understand that your experience was not entirely satisfactory and we are sorry for that. It is important to remind you that our location is indeed in front of the station, in the 'Gare' district, and not inside the station itself. This information is clearly indicated on our website at the time of booking to avoid any confusion.
Moreover, our hotline number is available and reachable at any time if needed. We are always ready to assist you if you have any difficulties on site.
Finally, the ongoing construction is temporary and aims to improve the welcome and comfort of our customers. We hope to have the opportunity to show you these improvements during your next visit.
J
Rating: 1 out of 5
Too far from the SNCF station
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Response from CITY-LOCKER Strasbourg
Hello Jean Pierre,
Thank you for your feedback. We are sorry to hear that the location of CITY-LOCKER Strasbourg did not meet your expectations. Our services are designed to provide a secure and accessible space, and we are constantly working to improve our offerings. Please feel free to contact us with any suggestions or if you need assistance.
Best regards,
The CITY-LOCKER team
Thank you for your feedback. We are sorry to hear that the location of CITY-LOCKER Strasbourg did not meet your expectations. Our services are designed to provide a secure and accessible space, and we are constantly working to improve our offerings. Please feel free to contact us with any suggestions or if you need assistance.
Best regards,
The CITY-LOCKER team
M
Rating: 2 out of 5
Access too complicated, a basic solution with cash or card payment seems more practical. Think about people who don't have a cell phone.
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Response from CITY-LOCKER Strasbourg
Hello,
For the time being, we've opted for automated management in order to respond efficiently to your needs. Having said that, we will of course remain available and contactable for any assistance or specific questions.
Why not consider an evolution in the future to better meet your expectations? In the meantime, don't hesitate to contact us!
Best regards,
City Locker Strasbourg
For the time being, we've opted for automated management in order to respond efficiently to your needs. Having said that, we will of course remain available and contactable for any assistance or specific questions.
Why not consider an evolution in the future to better meet your expectations? In the meantime, don't hesitate to contact us!
Best regards,
City Locker Strasbourg
D
Rating: 2 out of 5
The service is excellent, but the address to find remains unclear.
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Response from CITY-LOCKER Strasbourg
Thank you very much for your positive feedback! We are delighted that our service lived up to your expectations. We take note of your remark concerning the address and will work to make it easier to find. Please don't hesitate to contact us directly if you need further directions on your next visit. We hope to see you soon!
P
Rating: 2 out of 5
Convenient and relatively well-located; but rate TOO HIGH. Would look for a cheaper alternative next time.
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Response from CITY-LOCKER Strasbourg
Thank you for your feedback! We understand your concerns about the price. Please be aware that the price of lockers fluctuates throughout the day, depending on demand, and can be as low as €2. We hope this flexibility will enable you to better organize your use in the future. We remain at your disposal for any further questions or suggestions. 😊
A
Rating: 1 out of 5
There was no locker at the address given in the text message. I later realized that this address was different from the one indicated in the e-mail. Unfortunately, it was too late for me to return to this second address. I could not benefit from the locker but I paid. This is unacceptable and shows a deplorable organization.
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Response from CITY-LOCKER Strasbourg
We apologize for this experience and understand your frustration. To avoid any confusion, we provide all the necessary details on our website, including a map and photos of the locker locations. In addition, our hotline number is available to answer any questions or guide you through the process. We sincerely regret this situation and are continually working to improve our organization so that this does not happen again. If you would like to discuss your case, please do not hesitate to contact us.