Customer reviews of CITY-LOCKER Strasbourg

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 527 published reviews
5 475 90% 4 36 7% 3 6 1% 2 7 1% 1 3 1%

Summary of reviews

The online store CITY-LOCKER Strasbourg is consistently praised for its practicality and ease of use, with many customers highlighting how user-friendly the booking process is, allowing for quick access to lockers. The location, just a short walk from the Strasbourg train station and city center, adds to its convenience, making it simple for travelers to drop off their luggage and explore the area. Customers appreciate the spaciousness and security of the lockers, noting that they can accommodate multiple bags comfortably while providing a safe environment for their belongings.

Reviews 2 and 3 stars

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F
Frédéric P.
Rating: 3 out of 5
following a purchase from 09/12/2025
15 euros a day is a bit too expensive for a locker, but when you don't want to 'lug' your luggage around, you don't have much choice... Three stars due to the price
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Sandra T.
Rating: 3 out of 5
following a purchase from 26/10/2025
Good location, about a 5 minute walk from the station. Security was good, as was ease of use. Only difficulty was I was allocated a top locker above my head height and had great trouble lifting a large 23kg suitcase up that high and getting it down again. We were two women travelling with a shared case. If I had been on my own, I would not have been able to use the locker allocated. Would suggest an option for a low level locker is offered for older / less able users with larger/heavy cases to leave.
Response from CITY-LOCKER Strasbourg
Dear Sandra,

Thank you for your feedback regarding your experience at CITY-LOCKER Strasbourg. We're glad to hear that you appreciated our location, security, and ease of use. However, we apologize for the inconvenience you faced with the top locker allocation, especially with your heavy suitcase. Your suggestion for low-level lockers is valuable, and we will certainly consider it as we strive to improve our services for all users. We hope to welcome you back in the future!

Best regards,
The CITY-LOCKER Team
N
Norma S.
Rating: 2 out of 5
following a purchase from 02/12/2025
I had no wifi when trying to book. You should offer wifi at the entrance to increase bookings
C
Carine N.
Rating: 2 out of 5
following a purchase from 29/11/2025
The price is rather expensive
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Helena L.
Rating: 2 out of 5
following a purchase from 28/11/2025
Hi, Arrived and had not prebooked. I booked but did not understand that is was for tomorrow, I think this was very unclear. I called and spook to someone who did organize a locker for our 3 hours. This was great and should be a 5 absolutly!
D
David W.
Rating: 2 out of 5
following a purchase from 27/06/2025
Unfortunately the lock ripped my suitcase open
Response from CITY-LOCKER Strasbourg
Bonjour David,

Nous avons bien pris connaissance de votre message et sommes désolés pour la situation rencontrée. Après vérification attentive de nos caméras de surveillance, nous n’avons constaté aucun incident impliquant nos casiers et votre valise lors de votre réservation du 03/07.

Sachez qu’un numéro de hotline est toujours disponible pour nous contacter immédiatement si un souci devait survenir lors de l’utilisation de nos services. Nous restons à votre disposition pour tout complément d’information ou pour vous assister davantage.

Bien cordialement,
L’équipe City Locker Strasbourg
G
Grzegorz K.
Rating: 3 out of 5
following a purchase from 05/05/2025
Great innovation
Response from CITY-LOCKER Strasbourg
Thank you so much for your kind words! We truly appreciate your support and encouragement.

City Locker Strasbourg
O
Ole Christen H.
Rating: 3 out of 5
following a purchase from 13/04/2025
Very expencive
Response from CITY-LOCKER Strasbourg
Bonjour,

Merci pour votre retour. Nous comprenons que le tarif puisse sembler élevé à première vue, et nous souhaitons vous apporter quelques précisions.

Nos prix sont dégressifs selon l’heure d’arrivée, ce qui permet à chacun de choisir la formule la plus adaptée à son besoin. Contrairement à d’autres services de consigne qui facturent par bagage, nos casiers sont à prix fixe et peuvent contenir jusqu’à 4 valises cabine.

La plupart de nos utilisateurs partagent un casier à 3 ou 4 personnes, pour un tarif compris entre 2 € et 12 € pour toute une journée. Cela en fait une solution économique et pratique, surtout en centre-ville, avec un accès libre entre 8h et 22h.

Si vous avez la moindre question ou besoin d’un conseil pour optimiser votre réservation, n’hésitez pas à nous contacter. Nous serons ravis de vous aider.

Bien cordialement,
L’équipe City Locker Strasbourg
F
Flavio B.
Rating: 3 out of 5
following a purchase from 26/02/2025
The service is very far from the station and this is not indicated in the booking.
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Response from CITY-LOCKER Strasbourg
Hello,

We are sorry that the location did not suit you. Our lockers are located just across from the station, on the other side of the street, and this information is clearly indicated during the booking process. A map is also displayed at each step of the process to help our customers easily locate our service.

We hope, however, that the service met your expectations and we remain at your disposal for any questions. Perhaps see you soon at City Locker!
M
Martine P.
Rating: 2 out of 5
following a purchase from 12/12/2024
Access too complicated, a basic solution with cash or card payment seems more practical. Think about people who don't have a cell phone.
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Response from CITY-LOCKER Strasbourg
Hello,

For the time being, we've opted for automated management in order to respond efficiently to your needs. Having said that, we will of course remain available and contactable for any assistance or specific questions.

Why not consider an evolution in the future to better meet your expectations? In the meantime, don't hesitate to contact us!

Best regards,
City Locker Strasbourg
L
Laurence A.
Rating: 3 out of 5
following a purchase from 11/12/2024
Bon service rapide et sécurisé
Response from CITY-LOCKER Strasbourg
Dear Laurence, thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our fast and secure service. We continuously strive to improve, so please feel free to share any suggestions you may have for enhancing your experience further.

CITY LOCKER STRASBOURG
D
Didier D.
Rating: 2 out of 5
following a purchase from 09/12/2024
The service is excellent, but the address to find remains unclear.
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Response from CITY-LOCKER Strasbourg
Thank you very much for your positive feedback! We are delighted that our service lived up to your expectations. We take note of your remark concerning the address and will work to make it easier to find. Please don't hesitate to contact us directly if you need further directions on your next visit. We hope to see you soon!
P
Patrick B.
Rating: 2 out of 5
following a purchase from 05/12/2024
Convenient and relatively well-located; but rate TOO HIGH. Would look for a cheaper alternative next time.
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Response from CITY-LOCKER Strasbourg
Thank you for your feedback! We understand your concerns about the price. Please be aware that the price of lockers fluctuates throughout the day, depending on demand, and can be as low as €2. We hope this flexibility will enable you to better organize your use in the future. We remain at your disposal for any further questions or suggestions. 😊
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