/10
★★★★★
based on 5993 published reviews
★★★★★
based on 5993 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Good logistics, good quality. 2 small remarks: I thought I would have a better quality of photo, up close it seems a little pixelated to me. It's also a pity that we are not given the choice to "center" the photo as we wish during the conception! Anyway, the proposed product is great as a gift idea!
Pierre-julien D.
purchased on 22/12/2020
Translated review Answer from Pictyourlamp.com
Hello, we're delighted that you like our product. As far as the quality of the photos is concerned, we do our best to process them as well as possible. Please come back to us at [email protected] with a simple photo to check the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Did not receive the prestige gift box, even though it had been paid for. I sent an email as soon as I received it and no return from them.
Jacqueline M.
purchased on 13/12/2020
Translated review Answer from Pictyourlamp.com
Hello, we're sorry about this oversight.
After checking, I don't see any email from you. Please come back to us at [email protected], and we'll be happy to get back to you within 24/48 hours.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
After checking, I don't see any email from you. Please come back to us at [email protected], and we'll be happy to get back to you within 24/48 hours.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Hello the lamp and impeccable except the delivery man who opened the box to put in the letterbox he did not bother to knock on the door so the birthday present is spoiled because my husband had it all opened and not wrapped I had to order several lamps my eyesight what happened I will not buy anymore it's a pity.
Ousmane Estelle B.
purchased on 08/06/2020
Translated review Answer from Pictyourlamp.com
Hello,
we're sorry to hear about the problem you're experiencing, but it's out of our hands, and there's nothing we can do.
best regards,
Lisa from Lampephoto.fr
we're sorry to hear about the problem you're experiencing, but it's out of our hands, and there's nothing we can do.
best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Great gift for my aunt who was very happy and I was a little disappointed because in the picture it would have looked like glass and it's plexiglass but otherwise great.
Fiona L.
purchased on 08/06/2020
Translated review Answer from Pictyourlamp.com
Hi, we're glad you like our product, but we're sorry about the misunderstanding. We try to make it as clear as possible on our site; all our plates are made of acrylic glass, not glass.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Sorry between photo produced on the site and reality "there's no photo" !
Natalie R.
purchased on 25/05/2020
Translated review Answer from Pictyourlamp.com
Hello, Ms. Revel, I'm sorry you don't like the result. We doubted ourselves about the visual appeal of the result. In the main picture, the subjects are more than 50 meters away and the details are missing. Nevertheless, we tried to keep the visual "concept" of the photo. We hope that you will not hold it against us. Our graphic designers spend a lot of time optimizing the photos and getting the most out of them. If you give us another chance to show you the quality of our work, I advise you to send us high quality photos. I invite you to visit our frequently asked questions to evaluate the quality of your photos.
I thank you for your trust and wish you a good day.
Sincerely, Thomas from lampephoto.fr
I thank you for your trust and wish you a good day.
Sincerely, Thomas from lampephoto.fr
3/5
★★★☆☆
Well done.
Fabian B.
purchased on 04/05/2020
Translated review2/5
★★☆☆☆
Quote well but I'm disappointed because I didn't receive the right base with my photo lamp (it doesn't have a usb port and I ordered with it) I'm disappointed with the experience
Paulo C.
purchased on 02/01/2020
Translated review Answer from Pictyourlamp.com
Hello, I'm sorry about the negative feedback from your order.
Can you please explain to me in more detail the cause of the problem?
You ordered an alarm clock base. Which base did you receive? If we made a mistake, we will fix it without delay.
All of our alarm clocks are USB plug in, so I don't understand the detail in your comment or you say you don't have one on your base.
I'm waiting for your return to clear up the problem and wish you a good day.
I wish you a good day,
Thomas de Lampephoto.fr
Can you please explain to me in more detail the cause of the problem?
You ordered an alarm clock base. Which base did you receive? If we made a mistake, we will fix it without delay.
All of our alarm clocks are USB plug in, so I don't understand the detail in your comment or you say you don't have one on your base.
I'm waiting for your return to clear up the problem and wish you a good day.
I wish you a good day,
Thomas de Lampephoto.fr
3/5
★★★☆☆
The photo is not centered, this is the only negative point but it is, nevertheless, quite disappointing.
Céline V.
purchased on 10/02/2020
Translated review Answer from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
The base received has a slot too wide compared to the Plexiglas. I had to compensate with pellets glued to the bottom of the Plexiglas. Both products come from you.
Rene A.
purchased on 07/03/2020
Translated review Answer from Pictyourlamp.com
Hello,
We are very sorry about this inconvenience.
I've done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry about this inconvenience.
I've done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Pretty good but error in the base, I had to send the base back for exchange.
Giovanni R. Translated review
Answer from Pictyourlamp.com
Hello Mr. Rioul, we're very sorry for the inconvenience. Indeed, we made a mistake in the pedestal and we are very sorry. We did our best to ship you the new base as soon as possible. Please accept our apologies for the error. Sincerely, Thomas from Lampephoto.fr
2/5
★★☆☆☆
Package lost in the mail, after 10 days I still had nothing, the customer service made me wait another 5 days to re-ship me the order.
Paulo C. Translated review
Answer from Pictyourlamp.com
Hello Mr. Costa, we're very sorry for the inconvenience. Following our exchanges we prefabricated your order as soon as we knew that the package was lost. The second package was sent on Friday, the weekend postponed the delivery a little more. Please accept our apologies for the inconvenience. Sincerely, Thomas from lampephoto.fr
3/5
★★★☆☆
We were supposed to receive the lamps for Christmas, so we got them on the 31st. 12 days of delivery is too long. Otherwise the lamps are very good, my children were happy in the end. But it's a pity.
Sylvie P. Translated review
Answer from Pictyourlamp.com
Good morning Mrs Piccolo, we are absolutely sorry for the delay, we know that during this festive season we have no right to be wrong. The package was sent on time, but the time it took the post office to deliver is much longer than the commitments. We are sorry about this and have sent you today a purchase order to use on a future order. Hoping that you will not hold it against us, all the team of lampephoto.fr joins me in wishing you a very happy new year to come. Sincerely, Thomas from Lampephoto.fr
2/5
★★☆☆☆
Order received broken, sent back a second time but too late for the anniversary.
Baptiste D. Translated review
Answer from Pictyourlamp.com
Hello, Mr. Durand, we're very sorry for the inconvenience. Indeed, we did our best to resend the order to you the same day you returned to us. Please accept our apologies for the delay. Sincerely, Thomas from Lampephoto.fr
3/5
★★★☆☆
It does not say that the Bluetooth speaker does not have a remote control. Nice lamp but disappointed.
Clément B. Translated review
Answer from Pictyourlamp.com
Hello Mr Bigarnet, we are really sorry for this misunderstanding, but as we had the opportunity to show you, it is indicated a little everywhere on the product descriptions as well as on the pictures that Bluetooth does not have a remote control. It works with a smartphone or any Bluetooth enabled device. We hope that when in use, you will get full satisfaction from the lamp. Sincerely, Thomas from Lampephoto.fr