/10
★★★★★
based on 5992 published reviews
★★★★★
based on 5992 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The models lack a lot of information about the product. Despite the email exchanges with the store, I chose the model with landscape format and the store confirmed by email the landscape format. But the final product is in portrait format. The change was made without consulting me because the graphic designer considered that the rendering would be better. It is a personalized product but the designer's point of view is more important than the customer's wish.
Hong Nga V.
purchased on 14/04/2022
Translated review Answer from Pictyourlamp.com
Hello,
We are very sorry that you are not entirely satisfied with your order. Our graphic designers do their best to process orders. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry that you are not entirely satisfied with your order. Our graphic designers do their best to process orders. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Very happy with the result but I had sent a message to have a preview and no answer
Christelle N.
purchased on 12/04/2022
Translated review Answer from Pictyourlamp.com
Hello, despite having checked, we could not find an email from you. In case you would like to contact us again, we are at your disposal at the following address: [email protected]. We thank you and are glad to hear that you liked your lamp.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
2/5
★★☆☆☆
I am disappointed by quality also I have clearly written that the sent photo would have to be completely on it has unfortunately not been the case and I have also received no feedback, the next I have ordered over the weekend I paid the express that is in 24 hours I would have had to get the order was not the case only on Wednesday at about 13:50 clock the order arrived. Although asked for discount no reaction from the company. I personally will never order there again. The do not keep what the promise and too expensive for this quality.
Juner B.
purchased on 12/03/2022
Translated review3/5
★★★☆☆
Super fast and very pretty not disappointed
Linda R.
purchased on 02/03/2022
Translated review Answer from Pictyourlamp.com
Hello, we are happy to know that you are satisfied, we would be even more grateful for an update of your review, it supports us greatly.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
At the level of cutting is not well done
Yohan M.
purchased on 05/03/2022
Translated review3/5
★★★☆☆
Delivery respected and impeccable product
Pauline C.
purchased on 28/02/2022
Translated review Answer from Pictyourlamp.com
Hello, we are delighted to know that your order has satisfied you, a change on your review will help us greatly. We thank you for your confidence.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Lamp ok, PayPal debit, delivery ok. But no communication at all. Question when ordering unanswered, also no confirmation.
Gaby S.
purchased on 24/02/2022
Translated review3/5
★★★☆☆
The picture and the led is super unfortunately just a little expensive. The delivery was very bad it has not handed me my package and message on email came later
Muhammet Ali K.
purchased on 18/02/2022
Translated review2/5
★★☆☆☆
Package received on time and correctly but the lamp is not working. the white color is not working. disappointed with my purchase. i hope to find a solution with the supplier soon
Michael C.
purchased on 12/02/2022
Translated review Answer from Pictyourlamp.com
Hello, we have tried to contact you by e-mail but have not received a reply from you. Please come back to us at [email protected] and we'll try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Satisfied with the result but the remote does not work. I request it be sent back to me to give 5 stars!
Stefano C.
purchased on 10/02/2022
Translated review3/5
★★★☆☆
The A4 format is not respected. A little too expensive.
Nadia P.
purchased on 08/02/2022
Translated review Answer from Pictyourlamp.com
Hello,
You can contact us at [email protected], so that we can solve your format problem.
have a nice day,
Lisa from lampephoto.fr
You can contact us at [email protected], so that we can solve your format problem.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
It fits perfectly with what I wanted
Ghislain D.
purchased on 09/02/2022
Translated review Answer from Pictyourlamp.com
Hello, I'm delighted to hear that you like your photo lamp. An update would be a great help to us and would give us great pleasure.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
The delivery time is not respected with the amount given
Melanie D.
purchased on 07/02/2022
Translated review Answer from Pictyourlamp.com
Hello,
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
The remote control does not work.
Blanc M.
purchased on 06/02/2022
Translated review Answer from Pictyourlamp.com
Good day to you,
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
Problem-free order,super product,fast delivery
Johanna K.
purchased on 05/02/2022
Translated review3/5
★★★☆☆
Not bad but I admit that I expected better! After I received my package very quickly and with a beautiful packaging!
Hirondine P.
purchased on 02/02/2022
Translated review Answer from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to hear from you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
I just didn't appreciate the quality of the order whether it was with batteries
Arzu H.
purchased on 02/02/2022
Translated review Answer from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the quality problem, and we'll send your order back to you.
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Disappointed that the order of the frames is not indicated so the pictures are not as I wanted and given the price impossible to reorder. Otherwise the result is nice anyway
Elodie M.
purchased on 01/02/2022
Translated review Answer from Pictyourlamp.com
Hello, we're glad you like the result of our product. We do our best to make it as clear as possible on our site. For any plate personalization, on the page for importing your photos, a visual reference is there to help you visualize the placement and order of your photos. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Everything worked well! Only an order confirmation has been missing! Otherwise everything ok!
Ronald K.
purchased on 29/01/2022
Translated review3/5
★★★☆☆
Fast delivery and very good product for small price
Bogdan J.
purchased on 14/01/2022
Translated review