Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
All reviews
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
good quality of the tiles
too bad that for the price of transport (more expensive than the order itself) the packaging is not up to par with many chipped pieces upon arrival
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2019
Good especially since the second delivery went smoothly this time
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
customer service sometimes difficult to reach
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Response from Comptoir du Cérame
Hello,
We are very concerned about the satisfaction of our customers.
Our line is often busy as we receive many calls.
However, we always return to calls that could not get through.
Likewise, all messages receive a response.
Please believe that we regret your feelings and do not hesitate to come back to us if needed, we are at your disposal.
Customer Service Comptoir du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2019
Very professional
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2019
I made a mistake in the reference for the order of a wall tile because the color looked almost identical in appearance on the site, upon receipt however, the color is much too light. All I was told over the phone is that I should reorder the correct color and then they would send me the amount of the return shipping for the other. Without knowing if there would be any commercial gesture or not. I am disappointed. Total order of more than 1500 euros.
Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.
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Response from Comptoir du Cérame
Hello,
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2019
Great products, well-designed site. Very short delivery times. Responsive sales service. Nothing to complain about.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2019
good quality of tiles upon receipt (I haven't laid it yet...)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2019
Very good customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
Very good, clear, fast, always well informed about the progress of the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
Nice site. Unfortunately, 14 tiles were broken upon arrival and 5 tiles were chipped.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2019
Shipping costs are almost as expensive as the tiles. 90€. Wow
Packaging of the tiles not suitable. Not very sturdy.
Otherwise, beautiful product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Very nice tiles even though prices have increased ;-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2019
Magnificent tiles, of quality. I am delighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2019
Order delivered on time, 10 days. The tiles are magnificent. I really like the aged look. Highly recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2019
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
Very good responsiveness from the staff.
Problem with broken tiles in the package, perhaps a flaw in the packaging of the package not secured enough. Nevertheless, these are samples, so not as serious as if I had ordered a large quantity.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2019
Very efficient service. Nothing to complain about. Delivered on time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2019
The quality is very nice, but the order does not correspond to what we expect based on the presentation of the website.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2019
Superb, timely delivery, the site is great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2019
Product conforms to the photo on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2019
Fortunately, I made 2 orders (ultimately combined) of 2 and 1 tiles each to my preference: I can thus,
if my project comes to fruition, know my favorite.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2019
Very friendly, agile, and serious sales service. Despite my changes, everything was very well followed. Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2019
WELL DONE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
Super.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2019
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
Deadline respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2019
Easy communication and quick handling of the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2019
Very good site, efficient and serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2019
To advise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2019
Effective. Delivery compliant and fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
Fast delivery but the boxes were broken, torn,
Fortunately no breakage but given the price of the goods, the packaging could have been sturdier
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2019
The order does not match the tiles ordered....
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Response from Comptoir du Cérame
Following the factory's shipping error, we asked them to deliver the correct product directly to you.
The box with the Good Vibes was sent on 20/05.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2019
Matches the preview on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2019
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2019
Pleasant website
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2019
Great choice, fast and top-notch customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2019
Color is okay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
I really like their products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2019
Perfect, excellent contact
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