Customer reviews of Cosmé’Chic

Terrible, ordered on 08/17, today 08/28, still nothing received while they promise delivery in 48h. False advertising. You pay almost 10 bucks for delivery, the perfume at 32 bucks for that...!!!! Zero, I do not recommend in any sense of the term!

The nail polish doesn't hold at all! I opened one out of 2 and it chips right away and the packaging looks very old!!! I request a refund....

Non-compliant product, three wax jars with three different textures, one of which leaked during transport. And once weighed with the packaging, lighter than the expected weight. Very disappointed with this first purchase.

Compliant

Miserable

Bad experience, the package took exactly 7 days from the day of shipment to receipt in the mailbox instead of 24/48H

2 perfumes received broken in the box. No bubble protection to prevent the bottles from clashing and no email response from customer service. The customer service does not answer the phone. In short, I am disappointed while everything went well last time.

Received a product different from the order and the invoice

I did not receive my package

I never received my order but I was refunded

I did not receive my order 0/10

you need to be able to track the package

I already reported my dissatisfaction following an order where I received a different product. Cosmés'Chic replied that I should contact them to resolve this issue. I did so through their website. No reaction or response from them. A site to avoid at all costs. Not serious

Order placed on June 5, but never physically handled by Mondial Relay. After several contradictory pieces of information and an unnecessary trip to the relay point, I received no proof of shipment or concrete solution. An investigation was announced, but without reference or justification. The only positive point: customer service responds quickly and offers many apologies. However, it provides very little clarity and seems mainly to be going in circles with the customer. To date, I have received neither my order nor my refund. Very disappointing experience, to be reported. Update: the full refund of €30.83 was finally made on June 19, after my various reminders. Nevertheless, I maintain my opinion regarding the lack of clarity, contradictory information, and unnecessary steps taken before this resolution. Edit

My powder arrived completely broken!

I ordered a mist but the product arrived defective, broken cap that doesn't close and the perfume has leaked, I don't know if it's the carrier's fault or if I was sent a defective product

I received my package in a locker but the box arrived open. Of the 2 ordered products, only one was left. I wrote to customer service, then to the customer chat but I did not receive a response.

Package marked as delivered but not received....first order on this site, I am worried

I received a different product than the one I ordered

Poorly packed

The order has been canceled. I am disappointed. I gave 1 star but it deserves 0.

I received an open hair mask, non-flaky that had spilled everywhere.... so a bit disappointed....

Half of the order has arrived, it is still not refunded

The seller charged an extra €5 and labeled it as sales tax. According to the website, the offered items are already taxed according to the price labeling obligation. There was no immediate response to a previous email inquiry and subsequent PayPal inquiry. It's a pity actually.

The packaging of the products was extremely damaged, one was almost open. I wonder if these items were too old to be used. I would not recommend.

Very poorly packaged order, just in an envelope without real protection: result, a damaged aerosol that could have been punctured and exploded. The delivery is supposed to be done by La Poste or Mondial Relay according to their site, it was done by Amazon and moreover late.

The fixing gel has a more yellowish color than normal and "little balls" form when taking it from the jar. It's as if it were expired/open/dry because it doesn't apply in gel form like other times I've bought it.

Delivery problem. Quality of the products leaves much to be desired

Damaged product received

I ordered on the 9th of January and did not receive my package yet, the tracking goes back and forth and I cannot make any sense of it.

I did not receive an item

I am missing a concealer, and a mechanical pencil for the eyes has been replaced by a pencil. However, the attached invoice is true to my order.

I still haven't received my package, when it said I would have it in 24/48h, it's been more than a week now. Also, I ordered an item that later they told me was out of stock, when that should have been communicated earlier, not after I had already purchased. Very bad experience.

Deadline not met

An item arrived broken.

I have never received my order

Order not received

I have not been delivered and no response from customer service!

I have never received a package.

Hello, as I have already written to you, I ordered the product knowing that it was supposed to be delivered before the 25th, and up to this moment as I write to you, I still have not received the product, so I am still waiting for my package.