Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
We sincerely apologize for these longer than expected delivery times.
Your satisfaction is essential for Cosm chic and we take your feedback very seriously in order to improve our service.
Thank you for your patience and understanding.
V
Virginie R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Packaging problem, an eyeshadow spilled in my order and I did not receive a response from customer service
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Response from Cosmé’Chic
We sincerely apologize for this inconvenience.
This is not the experience we wish to offer at Cosm e'chic.
Thank you for contacting us again via private message or email so that our customer service can find a quick solution to your packaging issue.
F
Frederique R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Placing an order to be delivered twice and paying extra fees, I don't find that quite normal.
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
P
Perrine P.
Rating: 1 out of 5
following a purchase from 07/12/2025
First and last order on this site! I had to pay extra fees to retrieve my package even though I had already paid for the products and delivery. I usually buy exactly the same products on another site and they are always hermetically sealed and individually packaged. That was not the case here, which raises doubts about hygiene..
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
G
Guenhael L.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package in bad condition therefore refused The bad rating is for the transport
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Response from Cosmé’Chic
Hello,
Thank you for your feedback. We are sorry that the package arrived damaged and had to be refused. Your comment has been forwarded to the carrier to prevent this from happening again.
Our customer service is at your disposal to reship your order or find the best solution.
The Cosm e9'Chic team
Y
Yaell R.
Rating: 1 out of 5
following a purchase from 28/11/2025
Product arrived, poorly packaged. Damaged during transport, I contacted the site, no response to date.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that your product arrived damaged and poorly packaged. We also apologize for the lack of response. Our team will get back to you quickly to resolve the situation.
The Cosmés'Chic team
V
Valérie J.
Rating: 1 out of 5
following a purchase from 07/11/2025
Poor quality products. I sent a message that has remained unanswered to this day.
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Response from Cosmé’Chic
Hello,
We are sincerely sorry for this experience and understand your frustration. At Cosmés’Chic, customer satisfaction is our priority. Thank you for contacting us again through our customer service so we can resolve this issue as soon as possible.
S
Sandrine Et Océane P.
Rating: 1 out of 5
following a purchase from 19/11/2025
Not very disappointed, order arrived late and the item does not match the photo and the description
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry to hear that the item did not match and that it arrived late. We will check this issue to better serve you in the future.
C
Cecilia F.
Rating: 1 out of 5
following a purchase from 15/11/2025
Two perfumes arrived without the plastic covering the box, they were already used, I made a complaint but received no response
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
N
Nathalie T.
Rating: 1 out of 5
following a purchase from 10/11/2025
I did not receive the right product
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Response from Cosmé’Chic
We are truly sorry for this error.
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
L
Ly L.
Rating: 2 out of 5
following a purchase from 13/11/2025
Package arrived in bad condition and product opened
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
A
Ahmed K.
Rating: 1 out of 5
following a purchase from 08/11/2025
I am really disappointed with my order. In fact, I received defective items with product leaks and I received a 50% refund instead of 100% saying that I can use these items!!!! Avoid from now on!
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Response from Cosmé’Chic
We truly regret this breakage in transit. Our fragile packages are now prepared with specific protection. Do not hesitate to write to us, our team handles these cases quickly. The Cosmés'Chic team
M
Marylene B.
Rating: 1 out of 5
following a purchase from 05/11/2025
I ordered an item that went straight to the trash because it was unusable
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
M
Manon T.
Rating: 1 out of 5
following a purchase from 06/11/2025
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
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Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken over by our team. Contact us, we will find a solution. The Cosmés'Chic team
V
Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
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Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.
We would like to clarify two important points:
Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.
Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.
We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).
Thank you again for your message — it helps us improve our services.
The Cosm e'Chic team
A
Awa Menigni G.
Rating: 1 out of 5
following a purchase from 03/11/2025
Niche perfume is useless! The scent doesn't last! As soon as you put it on... it disappears even though it cost me a lot.
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
L
Lafée L.
Rating: 1 out of 5
following a purchase from 29/10/2025
No effect contrary to what is indicated
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Response from Cosmé’Chic
We thank you for your comment and are sorry that the product did not have the expected effect. We take note of your remark to better inform our customers in the future.
B
Bernadette G.
Rating: 1 out of 5
following a purchase from 13/10/2025
A late shipment with NO information from the carrier, NO tracking of the package's journey and inevitably, the package arrives when you are absent. Cosmechic absolves itself by stating that it is not their responsibility! Easy to sell, to collect and then that's it! I do not recommend this site!
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service remains at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
É
Élodie F.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive the right product
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Response from Cosmé’Chic
Thank you very much for your feedback! We are sorry that you did not receive the correct product. At Cosmés’Chic, we do everything we can to correct this kind of error quickly. Please contact our customer service so that we can send you the correct product without delay.
D
Daniela S.
Rating: 1 out of 5
following a purchase from 01/10/2025
Mediocre
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that it did not meet your expectations. At Cosmés'Chic, every negative feedback helps us improve and better satisfy you in the future.
H
H O.
Rating: 1 out of 5
following a purchase from 31/07/2025
I miss a box I have not received everything
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M
Mignan T.
Rating: 2 out of 5
following a purchase from 10/05/2025
This was not my shade
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Response from Cosmé’Chic
Receiving an item that does not match what was displayed is disappointing. We have strengthened the control of references in preparation and the fidelity of our visuals. Write to us, we correct every mistake. The Cosmés'Chic team
P
Paulina P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
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S
Susana M.
Rating: 1 out of 5
following a purchase from 27/02/2025
The products come without a box. I won't buy again.
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Peggy W.
Rating: 1 out of 5
following a purchase from 09/02/2025
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosm e9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
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Response from Cosmé’Chic
Hello Peggy,
Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.
Best regards,
The Cosm e'Chic team
E
Elise D.
Rating: 1 out of 5
following a purchase from 08/02/2025
Never again! Order placed on February 8 received on the 26th. A shame!
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Response from Cosmé’Chic
Hello Elise,
We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.
Wishing you a very nice day.
B
Beatrice M.
Rating: 1 out of 5
following a purchase from 13/02/2025
I have not received my package. It was supposed to be delivered within 48 hours but it is almost 2 weeks now and still nothing.
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Response from Cosmé’Chic
Hello,
We’re truly sorry to hear that you haven’t received your package yet. This delay is far from the standard we aim to offer. Please don’t hesitate to contact us directly with your order number so we can investigate the issue and find a solution as quickly as possible.
Thank you for your patience and understanding.
Cosmés'Chic
J
Joel S.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
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Response from Cosmé’Chic
Claiming your money back is the last thing a customer should do. We apologize. This process has been reviewed. Contact us, we are prioritizing your request. The Cosmés'Chic team
C
Christophe M.
Rating: 1 out of 5
following a purchase from 25/01/2025
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
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Response from Cosmé’Chic
We sincerely regret that this order did not go as it should have. Write to us: our team is responsive and systematically seeks a solution. The Cosm e'Chic team
G
Ghislaine B.
Rating: 1 out of 5
following a purchase from 21/01/2025
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
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Response from Cosmé’Chic
Your package got lost on the way, and it's very frustrating. We have strengthened the tracking of our shipments since then. Do not hesitate to contact us, we systematically resolve these situations. The Cosmés'Chic team
R
Rene D.
Rating: 1 out of 5
following a purchase from 19/01/2025
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
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Response from Cosmé’Chic
Receiving an item that does not match what was displayed is disappointing. We have strengthened the control of references in preparation and the fidelity of our visuals. Write to us, we correct every mistake. The Cosmés'Chic team
J
Jeanine F.
Rating: 1 out of 5
following a purchase from 16/01/2025
Not happy
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is difficult to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
O
Osman G.
Rating: 1 out of 5
following a purchase from 11/01/2025
Does not match. But it doesn't matter. Bonne continuation
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Response from Cosmé’Chic
Hello Osman,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a great day,
The Cosm e'Chic Team
E
Elie A.
Rating: 2 out of 5
following a purchase from 26/12/2024
I paid for home delivery but they sent it to a pickup location.
P
Pascal P.
Rating: 1 out of 5
following a purchase from 15/12/2024
Warning: not a serious site. I ordered an Emma Original II mattress on their site. In fact, I received the old model. I sent them an email to let them know, but they didn't reply. However, there are photos and the title of the Original II on the site. I couldn't reach customer service by phone to try and solve the problem and see if it was a shipping error on their part or if it was deliberate to rip off the customer. This site is not to be recommended. Maybe I'll change my mind after hearing from them.
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Response from Cosmé’Chic
Not getting a response is a shortcoming we have corrected: every message now receives a quick reply. Contact us again, we are here to solve the problem. The Cosmés'Chic team
S
Sylvain L.
Rating: 2 out of 5
following a purchase from 22/12/2024
Hello, I filed a claim for an item that is torn. To date I have not received any returns...
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
N
Nicolas S.
Rating: 1 out of 5
following a purchase from 14/12/2024
The label on the parcel did not correspond to the model chosen. I therefore refused to accept the parcel. Awaiting refund.
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Response from Cosmé’Chic
A shade or a reference that does not match is an error on our part and we are sorry. Each item is now checked before packing. Contact us, we will find a solution. The Cosmés'Chic team
S
Stephane D.
Rating: 1 out of 5
following a purchase from 13/12/2024
To avoid, I am still waiting for the answer for the return of the order The Customer is just considered as a wallet
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Response from Cosmé’Chic
Hello,
We are sorry that you had this impression. This is absolutely not the experience we wish to offer at Cosmés'Chic. Your message has been heard, and we sincerely regret this lack of responsiveness. We hope to regain your trust.
Thank you for taking the time to share your feedback.
Best regards,
The Cosmés'Chic team
J
Jocelyne M.
Rating: 1 out of 5
following a purchase from 05/12/2024
13 days to receive my order when the commercial promise says 48 hours, it's disappointing. It still took FIVE days for the parcel to leave their warehouse. On top of that, no gift wrapping!
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Response from Cosmé’Chic
We apologize for this wait, it is not up to the standards we announce. The preparation of orders has been reorganized since then. Contact us if needed. The Cosmés'Chic team
C
Cormier C.
Rating: 1 out of 5
following a purchase from 03/12/2024
We have received an item that does not conform to the order. We would like to be contacted by cosme chic.
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Response from Cosmé’Chic
A shade or a reference that does not match is an error on our part and we are sorry. Each item is now checked before packing. Contact us, we will find a solution. The Cosmés'Chic team
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