Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
Order never received The parcel was supposed to be delivered to my home It was delivered to a relay point far from my home without my being informed... No follow-up or communication
Translated reviews
Response from Cosmé’Chic
Your package got lost on the way, and it's very frustrating. We have strengthened the tracking of our shipments since then. Do not hesitate to contact us, we systematically resolve these situations. The Cosmés'Chic team
K
Kayahan O.
Rating: 2 out of 5
following a purchase from 26/11/2024
Seller not honest I canceled the order 5 min after its creation The seller sends me an email 3 days later to tell me that he could not cancel the shipment because the order must be canceled within minutes after the order I was refunded because I refused the package but no solution offered by the seller Thank you.
Translated reviews
Response from Cosmé’Chic
Hello Kayahan,
Thank you for taking the time to share your experience. We are sorry to hear that your order was not cancelled as you had hoped. We understand your concern and assure you that we are taking your feedback into account to improve our service. Please do not hesitate to contact us directly at [email protected] for any future assistance.
Best regards,
G
Geoffrey R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Delivery problems
Translated reviews
Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
H
Henri M.
Rating: 1 out of 5
following a purchase from 20/11/2024
I have not received my order (delivery problem) and I am still waiting for a refund.
Translated reviews
Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken care of by our team. Contact us, we will find a solution. The Cosmés'Chic team
S
Sophie L.
Rating: 2 out of 5
following a purchase from 15/11/2024
Parcel received 12 days after my order when a 48/72h delay was announced. No tracking information other than "shipped". I would have been happy to receive information about a delay in delivery. Product conforms to my order.
Translated reviews
Response from Cosmé’Chic
Hello Sophie,
Thank you for your feedback. We are sorry to hear that the delivery time was not respected and that you did not receive any information on this subject. However, we are delighted that the product is suitable for you.
Yours faithfully
O
Omar B.
Rating: 2 out of 5
following a purchase from 18/11/2024
Delivery time too long
Translated reviews
Response from Cosmé’Chic
Hello Omar,
Thank you for taking the time to share your review. We're sorry to hear that the delivery time did not meet your expectations.
Please do not hesitate to contact us directly at [email protected] if you have any questions.
Best regards,
M
Marie C.
Rating: 1 out of 5
following a purchase from 11/11/2024
Stale perfume, alcohol smell without fragrance; I'm waiting for the after-sales service to return and hope for a refund.
Translated reviews
Response from Cosmé’Chic
Claiming your money back is the last thing a customer should do. We apologize. This process has been reviewed. Contact us, we are prioritizing your request. The Cosmés'Chic team
C
Caroline R.
Rating: 1 out of 5
following a purchase from 02/11/2024
Too long for delivery, had to call them back 2 times
Translated reviews
Response from Cosmé’Chic
Your order arrived too late and we understand your disappointment. Our preparation times have been tightened and each package now leaves with tracking. If something is still pending, write to us. The Cosmés'Chic team
C
Christian E.
Rating: 1 out of 5
following a purchase from 25/10/2024
Buy tobacco perfume and shaving foam From the same no of 200ml with 10% more I received a normal bomb with 200ml Misleading advertising to bait the customer I do not buy more on this site just for principle
Translated reviews
Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
I
Isabelle R.
Rating: 1 out of 5
following a purchase from 26/10/2024
I still haven't received my order
Translated reviews
Response from Cosmé’Chic
Your order arrived too late and we understand your disappointment. Our preparation times have been tightened and each package now leaves with tracking. If something is still pending, write to us. The Cosmés'Chic team
M
Martial B.
Rating: 1 out of 5
following a purchase from 16/10/2024
I have not received my parcel
Translated reviews
Response from Cosmé’Chic
You have not received your order and we sincerely regret it. A lost package is refunded or reshipped: just write to us, we respond quickly. The Cosmés'Chic team
D
Danièle D.
Rating: 1 out of 5
following a purchase from 08/10/2024
BULLS!!! I paid 6€ to receive the package at home (the purchased product was worth 9!), they delivered it elsewhere, in a store, and I paid 5€ bus tickets to go and pick it up!!!! Do the math: €20 for a product worth 9!!! I forget this Cosmé'chic company !!!
Translated reviews
Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is difficult to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
V
Valérie V.
Rating: 1 out of 5
following a purchase from 10/10/2024
Parcel dropped off in the street in front of my house when the package fit in the mailbox - no sms or tel to warn passing!!!! Very unhappy
Translated reviews
Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmés'Chic team
K
Karine R.
Rating: 1 out of 5
following a purchase from 18/09/2024
I did not receive the parcel!
Translated reviews
Response from Cosmé’Chic
A package that does not arrive, nothing makes it acceptable and we are sorry. We now track every shipment and remind the carrier as soon as a package stops moving. Write to us, we handle each case. The Cosmés'Chic team
E
Elodie D.
Rating: 1 out of 5
following a purchase from 24/09/2024
Hello, I sent you an email. My order arrived all turned upside down and I barely have half of each shampoo left. I asked for a refund or a return. I still haven't had a reply, so I'm extremely disappointed.
Translated reviews
Response from Cosmé’Chic
Receiving a broken product ruins the entire order, and we are sorry about that. We have reviewed the protection of fragile items since then. A damaged item is always taken care of: write to us and we will resolve this. The Cosmés'Chic team
O
Orianne C.
Rating: 1 out of 5
following a purchase from 18/09/2024
I have not received my parcel
Translated reviews
Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken care of by our team. Contact us, we will find a solution. The Cosmés'Chic team
Y
Ylice G.
Rating: 2 out of 5
following a purchase from 16/09/2024
Delivery really too expensive towards the meeting too bad
Translated reviews
Response from Cosmé’Chic
Hello Ylice,
Thank you for taking the time to share your review. We understand that shipping costs can be a sensitive issue and we appreciate your feedback. We strive to offer quality services while remaining transparent about our prices. We hope you enjoy your next order.
Best regards,
The Cosmé'Chic team
K
Kathia W.
Rating: 2 out of 5
following a purchase from 09/09/2024
I still haven't received my order.
Translated reviews
Response from Cosmé’Chic
Hello Kathia,
We are sorry to hear that you have not yet received your order. Please contact us directly at [email protected] if you have any further questions.
Best regards,
The Cosmé'Chic team
S
Sofya M.
Rating: 1 out of 5
following a purchase from 02/09/2024
The parcel still hasn't arrived after almost 2 weeks!
Translated reviews
Response from Cosmé’Chic
A delay that is too long, the complaint is justified. We are shipping faster today and monitoring packages that are lingering without waiting for a claim. Our team remains reachable. The Cosmés'Chic team
A
Anais P.
Rating: 1 out of 5
following a purchase from 28/08/2024
Nicky Paris products are not the same at all....
Translated reviews
Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
S
Stéphanie R.
Rating: 2 out of 5
following a purchase from 27/07/2024
The package arrived damaged and inside the color tube was punctured. I'm going to use it anyway, but I'm disappointed!
Translated reviews
Response from Cosmé’Chic
We are very sorry for this bad experience. It is not normal for your parcel to arrive damaged and for the product to be damaged. Please do not hesitate to contact our customer service department at [email protected] so that we can provide you with a solution.
Thank you for your understanding, and sorry for the inconvenience.
A
Aurore C.
Rating: 2 out of 5
following a purchase from 03/07/2024
Order still incomplete after 15 days
Translated reviews
Response from Cosmé’Chic
Hello Aurore,
We are very sorry for the inconvenience caused by this incomplete order. We understand your frustration and apologize for the delay. To resolve this problem, please contact our customer service department at [email protected], who will be happy to help you receive the rest of your order as soon as possible.
Thank you for your patience and understanding.
L
Lunion B.
Rating: 1 out of 5
following a purchase from 20/05/2024
I am not satisfied Cafu have not received my package.
Translated reviews
Response from Cosmé’Chic
Your package got lost on the way, and it's very frustrating. We have strengthened the tracking of our shipments since then. Do not hesitate to contact us, we systematically resolve these situations. The Cosmés'Chic team
M
Mélanie H.
Rating: 1 out of 5
following a purchase from 04/05/2024
Order placed at the beginning of May, item to be delivered within 48 hours. It's now June 2nd and I still haven't received anything!!!
Translated reviews
Response from Cosmé’Chic
You have not received your order and we sincerely regret it. A lost package is refunded or reshipped: just write to us, we respond quickly. The Cosmés'Chic team
O
Ourida B.
Rating: 1 out of 5
following a purchase from 01/05/2024
When I opened the eyelid base, some water leaked out and there was a bad smell. The product has expired. The face base has also expired because there was only oil in the product. It's a shame because I've only read good reviews on this site, which prompted me to order.
Translated reviews
Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
C
Celine D.
Rating: 2 out of 5
following a purchase from 24/04/2024
Attention to delivery I waited more than 10 days and the package arrived in another relay point.
Translated reviews
Response from Cosmé’Chic
Hello Céline, thank you for your feedback. We are very sorry for the poor delivery experience. We take note of your comment and will do our best to improve our delivery times in the future, thank you for sharing your opinion with us.
M
Magali M.
Rating: 1 out of 5
following a purchase from 05/04/2024
There's an empty one!!!
Translated reviews
Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our hands. The Cosmés'Chic team
J
Jenna L.
Rating: 1 out of 5
following a purchase from 15/01/2024
Not received in time for my vacations, two messages sent without any reply... marked sent on Tuesday, posted on Friday.decue
Translated reviews
Response from Cosmé’Chic
Hello Jenna, We are sorry to hear that you have experienced problems with our service. Customer satisfaction is very important to us and we apologize for any inconvenience caused by the delay in delivery. We will take the necessary steps to improve our service and ensure a positive experience for you in the future. Once again, we sincerely apologize and hope to regain your trust. Sincerely, The Cosmé'Chic team
N
Nadege H.
Rating: 1 out of 5
following a purchase from 15/12/2023
Product indicated in stock but not. Poor communication. Delivery after one month :(
Translated reviews
Response from Cosmé’Chic
Hello Nadege, I'm sorry to hear about your disappointing experience with our Cosmé'Chic website. We are constantly improving our communication and ensuring that our products are in stock. We appreciate your feedback and will do our best to provide you with a better delivery experience in the future. Thank you for sharing your feedback with us.
M
Melanie P.
Rating: 1 out of 5
following a purchase from 24/12/2023
The mist was damaged. Cracked bottle 🥹🥹🥹 Loss of product in packaging 😱😱😱😱😱
Translated reviews
Response from Cosmé’Chic
Hello Mélanie, we're sorry to hear that your mist was damaged and that the bottle was cracked on delivery. We make a point of ensuring that our products are perfectly packaged to avoid any loss of product. We will do our utmost to solve this problem as soon as possible. Thank you for your feedback, which helps us to improve.
M
Melanie C.
Rating: 1 out of 5
following a purchase from 05/01/2024
I still haven't had my product shipped even though it was supposedly available when I paid.
Translated reviews
Response from Cosmé’Chic
Hello Melanie, thank you for your review. We understand your disappointment and apologize for the late delivery of your product. We are constantly working to improve our delivery service in order to better satisfy our customers. We will do our utmost to ensure that this does not happen again in the future. Please do not hesitate to contact us should you have any queries or comments. Sincerely, the Cosmé'Chic team.
A
Anne-Marie E.
Rating: 1 out of 5
following a purchase from 29/11/2023
Order announced shipped but never left
Translated reviews
Response from Cosmé’Chic
Hello Anne-marie, we're sorry for the delay. We do our best to ship our orders as quickly as possible. We will take your comment into account to improve our delivery service. We hope you will give us another chance to satisfy you. Thank you for your feedback.
C
Christine F.
Rating: 1 out of 5
following a purchase from 25/11/2023
I placed an order and was debited for the amount and 2 days later the order was cancelled. Fortunately, I was reimbursed.
Translated reviews
Response from Cosmé’Chic
We sincerely apologize for this frustrating experience. We understand the importance of a smooth transaction and are disappointed that your order was cancelled after debit.
We have taken steps to prevent this from happening in the future. We are pleased that you received a prompt refund and hope to regain your trust in the future. If you have any further concerns, please do not hesitate to contact us. Thank you for your understanding.
C
Cécile H.
Rating: 1 out of 5
following a purchase from 21/11/2023
I did not receive my order, delivery problem with mondial relais
Translated reviews
Response from Cosmé’Chic
Hello Cécile, thank you for your feedback. We are sorry to hear that you have encountered a delivery problem with our worldwide relay partner. We have taken your comment into account and will do our utmost to improve our delivery service. We apologize for the inconvenience and look forward to satisfying you with your next order. Sincerely yours, The Cosmé'Chic team.
L
Laetitia L.
Rating: 2 out of 5
following a purchase from 01/11/2023
The package was poorly packaged and the products were visible inside.
Translated reviews
Response from Cosmé’Chic
We are sorry to hear that the package was not properly packed and that the products were visible. We apologize for this inconvenience. We are taking your feedback into account and will make sure to improve our packaging process. Thank you for letting us know. If you have any further concerns, please do not hesitate to contact us.
G
Gulshan A.
Rating: 1 out of 5
following a purchase from 07/09/2023
No, and I am giving 1 star as order has never been delivered to me. on the date of delivery of my order i got a notification that my order got cancelled and i will get my amount refunded. But I would like to know the reason of cancellation so i am aware next time when placing the order.
Translated reviews
E
Euridyce L.
Rating: 2 out of 5
following a purchase from 23/08/2023
I received the parcel half-opened. Even the man who gave me the parcel told me to contact the company to tell them to pack the parcels better.
Translated reviews
Response from Cosmé’Chic
Hello Euridyce,
We're sorry to hear that your parcel was received half-opened. We will take immediate action to improve the packaging of our products. We sincerely thank you for alerting us and apologize for the inconvenience.
J
Jess K.
Rating: 1 out of 5
following a purchase from 31/07/2023
No mail that I received my order at the relay point!
Translated reviews
Response from Cosmé’Chic
Dear customer,
We are sorry to hear that you have not been notified of the arrival of your parcel at the relay point. Mondial Relay usually sends an SMS and an e-mail to inform you of this step. We apologize for the inconvenience. Please note that sometimes e-mail notifications can end up in junk mail. We thank you for sharing your experience, and are working to prevent this from happening again. Your satisfaction is our priority.
Yours faithfully
Cosmé'Chic Customer Service
S
Sandrine G.
Rating: 2 out of 5
following a purchase from 10/07/2023
I placed an order on July 13 for 2 items, I received only 1, they should ship me the 2nd, but today the 21st I still have nothing 😡😡
Translated reviews
Response from Cosmé’Chic
Dear customer,
We regret that you have not received your order in full.
We have already dispatched the second missing product and upon further investigation have concluded that the second package was delivered on 07/21/2023.
Once again, we sincerely apologize for any inconvenience caused. Your satisfaction is our priority and we hope to regain your trust despite this incident.
Yours sincerely
Cosmé'Chic
A
Aude D.
Rating: 1 out of 5
following a purchase from 01/07/2023
Delivery time not respected
Translated reviews
Response from Cosmé’Chic
Thank you for sharing your experience with us. We understand your frustration with the late delivery. The delay was caused by the carrier, who encountered unforeseen logistical problems while processing the packages. We have been in contact with them to resolve the situation and ensure that such circumstances do not recur in the future. Please accept our sincerest apologies for this inconvenience. Your satisfaction is important to us, and we are doing everything we can to improve our delivery services. Thank you for your understanding.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 