Customer reviews of Cosmé’Chic

9,3 /10

Based on 2 639 published reviews

5 2 191 83% 4 265 10% 3 48 2% 2 37 1% 1 98 4%

Summary of reviews

Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.

Reviews 1 and 2 stars

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Une Cavalière B.

Published on 17/11/2022 à 15h05 following a purchase from 04/11/2022

Very disappointed I order on the site I receive an email to tell me that my order has been shipped and a few days later I am told that I will be refunded because my item is no longer in stock I do not understand why in this case I received an email saying that my order had been shipped is illogical especially if it is no longer in stock I do not recommend this site.

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Response from Cosmé’Chic Published on 28/06/2023

Hello Cavalière, we understand your disappointment with your shopping experience on our site. We sincerely apologize for the confusion caused by the e-mail indicating the shipment of your order, when the item was actually out of stock. We are actively working to improve our inventory management system and avoid such situations in the future. Your refund has been processed and we look forward to regaining your trust. Your satisfaction is our top priority.

Patacchini S.

Published on 12/11/2022 à 15h10 following a purchase from 31/10/2022

Order placed and sent on 2/11 with parcel number created. On 8/11, I received an email stating that my order was out of stock and therefore cancelled. I don't recommend it.

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Response from Cosmé’Chic Published on 28/06/2023

Hello Patacchini,
We are very sorry that your order had to be cancelled due to a stock shortage. We take this situation very seriously and will do our best to avoid it happening again in the future. We want to provide you with a positive experience and, for this reason, we hope you will give us a second chance.

Anaïs N.

Published on 13/06/2022 à 09h53 following a purchase from 01/06/2022

Received my order damaged, the shadows of my palette broken yet pakahing close well, disappointed

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Response from Cosmé’Chic Published on 28/06/2023

We are sorry to hear that you have received your damaged order. We take this very seriously and understand your disappointment. We apologize for the inconvenience. We make every effort to pack products carefully, but occasionally damage can occur during transit. We will investigate this with our carrier to avoid this happening again in the future. Please contact us so that we can find a satisfactory solution for you.

Julie P.

Published on 15/05/2022 à 12h54 following a purchase from 04/05/2022

Very disappointed with my last two orders. In particular for one where I sent a message with a photo on the app because I had received blushes that had completely exploded! I'm still waiting for a reply from the after-sales service !!!!! Really disappointed, I don't think I'll be ordering from cosmé'chic again because of this, as I've lost products because they're unusable AND money. 😡

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Response from Cosmé’Chic Published on 28/06/2023

Hello Julie, We are sorry to hear that you have received your damaged order. We are also sorry that we did not respond to your message, this was unintentional. We apologize for the inconvenience. We do our best to pack products carefully, but sometimes damage can occur in transit. We will investigate this with our carrier to avoid this happening again in the future. Please contact us so that we can find a satisfactory solution for you.
Sincerely, Cosmé'Chic

Patricia J.

Published on 08/01/2020 à 11h24

Order still not received (ordered on 27/12 we are on 8/01) despite reminders

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Response from Cosmé’Chic Published on 05/07/2023

Hello Patricia, we are sorry that your order has not been received by this date. We are very sorry. We invite you to contact our customer service department so that we can compensate you for this long wait, at [email protected]. We would like to rectify this situation and offer you a positive experience.

- K.

Published on 25/12/2019 à 22h32

I placed an order that was refunded the next day without telling me why... I did not receive any email and I was very disappointed with this cancellation!!!!

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Response from Cosmé’Chic Published on 28/06/2023

Hi, sorry you were disappointed. We do our best to provide our customers with an excellent experience and we are very sorry that we did not succeed this time. We will do our best to ensure that this does not happen again in the future. We sincerely apologize for any inconvenience caused.

Chantal J.

Published on 12/11/2019 à 20h29

I'm still waiting for someone to get back to me about my complaint. And I can't get you on the phone.

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Response from Cosmé’Chic Published on 21/11/2019

Dear Mrs. ******* , Thank you for your comment. We hope that we have met your expectations to date. Yours sincerely ,

Laura G.

Published on 22/08/2018 à 11h49

Delivery very long and still not received, very disappointed waiting for this one .

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Response from Cosmé’Chic Published on 12/07/2023

Hello Laura,
We're sorry your delivery is taking so long. Occasionally we experience delays due to carriers and we apologize for this. We will do our best to deliver as quickly as possible. Please do not hesitate to contact us if you have any questions. Thank you for your understanding.

Pauline P.

Published on 16/08/2018 à 13h47

I have not received certain products and no one has replied to my complaint about them.

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Response from Cosmé’Chic Published on 23/08/2018

Dear customer, After checking, we can't find any complaint on your part. Perhaps you encountered a technical problem during shipment? On the other hand, we sent you an e-mail on 23/07 informing you that the MISS COP brush was out of stock and would be reimbursed. I can confirm that this was indeed refunded on 07/25. Hoping to keep your confidence.

Brigitte C.

Published on 22/06/2018 à 10h46

Order not conform to my request because the blush gemey maybelline was not in my package

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Response from Cosmé’Chic Published on 14/06/2019

Dear customer, We would like to thank you for your comment regarding the problem with the delivery of your order. Have you already called our customer service to solve this problem and obtain a commercial gesture? We look forward to hearing from you and will be delighted to help! Best regards,

Nathalie D.

Published on 14/02/2018 à 04h10

Customer service receptive Refund of postage fast By cons delivery via Mondial Relay, a disaster .. 12 days to get my package, an aberration ... I would recommend another delivery service...disappointed overall.

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Response from Cosmé’Chic Published on 17/02/2018

Dear Customer, We are very sorry for the inconvenience caused by Mondial Relay. We hope you will be satisfied next time. Yours sincerely, Cosmé'Chic

Elodie G.

Published on 21/11/2017 à 13h43

A pallet received completely broken....

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Response from Cosmé’Chic Published on 23/11/2017

Dear customer, Could you please confirm that you have received your refund for the breakage of this pallet? Yours faithfully

Anonymous A.

Published on 11/05/2017 à 13h05

Not much choice for relays and shipping costs too expensive domage Otherwise real savings . Too bad!!!

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Response from Cosmé’Chic Published on 12/07/2023

Hello,
We are sorry to hear that you were not satisfied with your experience with us. We do our best to provide customers with the best offers and the most enjoyable experience possible. We would be happy to discuss your comments with you and see how we can improve our services. Thank you very much.

Anonymous A.

Published on 10/05/2017 à 06h00

good presentation of the site, but unfortunately the products do not correspond to the description

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Response from Cosmé’Chic Published on 12/07/2023

Hello Anonymous, thank you for taking the time to share your review and we sincerely apologize if the products did not meet your expectations. We apologize for the inconvenience. We appreciate your support and hope that you will give us another chance to provide you with quality service and products.

Anonymous A.

Published on 09/05/2017 à 17h03

Lots of products and interesting prices but not enough different refs in each range ex: ( contouring palette gemey ( 1 shade dispo ) ). I don't think I'd recommend ...

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Response from Cosmé’Chic Published on 12/07/2023

Hello !
We're really sorry that we can't offer more product variety, but we do our best to try and provide the best products at great prices. We work tirelessly to ensure that our customers are completely satisfied. We hope you'll give us another chance to improve your experience with us. Thank you for sharing your opinion!