Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
Terrible, ordered on 08/17, today 08/28, still nothing received while they promise delivery in 48h. False advertising. You pay almost 10 bucks for delivery, the perfume at 32 bucks for that...!!!! Zero, I do not recommend in any sense of the term!
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Response from Cosmé’Chic
Hello, waiting for a parcel well beyond the announced date is frustrating, we completely understand. Your order was shipped within 24 hours; it is the delivery that took much longer than expected, and we have since tightened our monitoring of carriers for this type of shipment. Our customer service has taken charge of your file and remains reachable if there is still a point to resolve.
The Cosmés'Chic team
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Serge S.
Rating: 4 out of 5
following a purchase from 12/08/2026
Perfect as usual
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Response from Cosmé’Chic
Hello, "as usual" is probably the phrase that pleases us the most. Thank you for your loyalty, and see you very soon!
The Cosmés'Chic team
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Nathalie B.
Rating: 1 out of 5
following a purchase from 10/08/2026
The nail polish doesn't hold at all! I opened one out of 2 and it chips right away and the packaging looks very old!!! I request a refund....
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Response from Cosmé’Chic
Hello, your feedback on these nail polishes troubles us a lot: a wear that chips right after application and packaging that has clearly aged, this is not what we want to deliver. We have since strengthened our stock rotation controls so that the oldest references do not go back into order. For your request, our customer service can be reached from your account or via the contact page of the site: write to us and we will look into your file without delay.
The Cosmés'Chic team
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Laurent S.
Rating: 1 out of 5
following a purchase from 03/08/2026
Non-compliant product, three wax jars with three different textures, one of which leaked during transport. And once weighed with the packaging, lighter than the expected weight. Very disappointed with this first purchase.
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Response from Cosmé’Chic
Hello, we understand your disappointment and we are sincerely sorry: a jar leaking during transport and textures varying from one jar to another is not the quality we want to deliver. Our products are authentic and come from official channels, but a transport incident or a less regular batch can unfortunately happen, and in this case, we take care of the issue. Simply write to us via the contact form on the site: our customer service will respond to find a solution with you. We also forward your feedback to our logistics team to enhance the protection and cushioning of the jars in the packaging. Thank you for reporting this problem.
The CosmChic team
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Oceane T.
Rating: 1 out of 5
following a purchase from 13/07/2026
Miserable
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Response from Cosmé’Chic
Your feedback is final and we take it seriously. We would like to understand what happened with your order so we can correct it: write to us, our team responds within 24 hours and always seeks a solution. The Cosmés'Chic team
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Emilie B.
Rating: 4 out of 5
following a purchase from 07/07/2026
Super fast. Everything is in good condition. Thank you for everything. Do you know where her bike is? Thank you for the message. Emy
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Response from Cosmé’Chic
Thank you for your feedback Emy! We are glad that your package satisfied you. For your question regarding the bike, could you please contact us directly so that we can provide you with precise information?
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Audrey P.
Rating: 1 out of 5
following a purchase from 09/07/2026
2 perfumes received broken in the box. No bubble protection to prevent the bottles from clashing and no email response from customer service. The customer service does not answer the phone. In short, I am disappointed while everything went well last time.
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Response from Cosmé’Chic
Two broken perfumes due to insufficient padding: the error is on our side, without discussion. We have since revised the packaging of glass bottles, with systematic protection. Write to us, any item that arrives broken is replaced or refunded. The Cosmés'Chic team
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Jade C.
Rating: 4 out of 5
following a purchase from 01/07/2026
An almost respected order! I received a plastic cap in my package in addition to my order. Now I need to find it a second life.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry for this incident with your order, it does not meet our standards. We invite you to contact our customer service so that we can assess the situation and offer you a quick solution.
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Herve S.
Rating: 1 out of 5
following a purchase from 01/07/2026
Received a product different from the order and the invoice
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Response from Cosmé’Chic
Receiving a product that does not match either the order or the invoice is a preparation error and we acknowledge it. Each reference is now checked before packing. Contact us, we systematically regularize this type of situation. The Cosmés'Chic team
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Mathieu V.
Rating: 1 out of 5
following a purchase from 29/06/2026
I did not receive my package
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Response from Cosmé’Chic
Not receiving your package is never acceptable. Our apologies. Our shipments now go out with tracking and we follow up with the carrier as soon as a shipment stops progressing. Write to us: a non-delivered package is refunded or reshipped. The Cosmés'Chic team
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Emma Edith E.
Rating: 1 out of 5
following a purchase from 20/06/2026
I did not receive my order 0/10
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Response from Cosmé’Chic
Your order never arrived and the rating is deserved. We sincerely regret this. Our packages are now tracked and any blocked shipment is taken over by our team. Contact us, we systematically refund or reship. The Cosmés'Chic team
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Ziagbo Charlie Liliane Y.
Rating: 4 out of 5
following a purchase from 11/06/2026
Pleasant scent but not long-lasting
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that the scent suits you, and we note your feedback on the duration to improve the experience.
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Francois A.
Rating: 1 out of 5
following a purchase from 04/04/2026
I already reported my dissatisfaction following an order where I received a different product. Cosmés'Chic replied that I should contact them to resolve this issue. I did so through their website. No reaction or response from them. A site to avoid at all costs. Not serious
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Response from Cosmé’Chic
Receiving a different product, reporting it, and remaining without a response: this is a double failure on our part and we apologize. The control of references has been strengthened and our customer service now responds within 24 hours. Write to us again, we will take over your file. The Cosmés'Chic team
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Wendy C.
Rating: 1 out of 5
following a purchase from 05/06/2026
Order placed on June 5, but never physically handled by Mondial Relay. After several contradictory pieces of information and an unnecessary trip to the relay point, I received no proof of shipment or concrete solution. An investigation was announced, but without reference or justification. The only positive point: customer service responds quickly and offers many apologies. However, it provides very little clarity and seems mainly to be going in circles with the customer. To date, I have received neither my order nor my refund. Very disappointing experience, to be reported. Update: the full refund of €30.83 was finally made on June 19, after my various reminders. Nevertheless, I maintain my opinion regarding the lack of clarity, contradictory information, and unnecessary steps taken before this resolution. Edit
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Response from Cosmé’Chic
An order never taken care of by the carrier, and you left without a solution: we understand your frustration. We now verify ourselves that each package is properly scanned at departure and we follow up without delay. Write to us, we will resolve your situation. The Cosmés'Chic team
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Justine F.
Rating: 1 out of 5
following a purchase from 20/05/2026
My powder arrived completely broken!
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Response from Cosmé’Chic
We truly regret this breakage in transit. Our fragile packages are now prepared with specific protection. Do not hesitate to write to us, our team handles these cases quickly. The Cosmés'Chic team
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Estelle M.
Rating: 1 out of 5
following a purchase from 28/04/2026
I received my package in a locker but the box arrived open. Of the 2 ordered products, only one was left. I wrote to customer service, then to the customer chat but I did not receive a response.
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Response from Cosmé’Chic
A package that does not arrive, nothing makes it acceptable and we are sorry about that. We now track every shipment and remind the carrier as soon as a package stops moving. Write to us, we handle each case. The Cosmés'Chic team
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Stella B.
Rating: 1 out of 5
following a purchase from 21/04/2026
Package marked as delivered but not received....first order on this site, I am worried
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Response from Cosmé’Chic
You have not received your order and we sincerely regret it. A lost package is refunded or reshipped: just write to us, we respond quickly. The Cosmés'Chic team
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Damien T.
Rating: 1 out of 5
following a purchase from 20/04/2026
I received a different product than the one I ordered
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Response from Cosmé’Chic
The gap between what you expected and what you received is our responsibility. Our descriptions have been reviewed since then. Do not hesitate to write to us, our team reacts quickly. The Cosmés'Chic team
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Marina B.
Rating: 1 out of 5
following a purchase from 08/04/2026
Poorly packed
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Response from Cosmé’Chic
We sincerely regret that this order did not go as it should have. Write to us: our team is responsive and systematically seeks a solution. The Cosmés'Chic team
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Muriel M.
Rating: 1 out of 5
following a purchase from 08/04/2026
The order has been canceled. I am disappointed. I gave 1 star but it deserves 0.
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
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Françoise L.
Rating: 4 out of 5
following a purchase from 02/04/2026
I usually order my La Roche Posay products from another site, I was delighted to have them at this rather low price.
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Response from Cosmé’Chic
A big thank you for your message! Happy to know that our prices have convinced you for your usual products.
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Aziza M.
Rating: 4 out of 5
following a purchase from 24/03/2026
Excellent
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Response from Cosmé’Chic
Thank you for your trust! We are delighted that everything went perfectly.
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Lenne P.
Rating: 4 out of 5
following a purchase from 20/03/2026
good but delivery a bit long
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Response from Cosmé’Chic
Thank you for your feedback. We are glad that your experience has satisfied you and we apologize for the delivery delay. We are working to improve, thank you.
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Diane P.
Rating: 4 out of 5
following a purchase from 15/03/2026
I received my makeup well, it arrived in perfect condition. However, the announced delivery time (24 to 72 hours) was not respected, as I had to wait a week and two days.
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Response from Cosmé’Chic
Thank you for taking the time to share your feedback. Happy that your makeup arrived in good condition, and sorry for the delivery delay. Your comment is well noted to improve our service, thank you.
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Christian P.
Rating: 1 out of 5
following a purchase from 09/03/2026
The seller charged an extra €5 and labeled it as sales tax. According to the website, the offered items are already taxed according to the price labeling obligation. There was no immediate response to a previous email inquiry and subsequent PayPal inquiry. It's a pity actually.
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Valérie G.
Rating: 1 out of 5
following a purchase from 03/03/2026
The packaging of the products was extremely damaged, one was almost open. I wonder if these items were too old to be used. I would not recommend.
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Response from Cosmé’Chic
A damaged item upon arrival is not acceptable. Our packaging method has been reinforced, with cushioning adapted to the bottles. Contact us, we systematically replace or refund. The Cosmés'Chic team
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Denis F.
Rating: 4 out of 5
following a purchase from 14/02/2026
Correct
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Response from Cosmé’Chic
We are happy that your experience was satisfactory. See you very soon.
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Marc G.
Rating: 4 out of 5
following a purchase from 18/02/2026
satisfied for a first order
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Response from Cosmé’Chic
It is a pleasure to know that your first experience with us went well. We hope to see you again soon.
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Lobna J.
Rating: 1 out of 5
following a purchase from 23/01/2026
Delivery problem. Quality of the products leaves much to be desired
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Response from Cosmé’Chic
We sincerely regret that this order did not go as it should have. Write to us: our team is responsive and systematically seeks a solution. The Cosmés'Chic team
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Michele F.
Rating: 4 out of 5
following a purchase from 17/01/2026
Changing the delivery location is a bit annoying
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Response from Cosmé’Chic
Madam, we warmly thank you for your review and for the rating given to our site Cosm e9'Chic. We understand that the change of delivery location can be a source of inconvenience and we are constantly striving to improve this process. Your feedback is valuable to help us better meet your expectations.
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Sarah D.
Rating: 1 out of 5
following a purchase from 14/01/2026
Damaged product received
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Response from Cosmé’Chic
We truly regret this breakage in transit. Our fragile packages are now prepared with specific protection. Do not hesitate to write to us, our team handles these cases quickly. The Cosmés'Chic team
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Roselyne B.
Rating: 4 out of 5
following a purchase from 10/01/2026
Overall satisfied, but a bottle of shampoo leaked in the second package
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Response from Cosmé’Chic
Thank you very much for your feedback. We are delighted to know that you are generally satisfied with your order.
We are sorry to learn that one of the shampoo bottles leaked in your second package. We take this type of situation very seriously and do everything we can to ensure our products arrive in perfect condition. Please do not hesitate to contact our customer service so that we can offer you a quick and suitable solution.
Your satisfaction is our priority, and we hope to see you again soon at Cosmés'Chic.
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N T.
Rating: 1 out of 5
following a purchase from 08/01/2026
I ordered on the 9th of January and did not receive my package yet, the tracking goes back and forth and I cannot make any sense of it.
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Lou P.
Rating: 1 out of 5
following a purchase from 03/01/2026
I did not receive an item
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Response from Cosmé’Chic
Hello,
We are sorry to hear that you did not receive one of the items from your order. At Cosmés'chic, we place great importance on our customers' satisfaction. We invite you to contact our customer service specifying your order number so that we can verify this quickly and provide you with an appropriate solution.
We remain at your disposal and thank you for your trust.
The Cosmés'chic team
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Alba P.
Rating: 1 out of 5
following a purchase from 01/01/2026
I still haven't received my package, when it said I would have it in 24/48h, it's been more than a week now. Also, I ordered an item that later they told me was out of stock, when that should have been communicated earlier, not after I had already purchased. Very bad experience.
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Sarmia R.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good
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Response from Cosmé’Chic
Thank you for your feedback. We are delighted with your satisfaction.
Cosm chic
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Lalia A.
Rating: 1 out of 5
following a purchase from 25/12/2025
I have never received my order
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Response from Cosmé’Chic
Hello,
We are sorry for this issue. Please contact us in a private message with your order number so that we can verify quickly.
Cosm chic
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Carpelho P.
Rating: 1 out of 5
following a purchase from 15/12/2025
Order not received
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Response from Cosmé’Chic
We apologize for this inconvenience.
Please contact us via private message with your order number so that Cosm chic can verify the situation and provide you with a solution quickly.
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Sandrine L.
Rating: 1 out of 5
following a purchase from 22/12/2025
I have not been delivered and no response from customer service!
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Response from Cosmé’Chic
We are sorry for the situation.
Thank you for messaging us privately with your order number so that Cosm chic can provide you with a solution quickly.
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Frederic M.
Rating: 4 out of 5
following a purchase from 05/12/2025
Material conforms to the request, delay longer than announced but possibly related to the Christmas period.
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Response from Cosmé’Chic
Thank you for taking the time to share your experience.
We are happy that your Cosm e9chic order met your expectations and we apologize for the slightly extended delay, related to the high activity of this period.
We look forward to serving you again very soon.
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