Customer reviews of Cosmé’Chic

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 639 published reviews
5 2 191 83% 4 265 10% 3 48 2% 2 37 1% 1 98 4%

Summary of reviews

Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.

Reviews 1 and 4 stars

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A
Ana D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I have never received a package.
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Response from Cosmé’Chic
We are sincerely sorry to learn that you have not received your package.
This situation is not normal and we invite you to contact our customer service so that we can verify your order and find a quick solution (tracking, reshipment, or refund).
Cosmchic is at your disposal and is doing everything possible for your satisfaction.
C
Carlos B.
Rating: 1 out of 5
following a purchase from 17/12/2025
Hello, as I have already written to you, I ordered the product knowing that it was supposed to be delivered before the 25th, and up to this moment as I write to you, I still have not received the product, so I am still waiting for my package.
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Response from Cosmé’Chic
Your order arrived too late and we understand your disappointment. Our preparation times have been tightened and each package now leaves with tracking. If something is still pending, write to us. The Cosmés'Chic team
E
Elise P.
Rating: 1 out of 5
following a purchase from 06/12/2025
Delivery times are way too long.
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Response from Cosmé’Chic
We sincerely apologize for these longer than expected delivery times.
Your satisfaction is essential for Cosmchic and we take your feedback very seriously in order to improve our service.
Thank you for your patience and understanding.
H
Horia O.
Rating: 4 out of 5
following a purchase from 09/12/2025
Deliver the products with a courier (DHL, GLS, ETC)! And not with "POST"
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Response from Cosmé’Chic
Thank you very much for your feedback! We completely understand your preference for delivery services like DHL or GLS. We take note of your suggestion to improve the shopping experience for our customers. Your satisfaction is our priority and we hope to offer you even more comfort in the future!
B
Bernard C.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good
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Response from Cosmé’Chic
Thank you very much for your feedback!
See you very soon at Cosmés'chic
V
Virginie R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Packaging problem, an eyeshadow spilled in my order and I did not receive a response from customer service
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Response from Cosmé’Chic
We sincerely apologize for this inconvenience.
This is not the experience we wish to offer at Cosme'chic.
Thank you for contacting us again via private message or email so that our customer service can find a quick solution to your packaging issue.
F
Frederique R.
Rating: 1 out of 5
following a purchase from 09/12/2025
Placing an order to be delivered twice and paying extra fees, I don't find that quite normal.
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
P
Perrine P.
Rating: 1 out of 5
following a purchase from 07/12/2025
First and last order on this site! I had to pay extra fees to retrieve my package even though I had already paid for the products and delivery. I usually buy exactly the same products on another site and they are always hermetically sealed and individually packaged. That was not the case here, which raises doubts about hygiene..
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. We apologize. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
G
Guenhael L.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package in bad condition therefore refused The bad rating is for the transport
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Response from Cosmé’Chic
Hello,
Thank you for your feedback. We are sorry that the package arrived damaged and had to be refused. Your comment has been forwarded to the carrier to prevent this from happening again.
Our customer service is at your disposal to reship your order or find the best solution.
The Cosme9'Chic team
Y
Yaell R.
Rating: 1 out of 5
following a purchase from 28/11/2025
Product arrived, poorly packaged. Damaged during transport, I contacted the site, no response to date.
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that your product arrived damaged and poorly packaged. We also apologize for the lack of response. Our team will get back to you quickly to resolve the situation.
The Cosmés'Chic team
V
Valérie J.
Rating: 1 out of 5
following a purchase from 07/11/2025
Poor quality products. I sent a message that has remained unanswered to this day.
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Response from Cosmé’Chic
Hello,
We are sincerely sorry for this experience and understand your frustration. At Cosmés’Chic, customer satisfaction is our priority. Thank you for contacting us again through our customer service so we can resolve this issue as soon as possible.
F
France A.
Rating: 4 out of 5
following a purchase from 20/11/2025
The order is no problem but received the Victoria's Secret mist opened and responded in the box
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Response from Cosmé’Chic
Hello,

Thank you for taking the time to share your experience. We are truly sorry to hear that your Victoria's Secret mist arrived opened in your package. This is absolutely not in line with our quality standards.

Could you please contact us directly through your Amazon account so we can resolve this quickly? We will offer you an appropriate solution (replacement or refund).

Your satisfaction is our priority and we will do what it takes to make it right.

The Cosme'Chic team
S
Sandrine Et Océane P.
Rating: 1 out of 5
following a purchase from 19/11/2025
Not very disappointed, order arrived late and the item does not match the photo and the description
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry to hear that the item did not match and that it arrived late. We will check this issue to better serve you in the future.
C
Cecilia F.
Rating: 1 out of 5
following a purchase from 15/11/2025
Two perfumes arrived without the plastic covering the box, they were already used, I made a complaint but received no response
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
N
Nathalie T.
Rating: 1 out of 5
following a purchase from 10/11/2025
I did not receive the right product
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Response from Cosmé’Chic
We are truly sorry for this error.
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
A
Ahmed K.
Rating: 1 out of 5
following a purchase from 08/11/2025
I am really disappointed with my order. In fact, I received defective items with product leaks and I received a 50% refund instead of 100% saying that I can use these items!!!! Avoid from now on!
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Response from Cosmé’Chic
We truly regret this breakage in transit. Our fragile packages are now prepared with specific protection. Do not hesitate to write to us, our team handles these cases quickly. The Cosmés'Chic team
M
Marylene B.
Rating: 1 out of 5
following a purchase from 05/11/2025
I ordered an item that went straight to the trash because it was unusable
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
M
Manon T.
Rating: 1 out of 5
following a purchase from 06/11/2025
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
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Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken over by our team. Contact us, we will find a solution. The Cosmés'Chic team
A
Awa Menigni G.
Rating: 1 out of 5
following a purchase from 03/11/2025
Niche perfume is useless! The scent doesn't last! As soon as you put it on... it disappears even though it cost me a lot.
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Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
L
Lafée L.
Rating: 1 out of 5
following a purchase from 29/10/2025
No effect contrary to what is indicated
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Response from Cosmé’Chic
We thank you for your comment and are sorry that the product did not have the expected effect. We take note of your remark to better inform our customers in the future.
Y
Ylice G.
Rating: 4 out of 5
following a purchase from 23/10/2025
Excellent
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Response from Cosmé’Chic
Your satisfaction is our priority and we are delighted that everything suits you.
I
Itoe I.
Rating: 4 out of 5
following a purchase from 17/10/2025
I ordered a base coat for nails, it was not like what was on the site (the color). I sent you photos and explained, then they refunded me right away. Thank you
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Response from Cosmé’Chic
Thank you very much! We are delighted that our team was able to resolve the issue quickly and efficiently. The entire Cosmchic team thanks you!
B
Bernadette G.
Rating: 1 out of 5
following a purchase from 13/10/2025
A late shipment with NO information from the carrier, NO tracking of the package's journey and inevitably, the package arrives when you are absent. Cosmechic absolves itself by stating that it is not their responsibility! Easy to sell, to collect and then that's it! I do not recommend this site!
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service remains at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
A
Anna G.
Rating: 4 out of 5
following a purchase from 14/10/2025
Two products were missing but the customer service was so responsive that it didn't cause any problem! Thank you
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Response from Cosmé’Chic
Thank you for your comment! We are glad that the issue was resolved quickly and that you are satisfied with our follow-up.
É
Élodie F.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive the right product
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Response from Cosmé’Chic
Thank you very much for your feedback! We are sorry that you did not receive the correct product. At Cosmés’Chic, we do everything we can to correct this kind of error quickly. Please contact our customer service so that we can send you the correct product without delay.
É
Émilie R.
Rating: 4 out of 5
following a purchase from 08/10/2025
I was not delivered at home as desired but at a relay point and not even in my village...
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Response from Cosmé’Chic
We are sorry that the delivery was not made to your home as you wished. At Cosmés'Chic, we take your comments very seriously in order to improve our delivery service. Thank you for your feedback.
D
Daniela S.
Rating: 1 out of 5
following a purchase from 01/10/2025
Mediocre
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Response from Cosmé’Chic
Thank you for your feedback. We are sorry that it did not meet your expectations. At Cosmés'Chic, every negative feedback helps us improve and better satisfy you in the future.
H
Hervé N.
Rating: 4 out of 5
following a purchase from 09/09/2025
Product conforms to my order
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Response from Cosmé’Chic
We are pleased to see that the product received is exactly what you expected. At Cosmés’Chic, compliance and quality are essential.
S
Szpak D.
Rating: 4 out of 5
following a purchase from 07/08/2025
Good
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Response from Cosmé’Chic
Thank you very much for your feedback! We are delighted that your experience at Cosmés’Chic was enjoyable. We look forward to welcoming you again for your next beauty desires!
L
Lena G.
Rating: 4 out of 5
following a purchase from 05/08/2025
Small issue during the order, bug on the site so double payment, the chat person was not responding so I found a phone number, I called and it was resolved immediately!!!
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Response from Cosmé’Chic
Thank you very much for your feedback and your patience! We apologize for the issue encountered during your order and the double payment. We are glad that everything was quickly resolved by phone. Your satisfaction remains our priority, and we do our best to improve your experience on our site. We look forward to seeing you again soon at Cosmés’Chic!
H
H O.
Rating: 1 out of 5
following a purchase from 31/07/2025
I miss a box I have not received everything
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I
Isabelle H.
Rating: 4 out of 5
following a purchase from 07/07/2025
Satisfied with my order just the delivery time a bit long.
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Response from Cosmé’Chic
Thank you for your feedback and your trust! We are happy that your order has satisfied you and we take your remark regarding the delay into account. See you soon on Cosmés'Chic!
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 08/05/2025
I would have liked to find other types of products like hand cream or nail care
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Response from Cosmé’Chic
Hello,

Thank you for your feedback! Your comment is very valuable.
We are currently working on expanding our range, and adding hand creams as well as nail care products is part of the categories we wish to develop.

Feel free to check back soon, new products are arriving regularly.
And thank you again for helping us improve!

Have a great day,
The Cosme9'Chic team
S
Stévaux V.
Rating: 4 out of 5
following a purchase from 21/04/2025
TB but the package must not have been handled delicately because the shampoo leaked.
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Response from Cosmé’Chic
Thank you for your feedback, we take note of your comment regarding the packaging and will make sure to improve this point. We hope that despite everything, you are satisfied with your order. Please do not hesitate to contact us if you haven't already, we will be happy to resolve this quickly. Have a very nice day!
L
Laetitia M.
Rating: 4 out of 5
following a purchase from 29/03/2025
Very good product
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Response from Cosmé’Chic
Your satisfaction is our greatest reward! Thank you very much for your trust, have a very nice day!
A
Audrey P.
Rating: 4 out of 5
following a purchase from 15/03/2025
Reliable site, but delivery in 7 days instead of 3-4 days as advertised on the site. Package arrived well at the mondial relay of my first choice, even though I was made to change because it was supposedly closed. Otherwise, I received the right products.
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Response from Cosmé’Chic
Thank you for your detailed feedback, Audrey. We are glad that you received the right products, even though the delivery took a bit longer than expected. Your comments are valuable and will help us improve our service. Please do not hesitate to contact us if needed. Have a very nice day!
P
Paulina P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
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S
Susana M.
Rating: 1 out of 5
following a purchase from 27/02/2025
The products come without a box. I won't buy again.
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Peggy W.
Rating: 1 out of 5
following a purchase from 09/02/2025
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosme9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
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Response from Cosmé’Chic
Hello Peggy,

Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.










Best regards,
The Cosme'Chic team
E
Elise D.
Rating: 1 out of 5
following a purchase from 08/02/2025
Never again! Order placed on February 8 received on the 26th. A shame!
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Response from Cosmé’Chic
Hello Elise,

We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.

Wishing you a very nice day.
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