★★★★★
based on 2431 reviews published
Latest negative customer reviews
I have not received my order (delivery problem) and I am still waiting for a refund.
Stale perfume, alcohol smell without fragrance; I'm waiting for the after-sales service to return and hope for a refund.
Too long for delivery, had to call them back 2 times
Buy tobacco perfume and shaving foam From the same no of 200ml with 10% more I received a normal bomb with 200ml Misleading advertising to bait the customer I do not buy more on this site just for principle
I still haven't received my order
I have not received my parcel
BULLS!!! I paid 6€ to receive the package at home (the purchased product was worth 9!), they delivered it elsewhere, in a store, and I paid 5€ bus tickets to go and pick it up!!!! Do the math: €20 for a product worth 9!!! I forget this Cosmé'chic company !!!
Parcel dropped off in the street in front of my house when the package fit in the mailbox - no sms or tel to warn passing!!!! Very unhappy
I did not receive the parcel!
Hello, I sent you an email. My order arrived all turned upside down and I barely have half of each shampoo left. I asked for a refund or a return. I still haven't had a reply, so I'm extremely disappointed.
I have not received my parcel
The parcel still hasn't arrived after almost 2 weeks!
Nicky Paris products are not the same at all....
Very happy with my purchase
I am not satisfied Cafu have not received my package.
Order placed at the beginning of May, item to be delivered within 48 hours. It's now June 2nd and I still haven't received anything!!!
When I opened the eyelid base, some water leaked out and there was a bad smell. The product has expired. The face base has also expired because there was only oil in the product. It's a shame because I've only read good reviews on this site, which prompted me to order.
There's an empty one!!!
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Not received in time for my vacations, two messages sent without any reply... marked sent on Tuesday, posted on Friday.decue
Product indicated in stock but not. Poor communication. Delivery after one month 🙁
The mist was damaged. Cracked bottle 🥹🥹🥹 Loss of product in packaging 😱😱😱😱😱
I still haven't had my product shipped even though it was supposedly available when I paid.
Order announced shipped but never left
I placed an order and was debited for the amount and 2 days later the order was cancelled. Fortunately, I was reimbursed.
We have taken steps to prevent this from happening in the future. We are pleased that you received a prompt refund and hope to regain your trust in the future. If you have any further concerns, please do not hesitate to contact us. Thank you for your understanding.
I did not receive my order, delivery problem with mondial relais
No, and I am giving 1 star as order has never been delivered to me. on the date of delivery of my order i got a notification that my order got cancelled and i will get my amount refunded. But I would like to know the reason of cancellation so i am aware next time when placing the order.
No mail that I received my order at the relay point!
We are sorry to hear that you have not been notified of the arrival of your parcel at the relay point. Mondial Relay usually sends an SMS and an e-mail to inform you of this step. We apologize for the inconvenience. Please note that sometimes e-mail notifications can end up in junk mail. We thank you for sharing your experience, and are working to prevent this from happening again. Your satisfaction is our priority.
Yours faithfully
Cosmé'Chic Customer Service
Delivery time not respected
Very disappointed I order on the site I receive an email to tell me that my order has been shipped and a few days later I am told that I will be refunded because my item is no longer in stock I do not understand why in this case I received an email saying that my order had been shipped is illogical especially if it is no longer in stock I do not recommend this site.
Order placed and sent on 2/11 with parcel number created. On 8/11, I received an email stating that my order was out of stock and therefore cancelled. I don't recommend it.
We are very sorry that your order had to be cancelled due to a stock shortage. We take this situation very seriously and will do our best to avoid it happening again in the future. We want to provide you with a positive experience and, for this reason, we hope you will give us a second chance.
Received my order damaged, the shadows of my palette broken yet pakahing close well, disappointed
Very disappointed with my last two orders. In particular for one where I sent a message with a photo on the app because I had received blushes that had completely exploded! I'm still waiting for a reply from the after-sales service !!!!! Really disappointed, I don't think I'll be ordering from cosmé'chic again because of this, as I've lost products because they're unusable AND money. 😡
Sincerely, Cosmé'Chic
I placed an order that was refunded the next day without telling me why... I did not receive any email and I was very disappointed with this cancellation!!!!
I'm still waiting for someone to get back to me about my complaint. And I can't get you on the phone.
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