★★★★★
based on 2433 reviews published
Latest negative customer reviews
I did not receive an item
We are sorry to hear that you did not receive one of the items from your order. At Cosmés'chic, we place great importance on our customers' satisfaction. We invite you to contact our customer service specifying your order number so that we can verify this quickly and provide you with an appropriate solution.
We remain at your disposal and thank you for your trust.
The Cosmés'chic team
I have never received my order
We are sorry for this issue. Please contact us in a private message with your order number so that we can verify quickly.
Cosm chic
Order not received
Please contact us via private message with your order number so that Cosm chic can verify the situation and provide you with a solution quickly.
I have not been delivered and no response from customer service!
Thank you for messaging us privately with your order number so that Cosm chic can provide you with a solution quickly.
I have never received a package.
This situation is not normal and we invite you to contact our customer service so that we can verify your order and find a quick solution (tracking, reshipment, or refund).
Cosm chic is at your disposal and is doing everything possible for your satisfaction.
Delivery times are way too long.
Your satisfaction is essential for Cosm chic and we take your feedback very seriously in order to improve our service.
Thank you for your patience and understanding.
Packaging problem, an eyeshadow spilled in my order and I did not receive a response from customer service
This is not the experience we wish to offer at Cosm e'chic.
Thank you for contacting us again via private message or email so that our customer service can find a quick solution to your packaging issue.
Package in bad condition therefore refused The bad rating is for the transport
Thank you for your feedback. We are sorry that the package arrived damaged and had to be refused. Your comment has been forwarded to the carrier to prevent this from happening again.
Our customer service is at your disposal to reship your order or find the best solution.
The Cosm e9'Chic team
Product arrived, poorly packaged. Damaged during transport, I contacted the site, no response to date.
The Cosmés'Chic team
Poor quality products. I sent a message that has remained unanswered to this day.
We are sincerely sorry for this experience and understand your frustration. At Cosmés’Chic, customer satisfaction is our priority. Thank you for contacting us again through our customer service so we can resolve this issue as soon as possible.
Not very disappointed, order arrived late and the item does not match the photo and the description
Two perfumes arrived without the plastic covering the box, they were already used, I made a complaint but received no response
I did not receive the right product
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
I am really disappointed with my order. In fact, I received defective items with product leaks and I received a 50% refund instead of 100% saying that I can use these items!!!! Avoid from now on!
I ordered an item that went straight to the trash because it was unusable
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
Niche perfume is useless! The scent doesn't last! As soon as you put it on... it disappears even though it cost me a lot.
No effect contrary to what is indicated
A late shipment with NO information from the carrier, NO tracking of the package's journey and inevitably, the package arrives when you are absent. Cosmechic absolves itself by stating that it is not their responsibility! Easy to sell, to collect and then that's it! I do not recommend this site!
I did not receive the right product
Mediocre
I miss a box I have not received everything
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
The products come without a box. I won't buy again.
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosm e9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.
Best regards,
The Cosm e'Chic team
Never again! Order placed on February 8 received on the 26th. A shame!
We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.
Wishing you a very nice day.
I have not received my package. It was supposed to be delivered within 48 hours but it is almost 2 weeks now and still nothing.
We’re truly sorry to hear that you haven’t received your package yet. This delay is far from the standard we aim to offer. Please don’t hesitate to contact us directly with your order number so we can investigate the issue and find a solution as quickly as possible.
Thank you for your patience and understanding.
Cosmés'Chic
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
Not happy
Does not match. But it doesn't matter. Bonne continuation
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a great day,
The Cosm e'Chic Team
Warning: not a serious site. I ordered an Emma Original II mattress on their site. In fact, I received the old model. I sent them an email to let them know, but they didn't reply. However, there are photos and the title of the Original II on the site. I couldn't reach customer service by phone to try and solve the problem and see if it was a shipping error on their part or if it was deliberate to rip off the customer. This site is not to be recommended. Maybe I'll change my mind after hearing from them.
The label on the parcel did not correspond to the model chosen. I therefore refused to accept the parcel. Awaiting refund.
To avoid, I am still waiting for the answer for the return of the order The Customer is just considered as a wallet
We are sorry that you had this impression. This is absolutely not the experience we wish to offer at Cosmés'Chic. Your message has been heard, and we sincerely regret this lack of responsiveness. We hope to regain your trust.
Thank you for taking the time to share your feedback.
Best regards,
The Cosmés'Chic team
13 days to receive my order when the commercial promise says 48 hours, it's disappointing. It still took FIVE days for the parcel to leave their warehouse. On top of that, no gift wrapping!
We have received an item that does not conform to the order. We would like to be contacted by cosme chic.
Order never received The parcel was supposed to be delivered to my home It was delivered to a relay point far from my home without my being informed... No follow-up or communication
Delivery problems
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