★★★★★
based on 2352 reviews published
Latest negative customer reviews
Poor quality products. I sent a message that has remained unanswered to this day.
We are sincerely sorry for this experience and understand your frustration. At Cosmés’Chic, customer satisfaction is our priority. Thank you for contacting us again through our customer service so we can resolve this issue as soon as possible.
Not very disappointed, order arrived late and the item does not match the photo and the description
I did not receive the right product
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
I ordered an item that went straight to the trash because it was unusable
No effect contrary to what is indicated
I did not receive the right product
Mediocre
I miss a box I have not received everything
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
The products come without a box. I won't buy again.
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosm e9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.
Best regards,
The Cosm e'Chic team
Never again! Order placed on February 8 received on the 26th. A shame!
We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.
Wishing you a very nice day.
I have not received my package. It was supposed to be delivered within 48 hours but it is almost 2 weeks now and still nothing.
We’re truly sorry to hear that you haven’t received your package yet. This delay is far from the standard we aim to offer. Please don’t hesitate to contact us directly with your order number so we can investigate the issue and find a solution as quickly as possible.
Thank you for your patience and understanding.
Cosmés'Chic
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
Not happy
Does not match. But it doesn't matter. Bonne continuation
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a great day,
The Cosm e'Chic Team
Warning: not a serious site. I ordered an Emma Original II mattress on their site. In fact, I received the old model. I sent them an email to let them know, but they didn't reply. However, there are photos and the title of the Original II on the site. I couldn't reach customer service by phone to try and solve the problem and see if it was a shipping error on their part or if it was deliberate to rip off the customer. This site is not to be recommended. Maybe I'll change my mind after hearing from them.
The label on the parcel did not correspond to the model chosen. I therefore refused to accept the parcel. Awaiting refund.
To avoid, I am still waiting for the answer for the return of the order The Customer is just considered as a wallet
We are sorry that you had this impression. This is absolutely not the experience we wish to offer at Cosmés'Chic. Your message has been heard, and we sincerely regret this lack of responsiveness. We hope to regain your trust.
Thank you for taking the time to share your feedback.
Best regards,
The Cosmés'Chic team
13 days to receive my order when the commercial promise says 48 hours, it's disappointing. It still took FIVE days for the parcel to leave their warehouse. On top of that, no gift wrapping!
We have received an item that does not conform to the order. We would like to be contacted by cosme chic.
Order never received The parcel was supposed to be delivered to my home It was delivered to a relay point far from my home without my being informed... No follow-up or communication
Delivery problems
I have not received my order (delivery problem) and I am still waiting for a refund.
Stale perfume, alcohol smell without fragrance; I'm waiting for the after-sales service to return and hope for a refund.
Too long for delivery, had to call them back 2 times
Buy tobacco perfume and shaving foam From the same no of 200ml with 10% more I received a normal bomb with 200ml Misleading advertising to bait the customer I do not buy more on this site just for principle
I still haven't received my order
I have not received my parcel
BULLS!!! I paid 6€ to receive the package at home (the purchased product was worth 9!), they delivered it elsewhere, in a store, and I paid 5€ bus tickets to go and pick it up!!!! Do the math: €20 for a product worth 9!!! I forget this Cosmé'chic company !!!
Parcel dropped off in the street in front of my house when the package fit in the mailbox - no sms or tel to warn passing!!!! Very unhappy
I did not receive the parcel!
Hello, I sent you an email. My order arrived all turned upside down and I barely have half of each shampoo left. I asked for a refund or a return. I still haven't had a reply, so I'm extremely disappointed.
I have not received my parcel
The parcel still hasn't arrived after almost 2 weeks!
Nicky Paris products are not the same at all....
Very happy with my purchase
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