Reviews Cosmé’Chic

A bit expensive shipping fees. And taxes for such a small package

This was not my shade

The products are at top prices. However, there is a lie about the delivery times, the 48-72 hours turns into more than 3 weeks, with no information provided on the tracking (one can have doubts... until receipt).

My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.

I paid for home delivery but they sent it to a pickup location.

Parcel sent too late after my order. Ordered and paid on 11/12/24. Parcel sent on 16/12/24. Mail of 23/12/24 to collect it before 26/12/24 (out of vacation period from 22/12 to 28/12/24).

Hello, I filed a claim for an item that is torn. To date I have not received any returns...

The adventure had started badly with the delivery of a product different from my order and inferior in range, but customer service was remarkably responsive in finding the best solution.

Seller not honest I canceled the order 5 min after its creation The seller sends me an email 3 days later to tell me that he could not cancel the shipment because the order must be canceled within minutes after the order I was refunded because I refused the package but no solution offered by the seller Thank you.

Package received broken

Parcel received 12 days after my order when a 48/72h delay was announced. No tracking information other than "shipped". I would have been happy to receive information about a delay in delivery. Product conforms to my order.

Delivery time too long

Bjr etant client depuis un moment je suisnun peu déçu d'avoir reçu les articles en deux colis. And that now there are items sold by partners ...

My order was sent in 2 parcels, one by post and the other by UPS. The latter was dropped off without contacting us at a pick-up point far from our home, because that's certainly what suited him best, so we didn't pick up our order. Every time a delivery is made by UPS, there is a problem, so without the certainty of a delivery by post, we will no longer recommend cosmechic.

The products I received were satisfactory. On the other hand, the range is getting smaller and smaller and I didn't find everything I wanted. Delivery costs are prohibitive. I don't think I'll be ordering from this site again.

Delivery really too expensive towards the meeting too bad

I still haven't received my order.

I paid for home delivery and had to collect my parcel from a relay point in Juvisy without a car, which is not normal.

The package arrived damaged and inside the color tube was punctured. I'm going to use it anyway, but I'm disappointed!

Order still incomplete after 15 days

I ordered 5 pens which were packed in a crushed cardboard box! A reinforced envelope would have been more than sufficient.

Fast, well packaged, but a lot of dust on the lotion, which is annoying when it's a gift.

Attention to delivery I waited more than 10 days and the package arrived in another relay point.

Very long delivery time, my products are of good quality

Good product but doesn't last that long.

One of the bottles leaked in the package

Parcel received but not on the date indicated.

Rapide impec

The package was poorly packaged and the products were visible inside.

I received the parcel half-opened. Even the man who gave me the parcel told me to contact the company to tell them to pack the parcels better.

I placed an order on July 13 for 2 items, I received only 1, they should ship me the 2nd, but today the 21st I still have nothing 😡😡

Missing 1 product not yet reimbursed

Very good

Inconsistency in delivery date and address with GLS. The parcel therefore arrived much later. Otherwise satisfactory products.

Package incomplete. I am missing a product. I have written to you but you have not replied.

I had ordered 2 products. I only received one. But the 2 products were invoiced and debited without explanation? Even though the second was out of stock? So I had to make a claim to be reimbursed for this product, which isn't very serious! It's a pity, because the products are top quality. I might recommend them again, provided such a mistake doesn't happen again.

Package well received but rather long delivery time: ordered on the 16th and received on the 27th.

Order received quickly but one product was missing although it was available at the time of my order...I had ordered because it was mainly what I needed so if I had known I would not have placed the order now...

Fast delivery but disappointed with the product

Order still not received (ordered on 27/12 we are on 8/01) despite reminders