/10
★★★★★
based on 1884 published reviews
★★★★★
based on 1884 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Very long delivery time, my products are of good quality
Diaby C.
purchased on 29/03/2024
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Answer from
Cosmé’Chic
Thank you for your review, Diaby! We are delighted that you liked the quality of our products. We are sincerely sorry for the delay in delivery and we are doing our best to improve this. We hope to see you soon on our site!
3/5
★★★☆☆
Good product but doesn't last that long.
Zahira B.
purchased on 16/02/2024
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3/5
★★★☆☆
One of the bottles leaked in the package
Corine C.
purchased on 17/02/2024
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3/5
★★★☆☆
Parcel received but not on the date indicated.
Prisca M.
purchased on 10/02/2024
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2/5
★★☆☆☆
Rapide impec
Christine W.
purchased on 24/10/2023
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Answer from
Cosmé’Chic
Great! We are delighted that our service was fast and impeccable for you. Thank you so much!
2/5
★★☆☆☆
The package was poorly packaged and the products were visible inside.
Laetitia L.
purchased on 01/11/2023
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Answer from
Cosmé’Chic
We are sorry to hear that the package was not properly packed and that the products were visible. We apologize for this inconvenience. We are taking your feedback into account and will make sure to improve our packaging process. Thank you for letting us know. If you have any further concerns, please do not hesitate to contact us.
2/5
★★☆☆☆
I received the parcel half-opened. Even the man who gave me the parcel told me to contact the company to tell them to pack the parcels better.
Euridyce L.
purchased on 23/08/2023
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Answer from
Cosmé’Chic
Hello Euridyce,
We're sorry to hear that your parcel was received half-opened. We will take immediate action to improve the packaging of our products. We sincerely thank you for alerting us and apologize for the inconvenience.
We're sorry to hear that your parcel was received half-opened. We will take immediate action to improve the packaging of our products. We sincerely thank you for alerting us and apologize for the inconvenience.
2/5
★★☆☆☆
I placed an order on July 13 for 2 items, I received only 1, they should ship me the 2nd, but today the 21st I still have nothing 😡😡
Sandrine G.
purchased on 10/07/2023
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Answer from
Cosmé’Chic
Dear customer,
We regret that you have not received your order in full.
We have already dispatched the second missing product and upon further investigation have concluded that the second package was delivered on 07/21/2023.
Once again, we sincerely apologize for any inconvenience caused. Your satisfaction is our priority and we hope to regain your trust despite this incident.
Yours sincerely
Cosmé'Chic
We regret that you have not received your order in full.
We have already dispatched the second missing product and upon further investigation have concluded that the second package was delivered on 07/21/2023.
Once again, we sincerely apologize for any inconvenience caused. Your satisfaction is our priority and we hope to regain your trust despite this incident.
Yours sincerely
Cosmé'Chic
3/5
★★★☆☆
Missing 1 product not yet reimbursed
Eric G.
purchased on 17/11/2022
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Answer from
Cosmé’Chic
We are sorry that you have encountered a problem with your order and that the missing product has not yet been refunded. We will immediately check the status of your refund and take the necessary steps to resolve it quickly. Thank you for your patience and understanding.
3/5
★★★☆☆
Very good
Fatima O.
purchased on 05/11/2022
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Answer from
Cosmé’Chic
Thank you very much for your review, Fatima! We're glad you enjoyed the site.
3/5
★★★☆☆
Inconsistency in delivery date and address with GLS. The parcel therefore arrived much later. Otherwise satisfactory products.
Marie-claude M.
purchased on 06/07/2022
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Answer from
Cosmé’Chic
We are sorry that your delivery experience has been affected. We take note of your feedback and are working hard to improve delivery processes. Thank you for sharing your experience with us and for choosing Cosmé'Chic.
3/5
★★★☆☆
Package incomplete. I am missing a product. I have written to you but you have not replied.
Noemie M.
purchased on 18/04/2022
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Answer from
Cosmé’Chic
Hello Noemie! We sincerely apologize for the shipping error that resulted in a missing product in your package. We also apologize for the lack of response to your message. Please contact us so that we can find a satisfactory solution for you. We will take steps to resolve this issue and provide you with full support. Your satisfaction is our priority.
3/5
★★★☆☆
I had ordered 2 products. I only received one. But the 2 products were invoiced and debited without explanation? Even though the second was out of stock? So I had to make a claim to be reimbursed for this product, which isn't very serious! It's a pity, because the products are top quality. I might recommend them again, provided such a mistake doesn't happen again.
Danielle A.
purchased on 16/02/2022
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Answer from
Cosmé’Chic
I understand your dissatisfaction and sincerely apologize. We will do our utmost to ensure that this error does not happen again.
3/5
★★★☆☆
Package well received but rather long delivery time: ordered on the 16th and received on the 27th.
Claire K.
purchased on 16/01/2021
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Answer from
Cosmé’Chic
We are sorry that your order was not delivered on time. We are aware of the importance of a fast delivery and we do our utmost to ensure that this does not happen again. Thank you for your confidence in Cosmé'Chic.
3/5
★★★☆☆
Order received quickly but one product was missing although it was available at the time of my order...I had ordered because it was mainly what I needed so if I had known I would not have placed the order now...
Marie-laure P.
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Answer from
Cosmé’Chic
Thank you for taking the time to share your review. We apologize for the missing product. We have put measures in place to prevent this from happening again in the future.
3/5
★★★☆☆
Fast delivery but disappointed with the product
- C.
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Answer from
Cosmé’Chic
Thank you for taking the time to leave this comment. Have you already contacted customer service after receiving the product in question? If not, please do so. We'd be delighted to help you! See you soon!
2/5
★★☆☆☆
Order still not received (ordered on 27/12 we are on 8/01) despite reminders
Patricia J.
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Answer from
Cosmé’Chic
Hello Patricia, we are sorry that your order has not been received by this date. We are very sorry. We invite you to contact our customer service department so that we can compensate you for this long wait, at [email protected]. We would like to rectify this situation and offer you a positive experience.
3/5
★★★☆☆
How to order
Sybil M.
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Answer from
Cosmé’Chic
Thank you for your kind comment. See you soon!
3/5
★★★☆☆
Well presented site, interesting prices and items but the choice is not so wide. I had a delivery problem with mondial relay.
Brachet H.
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Answer from
Cosmé’Chic
Thank you for your kind comment! We're sorry you had a problem with Mondial Relay, unfortunately when a relay point is closed or overbooked, Mondial Relay can change the destination relay point. We hope to be able to satisfy you in the future.
3/5
★★★☆☆
This site is very good my first order went very well and my second order was a little different because I had 1 product that I paid for and I did not get the roll-on deodorant and I also had the deodorant for the toilet that I got but completely dented half empty and does not work at all even by hand. Otherwise, the prices are very good and the delivery fast.
Virginie L.
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Answer from
Cosmé’Chic
Thank you very much for your comment, Virginie. We are very sorry to hear that you did not receive your products correctly. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
3/5
★★★☆☆
Short delivery and preparation times, the seller is responsive. Only 2 products out of the 4 had complete packaging, which doesn't look very professional and raises questions about the integrity of the product given that it's no longer packaged. I don't know if I'd recommend this site.
Jean-philippe G.
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Answer from
Cosmé’Chic
Thank you for your review Jean-Philippe. We are sorry that your experience with Cosmé'Chic did not live up to your expectations. We are committed to maintaining the highest level of quality and packaging all our products correctly. We appreciate your feedback and are working hard to constantly improve our products and services.
2/5
★★☆☆☆
Delivery very long and still not received, very disappointed waiting for this one .
Laura G.
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Answer from
Cosmé’Chic
Hello Laura,
We're sorry your delivery is taking so long. Occasionally we experience delays due to carriers and we apologize for this. We will do our best to deliver as quickly as possible. Please do not hesitate to contact us if you have any questions. Thank you for your understanding.
We're sorry your delivery is taking so long. Occasionally we experience delays due to carriers and we apologize for this. We will do our best to deliver as quickly as possible. Please do not hesitate to contact us if you have any questions. Thank you for your understanding.
2/5
★★☆☆☆
I have not received certain products and no one has replied to my complaint about them.
Pauline P.
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Answer from
Cosmé’Chic
Dear customer, After checking, we can't find any complaint on your part. Perhaps you encountered a technical problem during shipment? On the other hand, we sent you an e-mail on 23/07 informing you that the MISS COP brush was out of stock and would be reimbursed. I can confirm that this was indeed refunded on 07/25. Hoping to keep your confidence.
3/5
★★★☆☆
Correct response and delivery time. However, when I opened my package, there was black powder everywhere, it turns out that the darkest color of the palette has scattered everywhere and moreover is no longer usable. However, I kept it all...
- B.
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Answer from
Cosmé’Chic
Thank you for taking the time to leave us a comment 🙂 As indicated by e-mail, the product in question has been reshipped to you. We apologize for the inconvenience and hope to maintain your confidence.
3/5
★★★☆☆
Product not available on the validated order although it was available when the order was placed.
Elisabeth B.
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Answer from
Cosmé’Chic
Hello, thank you for your comment. We are sorry that your product is no longer available. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
2/5
★★☆☆☆
Order not conform to my request because the blush gemey maybelline was not in my package
Brigitte C.
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Answer from
Cosmé’Chic
Dear customer, We would like to thank you for your comment regarding the problem with the delivery of your order. Have you already called our customer service to solve this problem and obtain a commercial gesture? We look forward to hearing from you and will be delighted to help! Best regards,
3/5
★★★☆☆
I gave a product that does not correspond to the product I ordered.
Sabrina C.
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Answer from
Cosmé’Chic
Dear customer, Thank you for your comment. We are very sorry for the problem with the delivery of your order. Have you already called our customer service to resolve this issue and obtain a commercial gesture? We'd be delighted to help! See you soon!
3/5
★★★☆☆
Disappointed because it's been 2 times that I've ordered from this site, which I recognize as very attractive in terms of the products on offer and the low prices, but the orders aren't fulfilled: the 1st error concerned the color of a mascara and the 2nd order was missing 1 product. Although the prices aren't very high, it's not justified not to process customer orders properly. What's more, customer service isn't very responsive despite my messages, with no reply from them. In short, I think it's a real shame!
Gaelle T.
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Answer from
Cosmé’Chic
We are sorry that you were not satisfied with your experience with us. We strive to respond to all of our customers as quickly as possible and to treat every order with care and attention. We will work hard to improve your experience the next time you order. Please do not hesitate to contact us again if you have any questions.
3/5
★★★☆☆
I did not receive the same two tubes of foundation that I had ordered, but the order was received on time.
- I.
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Answer from
Cosmé’Chic
Thank you for taking the time to write this review. We hope to be able to satisfy you even more next time.
3/5
★★★☆☆
Convenient to use. However, I do not understand why it is possible to select and pay for products that are not in stock/deliverable.
Camille S.
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Answer from
Cosmé’Chic
Thank you for taking the time to leave us your feedback, Camille. We make sure that all our products are always available: we're sorry you had such a difficult time. If you have a problem with a specific product, please do not hesitate to contact us and we will do our best to help you find a solution.
3/5
★★★☆☆
Good, but lacks product explanations
Lemaitre N.
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Answer from
Cosmé’Chic
Thank you for your feedback. We will work to improve our content and provide more information and explanations on the product sheets. We hope you enjoy your next visit.
2/5
★★☆☆☆
Customer service receptive Refund of postage fast By cons delivery via Mondial Relay, a disaster .. 12 days to get my package, an aberration ... I would recommend another delivery service...disappointed overall.
Nathalie D.
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Answer from
Cosmé’Chic
Dear Customer, We are very sorry for the inconvenience caused by Mondial Relay. We hope you will be satisfied next time. Yours sincerely, Cosmé'Chic
3/5
★★★☆☆
I had ordered the aloe vera oil and it's the carrot oil that I'm receiving, beware of ordering errors!
Esther D.
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Answer from
Cosmé’Chic
Dear customer, We're sorry about this error. Please send us an e-mail with a photo of the product you received. We will send you back the product you ordered and you will also be able to keep the carrot oil. Have a nice day 🙂
2/5
★★☆☆☆
A pallet received completely broken....
Elodie G.
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Answer from
Cosmé’Chic
Dear customer, Could you please confirm that you have received your refund for the breakage of this pallet? Yours faithfully
3/5
★★★☆☆
Order received on time. products conform. small disappointment with customer service who never replied. Lack of loyalty gesture despite my numerous orders.
Anonymous A.
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Answer from
Cosmé’Chic
We apologize for the lack of response from our customer service department. We appreciate your loyalty and would be delighted to hear from you if you have any questions. Please do not hesitate to contact us.
3/5
★★★☆☆
The site is very good, shipping was more than fast to my surprise. The invoices are clear. But the big problem is with the lipsticks... we don't have enough information about the colors, the way they look on the lips, the textures, especially the lack of photos. Because the name of the color doesn't tell us the true color of the lipstick and, above all, how it looks on the lips.
Anonymous A.
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Answer from
Cosmé’Chic
Thank you for your feedback! We take care to constantly check and improve our products and our website, and we work to provide as much information as possible about our lipsticks. We'll try to include more photos in the product descriptions.
3/5
★★★☆☆
Great! Except that my blush was completely broken, poorly packaged in a simple pink paper.
Anonymous A.
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Answer from
Cosmé’Chic
Thank you very much for taking the time to leave a review on our site. We apologize for the inconvenience and will do our utmost to improve packaging and product quality for your next order.
2/5
★★☆☆☆
Not much choice for relays and shipping costs too expensive domage Otherwise real savings . Too bad!!!
Anonymous A.
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Answer from
Cosmé’Chic
Hello,
We are sorry to hear that you were not satisfied with your experience with us. We do our best to provide customers with the best offers and the most enjoyable experience possible. We would be happy to discuss your comments with you and see how we can improve our services. Thank you very much.
We are sorry to hear that you were not satisfied with your experience with us. We do our best to provide customers with the best offers and the most enjoyable experience possible. We would be happy to discuss your comments with you and see how we can improve our services. Thank you very much.
2/5
★★☆☆☆
Good presentation of the site, but unfortunately the products do not correspond to the description
Anonymous A.
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Answer from
Cosmé’Chic
Hello Anonymous, thank you for taking the time to share your review and we sincerely apologize if the products did not meet your expectations. We apologize for the inconvenience. We appreciate your support and hope that you will give us another chance to provide you with quality service and products.
3/5
★★★☆☆
We find the products in several different tabs but otherwise nice site ... too bad that some products no longer return.
Anonymous A.
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Answer from
Cosmé’Chic
Thank you for your review of our site. We try to offer a wide variety of products to satisfy our customers. We are sorry that some products are no longer available and we are constantly working to improve our offer.
2/5
★★☆☆☆
Lots of products and interesting prices but not enough different refs in each range ex: ( contouring palette gemey ( 1 shade dispo ) ). I don't think I'd recommend ...
Anonymous A.
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Answer from
Cosmé’Chic
Hello !
We're really sorry that we can't offer more product variety, but we do our best to try and provide the best products at great prices. We work tirelessly to ensure that our customers are completely satisfied. We hope you'll give us another chance to improve your experience with us. Thank you for sharing your opinion!
We're really sorry that we can't offer more product variety, but we do our best to try and provide the best products at great prices. We work tirelessly to ensure that our customers are completely satisfied. We hope you'll give us another chance to improve your experience with us. Thank you for sharing your opinion!