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O
Rating: 5 out of 5
Reliable site, excellent products
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Customer reviews of Cura naturale
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 193 published reviews
Summary of reviews
Cura naturale consistently delivers on product quality and effectiveness, with many reviews highlighting real results, exceptional scents, and strong performance across a wide range of items for horses and other uses. Customers praise fast, careful delivery and well-packaged orders, noting quick shipping and reliable packaging that protects products. The store distinguishes itself with helpful, prompt customer service and valuable advice, creating a dependable shopping experience. Repeated mentions of long-time satisfaction and loyalty reinforce the store’s reliability and high standards in both products and service.
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M
Rating: 5 out of 5
Super smell
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J
Rating: 5 out of 5
I use the drops for joint pain, for my dog who is seventeen years old, and it is really amazing; he runs like a little rabbit. I highly recommend this product.
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A
Rating: 5 out of 5
This is the second time I order. For now, I can't really say if it suits my horse or not. We need to wait a bit. Regarding the order delivery, I am very satisfied.
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V
Rating: 5 out of 5
A careful order received quickly. Treatments adapted to my ponies that they take very easily! And a consulting service to recommend. Thank you!
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A
Rating: 5 out of 5
Great! I have tried several products from the range and I am very satisfied with the results.
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E
Rating: 2 out of 5
Great product!! However, there is a big problem in maintaining the order deadlines... almost 10 days of waiting. You make great offers but you need to be able to meet the delivery time behind
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Response from Cura naturale
Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we... Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we want to offer you. Our commitment to ship the same day for any order placed before 1 PM has not been met, and a deep reorganization is underway in the workshop to make our deadlines reliable again, we will talk about it publicly very soon. Write to us at [email protected] with your order number and the mention URGENT in the subject if an order is pending, we will prioritize it.
Have a nice day
Have a nice day
M
Rating: 5 out of 5
Excellent product as usual
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C
Rating: 5 out of 5
Always top
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E
Rating: 3 out of 5
Delivery was a bit long and especially the package did not arrive at the requested pickup point at all. I had to drive more than 40 minutes to go pick it up. However, the package arrived complete and I can't wait to test the products :)
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Response from Cura naturale
Hello Estelle, thank you for this feedback, and we are sorry for this incorrect pickup point, 40 minutes of driving to retrieve a package is really not the experience we want you to have. However, we are glad that everything arrived complete. Write to us at [email protected] with your order number so we can check what happened with the carrier regarding the delivery. Enjoy discovering the products, we hope they will meet your expectations.
Have a nice day
Have a nice day
C
Rating: 1 out of 5
As good as the products are, the customer service is disappointing. I ordered 3 bottles of "respiratory comfort", all of which leaked during transport, and customer service replied to me "you can still use them" without acknowledging the defective nature of the paid products and without caring about the lack of hygiene.
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Response from Cura naturale
Hello Carole, thank you for sharing your feelings, and we understand that receiving leaking bottles may have disappointed you.
As we discussed together, these leaks are of mechanical origin at the time of packaging, sometimes due to insufficient tightening of the cap at the end of the line combined with the shocks of transport, with no issues of sealing or preservation of the contents of our products. To prevent this inconvenience from happening again, we will soon be completely evolving our packaging.
As agreed, two solutions are offered to you. Either a refund in the form of a voucher with no expiration date, in which case you keep your bottles, as the product inside remains perfectly usable. Or the return of the bottles for a refund to your original payment method. We remain at your disposal by email at [email protected] to finalize the option that suits you.
Have a nice day.
As we discussed together, these leaks are of mechanical origin at the time of packaging, sometimes due to insufficient tightening of the cap at the end of the line combined with the shocks of transport, with no issues of sealing or preservation of the contents of our products. To prevent this inconvenience from happening again, we will soon be completely evolving our packaging.
As agreed, two solutions are offered to you. Either a refund in the form of a voucher with no expiration date, in which case you keep your bottles, as the product inside remains perfectly usable. Or the return of the bottles for a refund to your original payment method. We remain at your disposal by email at [email protected] to finalize the option that suits you.
Have a nice day.
A
Rating: 5 out of 5
I love both the scent and the effectiveness of the products
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A
Rating: 5 out of 5
Package received. An incredible service and top-notch products! I really recommend them to everyone. It's a great brand with real quality and a lot of care in every detail.
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N
Rating: 5 out of 5
Order received quickly. I haven't tried the product yet but I know it works because I was told about it.
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T
Rating: 5 out of 5
Always incredible scents, and packaging that allows products to travel safely. What more could you ask for.
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V
Rating: 5 out of 5
very good products but very long delivery
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F
Rating: 5 out of 5
As always, I am more than satisfied with my purchase because the products are very good and the shipping as well.
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L
Rating: 5 out of 5
Delighted as always
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M
Rating: 5 out of 5
Product of very good quality, I recommend.
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A
Rating: 5 out of 5
Great !!
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L
Rating: 5 out of 5
The products are in very good condition upon delivery. They are well packaged and protected and match my order.
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A
Rating: 5 out of 5
Well-organized site, fast delivery, effective products
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M
Rating: 5 out of 5
Not enough setbacks for efficiency yet. But otherwise very good, apart from a slightly long delivery, due to an exceptional situation.
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G
Rating: 5 out of 5
Very pleasantly surprised by the speed of processing my order as well as the quality of the products
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A
Rating: 5 out of 5
Always excellent products
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N
Rating: 5 out of 5
super
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B
Rating: 5 out of 5
Top products
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A
Rating: 2 out of 5
Catastrophic delivery times
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Response from Cura naturale
Hello Aurore, such disappointing delays are a real source of frustration and we completely understand it.
We are going through a period where we can no longer consistently meet our promise of fast shipping, and we do not take this lightly. A thorough work is currently being done to sustainably restore our deadlines, and we will have the opportunity to discuss this more broadly soon.
If an order is still pending on your side, please let us know its number at [email protected], we will follow it up without delay with you.
Have a nice day
We are going through a period where we can no longer consistently meet our promise of fast shipping, and we do not take this lightly. A thorough work is currently being done to sustainably restore our deadlines, and we will have the opportunity to discuss this more broadly soon.
If an order is still pending on your side, please let us know its number at [email protected], we will follow it up without delay with you.
Have a nice day
V
Rating: 5 out of 5
Always on top, fast and careful shipping
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C
Rating: 5 out of 5
Top products.!
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A
Rating: 5 out of 5
Very happy with my order
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P
Rating: 4 out of 5
Excellent products. Service attentive to its customers and their needs. However, a small downside for the shipping time of the package which is getting longer and longer (more than 10 days passed between the order and its shipment).
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R
Rating: 4 out of 5
I just received the products. It is not possible to give an opinion.
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N
Rating: 5 out of 5
I am very happy with the products purchased for both the horse and the cat
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M
Rating: 5 out of 5
Fast delivery and especially quality products. Exceptional scents and proven effectiveness. Nothing to complain about except that it's great!
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A
Rating: 5 out of 5
Great.
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B
Rating: 5 out of 5
Serious site, attentive team, and natural products. I received my package well and thank you for it.
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S
Rating: 5 out of 5
Very happy, fast delivery and always loyalty points. Thank you Cura naturale !!
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S
Rating: 5 out of 5
Everything went well, the package arrived well, well packaged, all the products are very good :)
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M
Rating: 5 out of 5
Very happy, almost no ticks on my dog and on me too
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