/10
★★★★★
based on 3157 reviews published
★★★★★
based on 3157 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, after consulting your customer service, I purchased a tritan plastic socket that was supposed to fit the 'adapter' system I already have, however, it seems that the diameter is not compatible :((
Jerome D.
purchased on 04/02/2025
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Answer from DE BUYER
Hello and thank you for taking the time to share your feedback. After a phone conversation with you, we were able to resolve this issue. We hope that the solution found will bring you full satisfaction. Best regards.
1
/5
★☆☆☆☆
I bought a square mould, item error due to a code error on your part, I told them it's urgent because we're preparing a competition for the Sirha in Lyon, and I still haven't received my goods. If I don't receive it tomorrow, I'll send it back! I'll never order from you again!
Guillaume D.
purchased on 06/01/2025
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Answer from DE BUYER
Hello, thank you for your feedback and we are sorry for the inconvenience. After verification, the tracking indicates that your package has been delivered. However, if you have not received it or if you have any problems, please do not hesitate to inform us so that we can help you and solve the problem quickly. Best regards.
1
/5
★☆☆☆☆
So far the goods have been on the way for 10 days and it is not yet clear when and if they will arrive at all
Karl-heiz J.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
The pan has warped immediately and customer service has not responded to me for days. Order number: VERTHICYM
Maximilian K.
purchased on 15/11/2024
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1
/5
★☆☆☆☆
Website inaccessible
Andree L.
purchased on 19/10/2024
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Answer from DE BUYER
Hello, we're sorry to hear that you've experienced difficulties when ordering from our site. We are aware of the bugs you mention and our team of developers is actively working to resolve them. Your experience is very important to us, and your feedback helps us to improve our service. We sincerely thank you for your patience and understanding.
Best regards.
Best regards.
1
/5
★☆☆☆☆
Canceled order with no explain, left me in trouble
Pabarcius A.
purchased on 14/09/2024
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1
/5
★☆☆☆☆
The pan was pitted when I called your services the person told me to rub it with steel wool which I did, still the same condition then I lined it and on the electric plate it simply blackened not happy at all. I'd like to say that I'd already bought the very large frying pan from you and had no problems.
Sylviane M.
purchased on 15/07/2024
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Answer from DE BUYER
Hello, thank you for sharing your experience with our product. We're sorry to hear that your stove is showing signs of rust. As we told you, steel, in contact with moisture, can sometimes rust. This reaction does not affect the quality or durability of the stove, and the rust can be removed with a few simple methods.
To ensure optimal use of your stove, we invite you to contact us by e-mail at [email protected]; please include photos of the stove so that we can have an accurate visual and advise you as best we can on maintenance and use.
We thank you for your understanding and remain at your disposal for any further assistance.
Yours faithfully
To ensure optimal use of your stove, we invite you to contact us by e-mail at [email protected]; please include photos of the stove so that we can have an accurate visual and advise you as best we can on maintenance and use.
We thank you for your understanding and remain at your disposal for any further assistance.
Yours faithfully
1
/5
★☆☆☆☆
As I bought it in France, my return was not accepted. I now have a 36 cm glass lid without a matching pan.
Robert Z.
purchased on 28/04/2024
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1
/5
★☆☆☆☆
I received a different article from my choice, but I kept it anyway...
Ana C.
purchased on 26/05/2024
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Answer from DE BUYER
Hello, we're sorry for the inconvenience. Could you please contact our customer service department at [email protected] so that we can discuss the problem you have encountered?
Best regards.
Best regards.
1
/5
★☆☆☆☆
Single-use stove... Contradictory explanations regarding the culotage... To be avoided
Louise P.
purchased on 20/03/2024
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Answer from DE BUYER
Hello,
We are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you.
Best regards.
We are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you.
Best regards.
1
/5
★☆☆☆☆
Everything sticks in the 3 iron pans I bought you.
Christian R.
purchased on 28/02/2024
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Answer from DE BUYER
Hello, we're here to help! If you have a problem with one of our products, please contact us directly and we'll do our best to help you solve the problem. Here's our e-mail address: [email protected]
Best regards.
Best regards.
1
/5
★☆☆☆☆
Package still not received
Cédric D.
purchased on 11/02/2024
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Answer from DE BUYER
Hello,
We are deeply sorry for this mishap.
We are relieved to learn that your parcel has finally been delivered following our complaint with the Colissimo service. We hope that despite this setback, you are satisfied with your order.
Thank you for your patience and understanding.
Yours faithfully
We are deeply sorry for this mishap.
We are relieved to learn that your parcel has finally been delivered following our complaint with the Colissimo service. We hope that despite this setback, you are satisfied with your order.
Thank you for your patience and understanding.
Yours faithfully
1
/5
★☆☆☆☆
Hello, my order is not complete and what's more I've had no news about the rest, about the arrival of my missing item. What's more, you're asking me what I think about it as if I'd received absolutely everything, when that's not the case. Will I at least receive my missing item when my payment has gone through? Despite this, yes, the products are magnificent and of high quality.
Sophie D.
purchased on 07/12/2023
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Answer from DE BUYER
Hello, we're sorry for the inconvenience. Unfortunately, the product is out of stock. As indicated in our email exchanges, we will ship the missing product at the beginning of February, along with a commercial gesture.
Thank you for your understanding and trust.
Yours faithfully
Thank you for your understanding and trust.
Yours faithfully
1
/5
★☆☆☆☆
Hello, I had ordered a 28 cm inner diameter pan and I received a 20 cm pan because there is an error in the dimensions of the description of the pans. I hope this error will be corrected. I was able to benefit from a commercial gesture and the error will be repaired. On the other hand, I received a steel crêpe pan and there's a part that won't stick, so the pancakes stick. It's impossible to get the non-stick effect on this pan, which I've prepared several times with oil as recommended on the instructions. On the other hand, steaks cook well in this crêpe pan! So I'm not satisfied with this steel product, which is supposedly anti-adhesive.
Sylvain K.
purchased on 14/12/2023
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Answer from DE BUYER
Hello,
The breeching of your stove will become optimal with use, and it is normal for the breeching not to be uniform immediately.
For further advice on our steel products, please contact our customer service department. We're here to help!
Best regards.
The breeching of your stove will become optimal with use, and it is normal for the breeching not to be uniform immediately.
For further advice on our steel products, please contact our customer service department. We're here to help!
Best regards.
1
/5
★☆☆☆☆
Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.
Marc C.
purchased on 09/12/2023
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Answer from DE BUYER
Hello,
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
1
/5
★☆☆☆☆
Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq
Olivier V.
purchased on 02/12/2023
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Answer from DE BUYER
Hello, we're sorry for the inconvenience.
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
1
/5
★☆☆☆☆
Dear Customer Service, I am writing to express my deep dissatisfaction with a product I recently purchased from you. I used the product for the first time, scrupulously following the instructions provided. Unfortunately, to my great disappointment, I found rust stains after cleaning it with water. This product, which is also very expensive, did not meet my expectations or the quality I usually associate with your brand. I am extremely disappointed and am seriously considering not being your customer in the future. I would therefore ask you to review my situation and take the appropriate steps to resolve this issue. I look forward to a prompt and satisfactory reply. Yours sincerely, Guy Castel
Castel G.
purchased on 09/12/2023
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Answer from DE BUYER
Hello,
We are sorry to hear that you are experiencing a problem with our product. We would like to point out that our stoves are made of raw steel, which makes them extremely robust. Our stoves have no surface treatment to protect them from rust. It is possible for a steel pan to rust.
We can help you and share our tips for using and maintaining the Mineral B pan. Can you send us a message directly so that we can solve the problem together?
Best regards.
We are sorry to hear that you are experiencing a problem with our product. We would like to point out that our stoves are made of raw steel, which makes them extremely robust. Our stoves have no surface treatment to protect them from rust. It is possible for a steel pan to rust.
We can help you and share our tips for using and maintaining the Mineral B pan. Can you send us a message directly so that we can solve the problem together?
Best regards.
1
/5
★☆☆☆☆
Mineral B stoves are very disappointing. They stick, are difficult to bake and stain the pans. Also very difficult to clean. Considering the price, it's a regrettable purchase.
Benoit G.
purchased on 07/12/2023
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Answer from DE BUYER
Hello,
We are sorry to hear that you are not entirely satisfied with one of our products. Could you please send us a message directly so that we can help you with your steel stoves.
Here's our contact e-mail: [email protected]
Best regards.
We are sorry to hear that you are not entirely satisfied with one of our products. Could you please send us a message directly so that we can help you with your steel stoves.
Here's our contact e-mail: [email protected]
Best regards.
1
/5
★☆☆☆☆
This is not a comment on the quality of your products... But I don't understand that the buyer is responsible for the return if the product is not suitable...
Laetitia T.
purchased on 02/12/2023
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Answer from DE BUYER
Hello,
Thank you for sharing your review and we understand your concern about return shipping costs.
Our returns policy is designed in accordance with the Hamon law. In the event of retraction, it is the buyer who bears the return costs, as indicated in our General Sales Conditions.
Thank you for your understanding. Yours faithfully
Thank you for sharing your review and we understand your concern about return shipping costs.
Our returns policy is designed in accordance with the Hamon law. In the event of retraction, it is the buyer who bears the return costs, as indicated in our General Sales Conditions.
Thank you for your understanding. Yours faithfully
1
/5
★☆☆☆☆
Order lost in the post. De buyer refuses to take care of anything and I'm left to fend for myself (even though they are legally responsible for the parcel until I receive it). This Christmas present probably won't be under the tree. Next time I'll go through Amazon.
Pascal M.
purchased on 29/11/2023
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Answer from DE BUYER
Hello,
First of all, we would like to apologize for the inconvenience caused by the loss of your parcel by the Colissimo delivery service. We understand the importance of receiving your order on time, and sincerely regret any complications this may have caused.
We took the necessary measures as soon as we became aware of the situation. A new order was immediately dispatched, and we are delighted to note that it was successfully delivered on 22/12/2023.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and trust.
Yours faithfully
First of all, we would like to apologize for the inconvenience caused by the loss of your parcel by the Colissimo delivery service. We understand the importance of receiving your order on time, and sincerely regret any complications this may have caused.
We took the necessary measures as soon as we became aware of the situation. A new order was immediately dispatched, and we are delighted to note that it was successfully delivered on 22/12/2023.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and trust.
Yours faithfully
1
/5
★☆☆☆☆
I apologize in advance for the bad review. But the dimensions of the piece were not displayed on your website. My pastry chef and I thought it should be standard. Except that the piece is 2 cm too long. So it's of no use to me.
Christophe P.
purchased on 12/11/2023
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Answer from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory. After checking on our site, in the external dimensions tab on the right of the product description, the product dimensions are correctly specified.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
1
/5
★☆☆☆☆
Terribly long delivery!
Mickael B.
purchased on 24/10/2023
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Answer from DE BUYER
Hello,
Thank you for your feedback. We are sorry that the delivery time was longer than expected. We would like to point out that the delivery service, managed by Colissimo, encountered difficulties beyond our control. We have checked the tracking of your order and it was prepared and dispatched from our company within 2 days.
We appreciate your understanding in this situation.
Yours faithfully
Thank you for your feedback. We are sorry that the delivery time was longer than expected. We would like to point out that the delivery service, managed by Colissimo, encountered difficulties beyond our control. We have checked the tracking of your order and it was prepared and dispatched from our company within 2 days.
We appreciate your understanding in this situation.
Yours faithfully
1
/5
★☆☆☆☆
There was no lid and it was not clearly noted on the website.
Camille T.
purchased on 17/10/2023
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Answer from DE BUYER
Hello, we're sorry to hear that you're not completely satisfied with your purchase. All our utensils are sold without lids. If an item is sold with a lid, this will be specified. Please do not hesitate to contact us by telephone at 0329300793 or by e-mail at [email protected] for any information you may require prior to purchase. Best regards.
1
/5
★☆☆☆☆
Avoid carbon Crépière plus.
Quentin A.
purchased on 19/07/2023
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Answer from DE BUYER
Hello, we're sorry to hear that you're experiencing a problem with our product. We have tried to contact you on your e-mail address, so that we can discuss and solve the problem together? Please contact us at [email protected] . Best regards.
1
/5
★☆☆☆☆
Hello, Disappointed because surprised by several features that I did not imagine. 1- I ordered pans with a diameter of 20cm as indicated on the site. But when I received them, I noticed that they were 20cm in diameter at the top and 14cm at the bottom, whereas my wish was to have two pans 20cm in diameter at the bottom. The description on the website is not precise enough. 2- I discovered that the pans do not have a non-stick coating, and that I had to do the basting myself. This specificity is not obvious to the uninitiated. On the other hand, it's obvious that these stoves are of very high quality, but I don't use them because they're too complicated for me. Yours sincerely, Philippe Pinteaux
Philippe P.
purchased on 15/08/2023
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Answer from DE BUYER
Hello, thank you for taking the time to share your experience with our products. Your feedback is essential to help us improve our products and online information. We're sorry to hear that you were disappointed with several aspects of our steel stoves.
Please allow us to clarify these points:
Regarding the size of the pans, we understand your dissatisfaction with the difference in diameter between the top edge and the bottom. We recognize that this can be disconcerting, and will take steps to make this information more explicit to avoid future misunderstandings.
Regarding the non-stick coating, we're sorry you were surprised by its absence. Our pans are made of steel, which makes them ideal for browning, searing and grilling food. They do, however, need to be tumbled to obtain a non-stick surface.
We're pleased to hear that you find our pans to be of high quality, even if they don't entirely meet your expectations. If you have any questions or need advice on the basting, use and maintenance of our steel pans, please don't hesitate to contact us. We're here to help!
Your Customer Service.
Please allow us to clarify these points:
Regarding the size of the pans, we understand your dissatisfaction with the difference in diameter between the top edge and the bottom. We recognize that this can be disconcerting, and will take steps to make this information more explicit to avoid future misunderstandings.
Regarding the non-stick coating, we're sorry you were surprised by its absence. Our pans are made of steel, which makes them ideal for browning, searing and grilling food. They do, however, need to be tumbled to obtain a non-stick surface.
We're pleased to hear that you find our pans to be of high quality, even if they don't entirely meet your expectations. If you have any questions or need advice on the basting, use and maintenance of our steel pans, please don't hesitate to contact us. We're here to help!
Your Customer Service.
1
/5
★☆☆☆☆
I'm delighted I haven't tried the roasting dish yet I'm waiting for it to get cooler before I turn on the oven but I think it'll be fine.
Christiane V.
purchased on 28/07/2023
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Answer from DE BUYER
Hello, thank you for taking the time to leave a review about your shopping experience with us. We are delighted to hear that you were satisfied with your order from us.
However, we have noted that your rating is not entirely in line with your positive comment. You have given us a lower rating, and we are surprised by this discrepancy. If you have encountered any issues or concerns that we have not yet addressed, we would like to hear about them so that we can resolve them quickly and provide you with the best possible experience.
Best regards.
However, we have noted that your rating is not entirely in line with your positive comment. You have given us a lower rating, and we are surprised by this discrepancy. If you have encountered any issues or concerns that we have not yet addressed, we would like to hear about them so that we can resolve them quickly and provide you with the best possible experience.
Best regards.
1
/5
★☆☆☆☆
I've ordered a KWIK funnel nozzle and siphon nut kit. How can I send it for repair?
Pascale D.
purchased on 30/06/2023
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Answer from DE BUYER
Hello, we're sorry for the inconvenience.
Please do not hesitate to contact us ([email protected]) so that we can find a solution for your KWIK.
Best regards.
Please do not hesitate to contact us ([email protected]) so that we can find a solution for your KWIK.
Best regards.
1
/5
★☆☆☆☆
We didn't keep these heavy pans, which scorched on the first cooking despite observing the start-up rules, which exclude too many ingredients from the cooking process. Totally unsuitable for our domestic cooking and baking. We regret this purchase.
Claire L.
purchased on 30/06/2023
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Answer from DE BUYER
Hello, we're sorry to hear that you're not completely satisfied with your purchase. Please do not hesitate to contact us ([email protected]) so that we can find a solution and advise you on the use and maintenance of your stove. Best regards.
1
/5
★☆☆☆☆
See my review of my salt mill order
Muriel C.
purchased on 22/06/2023
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Answer from DE BUYER
Hello, in order to best meet your expectations following your review, please contact us ([email protected]).
Best regards
Best regards
1
/5
★☆☆☆☆
I made a return of part of the order I had the wrong type of fire. I have not been reimbursed. Cdlt
Pierre Antoine R.
purchased on 19/02/2023
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Answer from DE BUYER
Hello, we're sorry for the inconvenience.
We are happy to have found a solution to the problem.
Best regards.
We are happy to have found a solution to the problem.
Best regards.