Reviews DE BUYER

The product is good. However, 4 small rings with a diameter of 7.5 cm were in a huge package. Therefore, I would not order again for sustainability reasons.

No comments at this level

Difficult seasoning. It will take time to learn how to handle it.

Great product but delivery fees are way too expensive, 15% of the item's price.

Received a pan with a broken handle.

Quality and speed of delivery. It's a shame that the packaging is oversized compared to the order.

Return shipping costs are the responsibility of the customer. Given the weight of the pans, it's absurd.

First order and unable to benefit from the 10% discount due to invalid code

Article not present or unavailable, long search, complicated return at the customer's expense, a shame for the price.

Lid does not fit pan, please contact us

Shipping with DPD is a disaster. The parcel hasn't arrived and I don't know where it is. I was at home at the specified delivery time. Parcel was not delivered. The specified parcel store was closed for 5 days, so it can't have been dropped off there on 3.1.

Very good equipment, wide selection, but the shipping costs are rather high (10 euros for a grid).

How can I leave a review with so little experience of the equipment??? if not, it's a beautiful frying pan and stewpot. my downside is the products, whether or not they're available on the site, it's not easy to get everything together! there's always a few things missing and at €10 shipping costs! I'll buy the rest elsewhere!

The site is complicated, doesn't work well (connection problems with constant errors) and I had to repeat several times and at different times to finalize my order, it's too complex! Otherwise, the products are very good and I'm very satisfied with my various pans in particular.

The square pie ring is listed as size 20x20 in the drop-down menu on the right-hand side of the product and is actually only 17.5x17.5 in the more precise description. This is slightly misleading... although it will still be used and kept.

The pot is great, like everything else I've bought from De Buyer. On the other hand, ordering on the website is a real pain! It's riddled with bugs, I had to change browsers several times, copy/paste urls directly to avoid error pages, and then be greeted by a pop-up to validate that I'm not a robot... you'd expect a warmer welcome from a commercial site.

I am satisfied with the roasting result. However, I do have handling problems: The pan is heavy. When I try to pour out the contents, I can't hold the pan with one hand. The handle is too thin for this. Either an ergonomic handle or an additional handle on the other side would be needed. I would not order this pan again. Unfortunately.

Good product but too much packaging...

Very nice

Sublime material, on-time delivery and impeccable packaging!

Excellent

A little too small

The 32cm frying pan is not compatible with the 32cm lid... No message or alert mentions this non-compatibility. A heresy considering the price of the set!

Hello, I'm not particularly satisfied with the purchase of this frying pan, even though I know the brand to be a guarantee of quality. I bought an extreme shock frying pan for optimum durability, but after 4 uses I noticed scratches and also a tear in the coating. I'm very disappointed, especially as I was very careful to wash it by hand, store it in its cover and not to use stainless steel or other tools.

Lack of finish, sharp handle rings (had to be deburred to avoid any cuts), the edge of the 2 stoves had suffered knocks. Handles conduct too much heat, protection mandatory. Nothing to do with my old "Priority" series, which was top-notch. I would have preferred less luxurious packaging and better pans. Very poor value for money. Sincerely, Dominique MARTIN

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The product was not available at the "reseller" location: the list is therefore not up to date. The delivery time was very long: even if you are warned, it's a shame not to plan for a peak in activity at a key sales period. And what can I say about the packaging? The cardboard box was more than excessively large, and the product packaging far too modest for its price (a simple net)!

I made a mistake in the size of the moulds, which were too small.

No problem with the pepper mill, but I can't grind salt with the salt mill, making it useless. We've tried several types of salt with no results. Could you suggest a solution?

Stainless-steel graduated measure, whose main function is to pour out the liquid you've just measured...insufficiently shaped pourer, unstable jet, you get it everywhere!!! All this for over 56 Euros. Very disappointed!

Shipping times not respected, no updates or information on the progress of the order, it's a shame.

I had placed an order to have my items for the holidays. I am disappointed to have received the items after the holidays.

The center area of the pan does not heat up the way the outer parts of the pan heat up... so the pancake/crepe sticks and doesn't cook. It may be defective. We are still trying to do more oil treatments and heating the pan to create the solid covering - but no progress with the middle few centimeters of the pan.

Delivery a little long, but otherwise smooth

One of the items in the parcel is damaged (scratched non-stick pan). I will ask the company for a replacement.

Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.

I bought heat shields that don't fit my container. The sizes are not clear on the website.

Carton arrived broken and the handle of my frying pan completely out of the box and obviously it took a shock so I find it a shame to receive a package like that at the price of items. And I contacted the service but no more answer

Delivery within 3 weeks... but quality product

Very disappointed with these stainless steel frying pans I can't use them it sticks it burns it's impossible to remove the stains well in short I must not be gifted ...