Reviews DE BUYER

Hello, after consulting your customer service, I purchased a tritan plastic socket that was supposed to fit the 'adapter' system I already have, however, it seems that the diameter is not compatible :((

I bought a square mould, item error due to a code error on your part, I told them it's urgent because we're preparing a competition for the Sirha in Lyon, and I still haven't received my goods. If I don't receive it tomorrow, I'll send it back! I'll never order from you again!

So far the goods have been on the way for 10 days and it is not yet clear when and if they will arrive at all

The pan has warped immediately and customer service has not responded to me for days. Order number: VERTHICYM

Website inaccessible

Canceled order with no explain, left me in trouble

The pan was pitted when I called your services the person told me to rub it with steel wool which I did, still the same condition then I lined it and on the electric plate it simply blackened not happy at all. I'd like to say that I'd already bought the very large frying pan from you and had no problems.

As I bought it in France, my return was not accepted. I now have a 36 cm glass lid without a matching pan.

I received a different article from my choice, but I kept it anyway...

Single-use stove... Contradictory explanations regarding the culotage... To be avoided

Everything sticks in the 3 iron pans I bought you.

Package still not received

Hello, my order is not complete and what's more I've had no news about the rest, about the arrival of my missing item. What's more, you're asking me what I think about it as if I'd received absolutely everything, when that's not the case. Will I at least receive my missing item when my payment has gone through? Despite this, yes, the products are magnificent and of high quality.

Hello, I had ordered a 28 cm inner diameter pan and I received a 20 cm pan because there is an error in the dimensions of the description of the pans. I hope this error will be corrected. I was able to benefit from a commercial gesture and the error will be repaired. On the other hand, I received a steel crêpe pan and there's a part that won't stick, so the pancakes stick. It's impossible to get the non-stick effect on this pan, which I've prepared several times with oil as recommended on the instructions. On the other hand, steaks cook well in this crêpe pan! So I'm not satisfied with this steel product, which is supposedly anti-adhesive.

Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.

Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq

Dear Customer Service, I am writing to express my deep dissatisfaction with a product I recently purchased from you. I used the product for the first time, scrupulously following the instructions provided. Unfortunately, to my great disappointment, I found rust stains after cleaning it with water. This product, which is also very expensive, did not meet my expectations or the quality I usually associate with your brand. I am extremely disappointed and am seriously considering not being your customer in the future. I would therefore ask you to review my situation and take the appropriate steps to resolve this issue. I look forward to a prompt and satisfactory reply. Yours sincerely, Guy Castel

Mineral B stoves are very disappointing. They stick, are difficult to bake and stain the pans. Also very difficult to clean. Considering the price, it's a regrettable purchase.

This is not a comment on the quality of your products... But I don't understand that the buyer is responsible for the return if the product is not suitable...

Order lost in the post. De buyer refuses to take care of anything and I'm left to fend for myself (even though they are legally responsible for the parcel until I receive it). This Christmas present probably won't be under the tree. Next time I'll go through Amazon.

I apologize in advance for the bad review. But the dimensions of the piece were not displayed on your website. My pastry chef and I thought it should be standard. Except that the piece is 2 cm too long. So it's of no use to me.

Terribly long delivery!

There was no lid and it was not clearly noted on the website.

Avoid carbon Crépière plus.

Hello, Disappointed because surprised by several features that I did not imagine. 1- I ordered pans with a diameter of 20cm as indicated on the site. But when I received them, I noticed that they were 20cm in diameter at the top and 14cm at the bottom, whereas my wish was to have two pans 20cm in diameter at the bottom. The description on the website is not precise enough. 2- I discovered that the pans do not have a non-stick coating, and that I had to do the basting myself. This specificity is not obvious to the uninitiated. On the other hand, it's obvious that these stoves are of very high quality, but I don't use them because they're too complicated for me. Yours sincerely, Philippe Pinteaux

I'm delighted I haven't tried the roasting dish yet I'm waiting for it to get cooler before I turn on the oven but I think it'll be fine.

I've ordered a KWIK funnel nozzle and siphon nut kit. How can I send it for repair?

We didn't keep these heavy pans, which scorched on the first cooking despite observing the start-up rules, which exclude too many ingredients from the cooking process. Totally unsuitable for our domestic cooking and baking. We regret this purchase.

See my review of my salt mill order

I made a return of part of the order I had the wrong type of fire. I have not been reimbursed. Cdlt

Unfortunately I did not receive my order. The courier didn't deliver it personally, but left it somewhere, but didn't say where.

Nothing to say about the product, but one of the pans was damaged. I won't order on the internet again.

I bought the same products 10 years ago, and the ones I've just received are of lesser quality... I deeply regret my purchase and think that du Creuset would have been much better! I bought a device to catch on the handles, it doesn't work with the pans I received although on the site it was mentioned that it should work. The handles are much too big

Order not received

Hello, my Poêle Lyonnaise CHOC is not flat. It is therefore not possible to use it on plates. The more I use it, the more it warps. In short, a product I can no longer use. No response from the after-sales service, it's really regrettable. Xavier

Hello, order taken into account very late several days after.

Very disappointed not with the product but with the tons of packaging used for shipping! 2 boxes inside each other, plus lots of tissue paper, plus lots of folded kraft paper .... Shameful for the planet, unworthy of your brand.

Absolutely not satisfied with my order. 1 month to receive 2 articles, coming from China for a so-called "French" house... No follow-up in the transaction, I called 4 times the service to have news, and still today I await a refund of a commercial gesture of an unknown amount...

NOT ACCEPTABLE Among the batch of pans I bought, there was one with a severely deformed handle. This defect is obvious and visible. As this damaged product was individually packaged and the carton showed no signs of damage, it was sent to me with full knowledge of the facts. Obviously, this obliges me to return it to you and wait for a new copy.

Item (Revolution mandolin) broken after 2 attempts. The guide doesn't slide properly, you have to force it, in short, catastrophic. Impossible to slice "by hand", without the pusher. In short, very surprising for a De Buyer product, usually they never disappoint me.