9.7/10
★★★★★
based on 3157 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆
No comments at this level
User icon
Dominique S.
purchased on 04/04/2025
Translated review
Answer from DE BUYER
Hello and thank you for your feedback. We remain at your disposal for any further information. Best regards.
3 /5
★★★☆☆
Difficult seasoning. It will take time to learn how to handle it.
User icon
Damien R.
purchased on 28/03/2025
Translated review
Answer from DE BUYER
Thank you for your feedback. Seasoning can sometimes seem tricky at first, but with a little practice, you'll quickly find your way. Once mastered, your pan will accompany you for a long time in the kitchen. Your satisfaction is our priority. See you soon.
3 /5
★★★☆☆
Great product but delivery fees are way too expensive, 15% of the item's price.
User icon
Renaud G.
purchased on 31/03/2025
Translated review
Answer from DE BUYER
Thank you for your feedback. We are delighted to hear your satisfaction regarding the product. As for the delivery fees, we have chosen a fixed shipping cost system, independent of the weight and volume of the order. Without this, the fees could be higher depending on the shipped products. A little bonus: delivery is free for purchases over €100 😉 Have a very nice day.
3 /5
★★★☆☆
Quality and speed of delivery. It's a shame that the packaging is oversized compared to the order.
User icon
Tony D.
purchased on 15/03/2025
Translated review
Answer from DE BUYER
Hello, thank you for your feedback. We are delighted that you were satisfied with the quality and speed of the delivery. However, we understand your comment regarding the size of the packaging. Our company mainly focuses on deliveries to professionals, which may explain the size of some packages. For orders intended for individuals, we make sure to adjust our packaging as best as possible to ensure optimal protection of the products. Your opinion is valuable to us, and we take it into account to improve our service. Have a great day.
3 /5
★★★☆☆
First order and unable to benefit from the 10% discount due to invalid code
User icon
Eric L.
purchased on 02/03/2025
Translated review
Answer from DE BUYER
Thank you for your feedback. The discount code is only valid on our USA site, which explains why it didn't work on the France site. Please do not hesitate to contact our customer service department if you have any questions. Have a nice day.
3 /5
★★★☆☆
Lid does not fit pan, please contact us
User icon
Agnes G.
purchased on 05/01/2025
Translated review
3 /5
★★★☆☆
Shipping with DPD is a disaster. The parcel hasn't arrived and I don't know where it is. I was at home at the specified delivery time. Parcel was not delivered. The specified parcel store was closed for 5 days, so it can't have been dropped off there on 3.1.
User icon
Dagmar D.
purchased on 20/12/2024
Translated review
3 /5
★★★☆☆
Very good equipment, wide selection, but the shipping costs are rather high (10 euros for a grid).
User icon
Amandine B.
purchased on 14/12/2024
Translated review
Answer from DE BUYER
Hello, thank you for your feedback and for taking the time to share your experience. We have chosen a system of fixed shipping costs, irrespective of the weight and volume of the package shipped. Without this system, shipping costs could be higher depending on the products ordered, due to their weight and volume. What's more, we offer free shipping on orders over €100.
Please do not hesitate to contact us if you have any questions.
Best regards.
3 /5
★★★☆☆
How can I leave a review with so little experience of the equipment??? if not, it's a beautiful frying pan and stewpot. my downside is the products, whether or not they're available on the site, it's not easy to get everything together! there's always a few things missing and at €10 shipping costs! I'll buy the rest elsewhere!
User icon
Frederic T.
purchased on 27/11/2024
Translated review
Answer from DE BUYER
Hello, thank you for your feedback and for taking the time to share your experience. We're delighted that you like the frying pan and Dutch oven!
Regarding the availability of products on our site, we understand that it can be inconvenient when certain items are missing. We do our best to keep our stock up to date, but it can happen that certain products are temporarily sold out, and with the approach of the festive season, this becomes even more frequent.
We have opted for a system of fixed shipping costs, irrespective of the weight and volume of the parcel sent. Without this system, shipping costs could be higher depending on the weight and volume of the products ordered. What's more, we offer free shipping on orders over €100.
Please do not hesitate to contact us if you have any questions. Best regards.
3 /5
★★★☆☆
The site is complicated, doesn't work well (connection problems with constant errors) and I had to repeat several times and at different times to finalize my order, it's too complex! Otherwise, the products are very good and I'm very satisfied with my various pans in particular.
User icon
Michel M.
purchased on 16/11/2024
Translated review
Answer from DE BUYER
Hello and thank you for your feedback. We are delighted to hear that you are satisfied with the quality of our stoves. Thank you for your patience with the difficulties you encountered when placing your order. We have taken into account your comments regarding the site and will work to improve the browsing experience to avoid such inconveniences in the future. Should you require assistance with any other questions or requests, please do not hesitate to contact our customer service department. Best regards.
3 /5
★★★☆☆
The square pie ring is listed as size 20x20 in the drop-down menu on the right-hand side of the product and is actually only 17.5x17.5 in the more precise description. This is slightly misleading... although it will still be used and kept.
User icon
Julie P.
purchased on 13/11/2024
Translated review
Answer from DE BUYER
Hello, thank you for taking the time to share your feedback. We apologize for the confusion regarding the size of the pie circle. We will correct the information in the drop-down menu to avoid any ambiguity in the future. We are delighted that the product was able to meet your expectations and thank you for your understanding. Best regards.
3 /5
★★★☆☆
The pot is great, like everything else I've bought from De Buyer. On the other hand, ordering on the website is a real pain! It's riddled with bugs, I had to change browsers several times, copy/paste urls directly to avoid error pages, and then be greeted by a pop-up to validate that I'm not a robot... you'd expect a warmer welcome from a commercial site.
User icon
Laurent L.
purchased on 10/10/2024
Translated review
Answer from DE BUYER
Hello, thank you very much for your positive feedback on the quality of our products! We're sorry to hear that you've experienced difficulties with your order on our site. We are aware of the bugs you mention and our team of developers is actively working to resolve them. Your experience is very important to us, and your feedback helps us to improve our service. We sincerely thank you for your patience and understanding. Please do not hesitate to contact us directly should you require any assistance with future orders.
Best regards.
3 /5
★★★☆☆
I am satisfied with the roasting result. However, I do have handling problems: The pan is heavy. When I try to pour out the contents, I can't hold the pan with one hand. The handle is too thin for this. Either an ergonomic handle or an additional handle on the other side would be needed. I would not order this pan again. Unfortunately.
User icon
Susanne E.
purchased on 29/09/2024
Translated review
3 /5
★★★☆☆
Good product but too much packaging...
User icon
Sébastien L.
purchased on 05/08/2024
Translated review
Answer from DE BUYER
Hello, thank you very much for your feedback. We do our best to optimize the container/content ratio. It's true that in some cases it may be necessary to add padding to protect the products and guarantee delivery in the best possible conditions. The most important thing for us is that the products arrive in perfect condition.
Best regards.
3 /5
★★★☆☆
Very nice
User icon
Emmanuel M.
purchased on 12/06/2024
Translated review
3 /5
★★★☆☆
Sublime material, on-time delivery and impeccable packaging!
User icon
Charles L.
purchased on 26/02/2024
Translated review
3 /5
★★★☆☆
Excellent
User icon
Bernard L.
purchased on 12/02/2024
Translated review
3 /5
★★★☆☆
A little too small
User icon
Maryvonne G.
purchased on 10/02/2024
Translated review
Answer from DE BUYER
Hello,
We are sorry that the size of the pan did not meet your expectations. We understand that this can be disappointing. We have taken note of your feedback regarding the dimensions of the pan and will ensure that we improve the clarity of our product descriptions in the future.
If you have any further questions or would like to explore other options, please do not hesitate to contact us directly. We're here to help.
Sincerely yours.
2 /5
★★☆☆☆
The 32cm frying pan is not compatible with the 32cm lid... No message or alert mentions this non-compatibility. A heresy considering the price of the set!
User icon
Antoine D.
purchased on 13/02/2024
Translated review
Answer from DE BUYER
Hello,
Thank you for sharing your experience with our product. We are sorry that you are not entirely satisfied with your purchase.
We would like to inform you that on the lid description page, it is stated that the lid is not compatible with our stoves.
Nevertheless, we take your comments into consideration and will strive to improve the clarity of our product information in the future.
Thank you for your understanding and your confidence in our brand.
Best regards.
2 /5
★★☆☆☆
Hello, I'm not particularly satisfied with the purchase of this frying pan, even though I know the brand to be a guarantee of quality. I bought an extreme shock frying pan for optimum durability, but after 4 uses I noticed scratches and also a tear in the coating. I'm very disappointed, especially as I was very careful to wash it by hand, store it in its cover and not to use stainless steel or other tools.
User icon
Caroline H.
purchased on 04/02/2024
Translated review
Answer from DE BUYER
Hello, we are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you. Best regards.
2 /5
★★☆☆☆
Lack of finish, sharp handle rings (had to be deburred to avoid any cuts), the edge of the 2 stoves had suffered knocks. Handles conduct too much heat, protection mandatory. Nothing to do with my old "Priority" series, which was top-notch. I would have preferred less luxurious packaging and better pans. Very poor value for money. Sincerely, Dominique MARTIN
User icon
Dominique M.
purchased on 28/01/2024
Translated review
Answer from DE BUYER
Hello,
We are sorry to hear that you are not entirely satisfied with your purchase. If you have any problems with your products, please do not hesitate to contact us. [email protected]
We will find the best solution to resolve the situation. We look forward to hearing from you.
Best regards.
3 /5
★★★☆☆
.
User icon
Toni V.
purchased on 21/12/2023
Translated review
Answer from DE BUYER
Hello, we've noted that your rating is average.
Have you encountered any problems or concerns with our brand's products? You can contact our customer service department by e-mail at [email protected], or by telephone on 03 29 30 07 93 so that they can answer your questions and provide you with solutions.
Best regards

With kind regards.
2 /5
★★☆☆☆
The product was not available at the "reseller" location: the list is therefore not up to date. The delivery time was very long: even if you are warned, it's a shame not to plan for a peak in activity at a key sales period. And what can I say about the packaging? The cardboard box was more than excessively large, and the product packaging far too modest for its price (a simple net)!
User icon
Virginie M.
purchased on 13/12/2023
Translated review
Answer from DE BUYER
Hello, we apologize for the inconvenience.
The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience. We have checked your order status and you were delivered within 10 days.
We are sorry to hear that you were not satisfied with the packaging. Your feedback is important to us, so that we can improve.
Best regards.
3 /5
★★★☆☆
I made a mistake in the size of the moulds, which were too small.
User icon
Laure A.
purchased on 19/12/2023
Translated review
Answer from DE BUYER
Hello,
We're very sorry about this. Please do not hesitate to contact us before making a purchase. We will be delighted to advise you on your choice of products. By e-mail: [email protected] or by phone: 0329300793
Best regards.
2 /5
★★☆☆☆
No problem with the pepper mill, but I can't grind salt with the salt mill, making it useless. We've tried several types of salt with no results. Could you suggest a solution?
User icon
Inès D.
purchased on 08/12/2023
Translated review
Answer from DE BUYER

Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
2 /5
★★☆☆☆
Stainless-steel graduated measure, whose main function is to pour out the liquid you've just measured...insufficiently shaped pourer, unstable jet, you get it everywhere!!! All this for over 56 Euros. Very disappointed!
User icon
Pierre F.
purchased on 16/12/2023
Translated review
Answer from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
2 /5
★★☆☆☆
Shipping times not respected, no updates or information on the progress of the order, it's a shame.
User icon
Erwan G.
purchased on 18/12/2023
Translated review
Answer from DE BUYER

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you were delivered within 11 days. We also apologize for the lack of information. However, please note that several notifications have been sent to you via the Colissimo website.
Thank you for your patience, which I hope has been rewarded by receiving our products.
Best regards.
2 /5
★★☆☆☆
I had placed an order to have my items for the holidays. I am disappointed to have received the items after the holidays.
User icon
Cedric T.
purchased on 16/12/2023
Translated review
Answer from DE BUYER
Hello,
We would like to apologize for the delay in delivery. You placed your order on December 16, and on our website, it was indicated that we could no longer guarantee delivery before Christmas for orders placed since December 13.
We thank you for your understanding and trust.
Yours faithfully
3 /5
★★★☆☆
The center area of the pan does not heat up the way the outer parts of the pan heat up... so the pancake/crepe sticks and doesn't cook. It may be defective. We are still trying to do more oil treatments and heating the pan to create the solid covering - but no progress with the middle few centimeters of the pan.
User icon
Andrea C.
purchased on 14/12/2023
Translated review
Answer from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
3 /5
★★★☆☆
Delivery a little long, but otherwise smooth
User icon
Fabienne D.
purchased on 16/12/2023
Translated review
Answer from DE BUYER

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.