/10
★★★★★
based on 3156 reviews published
★★★★★
based on 3156 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Unfortunately I did not receive my order. The courier didn't deliver it personally, but left it somewhere, but didn't say where.
Demina E.
purchased on 03/06/2023
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Answer from DE BUYER
Hello, We're very sorry about this delivery mishap. However, according to the colissimo tracking system, we have noticed two delivery attempts to your home, with an ironing notice. Your parcel was then held for 10 days at your usual post office.
Nevertheless, we are delighted to have found a solution, following our telephone exchange.
We would like to thank you and remain at your disposal for any further information you may require.
Yours sincerely
Nevertheless, we are delighted to have found a solution, following our telephone exchange.
We would like to thank you and remain at your disposal for any further information you may require.
Yours sincerely
1
/5
★☆☆☆☆
Nothing to say about the product, but one of the pans was damaged. I won't order on the internet again.
Elie L.
purchased on 28/05/2023
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Answer from DE BUYER
Hello, We are delighted that our products meet your expectations. However, we are sorry to hear that one of the stoves is damaged.
Unless we are mistaken, we have not received any inquiries regarding this problem.
Please contact us ([email protected]), so that we can find a solution.
We thank you for your interest in our products and remain at your disposal for any further information.
Best regards.
Unless we are mistaken, we have not received any inquiries regarding this problem.
Please contact us ([email protected]), so that we can find a solution.
We thank you for your interest in our products and remain at your disposal for any further information.
Best regards.
1
/5
★☆☆☆☆
I bought the same products 10 years ago, and the ones I've just received are of lesser quality... I deeply regret my purchase and think that du Creuset would have been much better! I bought a device to catch on the handles, it doesn't work with the pans I received although on the site it was mentioned that it should work. The handles are much too big
Christiane R.
purchased on 13/05/2023
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Answer from DE BUYER
Hello, we're here to help! If you have a problem with one of our products, please contact us directly at [email protected] and we'll do our best to help you solve the problem. The necklaces you have ordered are not compatible with the LOQY handle. The handle you have ordered works only with products from the LOQY collection. Yours faithfully
1
/5
★☆☆☆☆
Order not received
Taoufik A.
purchased on 10/04/2023
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Answer from DE BUYER
Hello, we're sorry for the inconvenience.
Unless we are mistaken, we have not received a request for this parcel. You normally received a colissimo tracking number to follow your parcel.
We went on your tracking link and we see that your package is back to us because the deadline to retrieve your package is exceeded, it is indicated that you were notified that your package was waiting in your post office. We will resend it as soon as we receive it. Yours faithfully
Unless we are mistaken, we have not received a request for this parcel. You normally received a colissimo tracking number to follow your parcel.
We went on your tracking link and we see that your package is back to us because the deadline to retrieve your package is exceeded, it is indicated that you were notified that your package was waiting in your post office. We will resend it as soon as we receive it. Yours faithfully
1
/5
★☆☆☆☆
Hello, my Poêle Lyonnaise CHOC is not flat. It is therefore not possible to use it on plates. The more I use it, the more it warps. In short, a product I can no longer use. No response from the after-sales service, it's really regrettable. Xavier
Xavier M.
purchased on 17/01/2023
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Answer from DE BUYER
Hello, thank you for your confidence and we are sorry for the problem encountered. We hope that you will be completely satisfied with the replacement product sent to you and that your experience with our products will not leave a bitter taste in your mouth. Yours faithfully
1
/5
★☆☆☆☆
Hello, order taken into account very late several days after.
Ludivine G.
purchased on 08/04/2023
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Answer from DE BUYER
Hello, we're sorry for the inconvenience, we had a technical problem that was quickly resolved.
Your order was placed at the beginning of the Easter weekend, our company does not work on weekends, so we processed orders on Tuesday, and your parcel was dispatched on Friday.
After the 3-day weekend, there were also a lot of orders to prepare.
Thank you for your patience, which I hope has been rewarded by receiving our products.
Your order was placed at the beginning of the Easter weekend, our company does not work on weekends, so we processed orders on Tuesday, and your parcel was dispatched on Friday.
After the 3-day weekend, there were also a lot of orders to prepare.
Thank you for your patience, which I hope has been rewarded by receiving our products.
1
/5
★☆☆☆☆
Very disappointed not with the product but with the tons of packaging used for shipping! 2 boxes inside each other, plus lots of tissue paper, plus lots of folded kraft paper .... Shameful for the planet, unworthy of your brand.
Claire G.
purchased on 03/03/2023
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Answer from DE BUYER
Hello, we're sorry you're disappointed with our packaging. The customer experience and the environmental impact of our business are very important to us. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and that no plastic is used for packaging. Our e-commerce shipments are very recent, and we're still learning and adapting to shipping packages to private customers. Thank you for your feedback, which will help us improve our packaging process.
Best regards.
Best regards.
1
/5
★☆☆☆☆
Absolutely not satisfied with my order. 1 month to receive 2 articles, coming from China for a so-called "French" house... No follow-up in the transaction, I called 4 times the service to have news, and still today I await a refund of a commercial gesture of an unknown amount...
Emmanuel H.
purchased on 24/01/2023
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1
/5
★☆☆☆☆
NOT ACCEPTABLE Among the batch of pans I bought, there was one with a severely deformed handle. This defect is obvious and visible. As this damaged product was individually packaged and the carton showed no signs of damage, it was sent to me with full knowledge of the facts. Obviously, this obliges me to return it to you and wait for a new copy.
Louis P.
purchased on 14/12/2022
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1
/5
★☆☆☆☆
Item (Revolution mandolin) broken after 2 attempts. The guide doesn't slide properly, you have to force it, in short, catastrophic. Impossible to slice "by hand", without the pusher. In short, very surprising for a De Buyer product, usually they never disappoint me.
Nicolas L.
purchased on 14/12/2022
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