★★★★★
based on 3670 reviews published
Latest customer reviews
Perfect, meets my expectations I recommend
Excellent products I highly recommend
Excellent product.
Deadline met .
One of the items in the parcel is damaged (scratched non-stick pan). I will ask the company for a replacement.
We have taken care of your request and replaced the damaged item.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products.
Thank you for your understanding and trust.
Yours faithfully
Fast shipping. Good packaging.
Great product, impeccable packaging, fast shipping. Everything is perfect.
Good packaging! Perfect product
Christmas gift, arrived on time, perfect!
Fast shipping, great
Very good
Very satisfied with my order: delivery time, quality of items. I recommend it!
Deadline met, parcel received 2 days before Christmas as promised. Very much appreciated.
Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
Perfect 👍
Very good quality product (frying pans and sauté pan). Can't wait to get the hang of using it properly. Unbeatable value for money. Thank you for buying
Parcel arrived very quickly, in perfect condition, and the knives are excellent knives.
I bought heat shields that don't fit my container. The sizes are not clear on the website.
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
Package received promptly. The handle of the pan protrudes a little from the box, a pity.
Very satisfied with my order and very well packaged thank you very much.
Very good frying pan, like me in the morning.
Satisfied with my order
Awesome! My father was very happy when he unwrapped his gift. First use very satisfying. Ideal mold size
Very good quality product. Excellent
Very pleasant, efficient stoves (Alchimy inox and Minéral B LOQY).
Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
Excellent meat cooking
Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
Very good purchase, a pleasure as a Christmas gift.
Very satisfied with my purchase and after-sales service.
Ras
Hello, I'm very happy with my purchase. Cooking food in a steel frying pan gives us back the taste we used to have a long time ago. I'll be buying an all-stainless steel frying pan next.
Top!
Fast shipping and perfect packaging. Now all you have to do is try out the pan.
Top products but delivery times can be improved!
Products well packaged, no problems.
Excellent material.
No surprises either on the product: quality to match, or on the service: delivery on the date announced
Carton arrived broken and the handle of my frying pan completely out of the box and obviously it took a shock so I find it a shame to receive a package like that at the price of items. And I contacted the service but no more answer
We apologize for the inconvenience. Please be assured that we take great care in the preparation of orders to ensure that products are carefully packaged and protected, so that they arrive in perfect condition. Unfortunately, it is possible that the packaging may be damaged in transit, which is beyond our control. We thank you for reporting this situation, which enables us to pass on this information to the delivery service. We hope you will be completely satisfied with your items.
We look forward to hearing from you.
Best regards.
Very good