/10
★★★★★
based on 3167 reviews published
★★★★★
based on 3167 reviews published
Latest customer reviews
3
/5
★★★☆☆
Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.
Philippe B.
purchased on 12/12/2023
Translated review
Answer from DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
5
/5
★★★★★
Perfect đ
Patricia B.
purchased on 11/12/2023
Translated review
5
/5
★★★★★
Very good quality product (frying pans and sauté pan). Can't wait to get the hang of using it properly. Unbeatable value for money. Thank you for buying
Remy M.
purchased on 13/12/2023
Translated review
5
/5
★★★★★
Parcel arrived very quickly, in perfect condition, and the knives are excellent knives.
Anne D.
purchased on 12/12/2023
Translated review
3
/5
★★★☆☆
I bought heat shields that don't fit my container. The sizes are not clear on the website.
Catherine V.
purchased on 12/12/2023
Translated review
Answer from DE BUYER
Hello,
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
5
/5
★★★★★
Package received promptly. The handle of the pan protrudes a little from the box, a pity.
Christel R.
purchased on 11/12/2023
Translated review
5
/5
★★★★★
Very satisfied with my order and very well packaged thank you very much.
Guillaume M.
purchased on 12/12/2023
Translated review
5
/5
★★★★★
Very good frying pan, like me in the morning.
Sandra C.
purchased on 10/12/2023
Translated review
5
/5
★★★★★
Satisfied with my order
Martine M.
purchased on 12/12/2023
Translated review
5
/5
★★★★★
Awesome! My father was very happy when he unwrapped his gift. First use very satisfying. Ideal mold size
Lucille D.
purchased on 11/12/2023
Translated review
5
/5
★★★★★
Very good quality product. Excellent
Patrick D.
purchased on 11/12/2023
Translated review
5
/5
★★★★★
Very pleasant, efficient stoves (Alchimy inox and Minéral B LOQY).
Alexandre L.
purchased on 12/12/2023
Translated review
1
/5
★☆☆☆☆
Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.
Marc C.
purchased on 09/12/2023
Translated review
Answer from DE BUYER
Hello,
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
5
/5
★★★★★
Excellent meat cooking
Maxime M.
purchased on 07/12/2023
Translated review
1
/5
★☆☆☆☆
Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq
Olivier V.
purchased on 02/12/2023
Translated review
Answer from DE BUYER
Hello, we're sorry for the inconvenience.
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
5
/5
★★★★★
Very good purchase, a pleasure as a Christmas gift.
Corinne H.
purchased on 10/12/2023
Translated review
5
/5
★★★★★
Very satisfied with my purchase and after-sales service.
Claire D.
purchased on 13/12/2023
Translated review
5
/5
★★★★★
Ras
Peter F.
purchased on 12/12/2023
Translated review
5
/5
★★★★★
Hello, I'm very happy with my purchase. Cooking food in a steel frying pan gives us back the taste we used to have a long time ago. I'll be buying an all-stainless steel frying pan next.
Laurent B.
purchased on 12/12/2023
Translated review
5
/5
★★★★★
Top!
Yannick A.
purchased on 11/12/2023
Translated review
5
/5
★★★★★
Fast shipping and perfect packaging. Now all you have to do is try out the pan.
SĂ©verine A.
purchased on 12/12/2023
Translated review
4
/5
★★★★☆
Top products but delivery times can be improved!
Thierry H.
purchased on 11/12/2023
Translated review
5
/5
★★★★★
Products well packaged, no problems.
Cedric P.
purchased on 12/12/2023
Translated review
5
/5
★★★★★
Excellent material.
Bernard R.
purchased on 11/12/2023
Translated review
5
/5
★★★★★
No surprises either on the product: quality to match, or on the service: delivery on the date announced
Rachel M.
purchased on 11/12/2023
Translated review
2
/5
★★☆☆☆
Carton arrived broken and the handle of my frying pan completely out of the box and obviously it took a shock so I find it a shame to receive a package like that at the price of items. And I contacted the service but no more answer
Emeline H.
purchased on 11/12/2023
Translated review
Answer from DE BUYER
Hello,
We apologize for the inconvenience. Please be assured that we take great care in the preparation of orders to ensure that products are carefully packaged and protected, so that they arrive in perfect condition. Unfortunately, it is possible that the packaging may be damaged in transit, which is beyond our control. We thank you for reporting this situation, which enables us to pass on this information to the delivery service. We hope you will be completely satisfied with your items.
We look forward to hearing from you.
Best regards.
We apologize for the inconvenience. Please be assured that we take great care in the preparation of orders to ensure that products are carefully packaged and protected, so that they arrive in perfect condition. Unfortunately, it is possible that the packaging may be damaged in transit, which is beyond our control. We thank you for reporting this situation, which enables us to pass on this information to the delivery service. We hope you will be completely satisfied with your items.
We look forward to hearing from you.
Best regards.
5
/5
★★★★★
Very good
Valérie F.
purchased on 10/12/2023
Translated review
5
/5
★★★★★
Perfect
Aurélie T.
purchased on 11/12/2023
Translated review
5
/5
★★★★★
All ok
Anne M.
purchased on 10/12/2023
Translated review
5
/5
★★★★★
Beautiful products very happy
Tom B.
purchased on 10/12/2023
Translated review