/10
★★★★★
based on 3162 reviews published
★★★★★
based on 3162 reviews published
Latest customer reviews
5
/5
★★★★★
Perfect order, products and packaging from DeBuyer. Thank you
Claudine S.
purchased on 14/11/2023
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5
/5
★★★★★
Fast and accurate delivery. Fully satisfied.
Jean-françois R.
purchased on 14/11/2023
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1
/5
★☆☆☆☆
I apologize in advance for the bad review. But the dimensions of the piece were not displayed on your website. My pastry chef and I thought it should be standard. Except that the piece is 2 cm too long. So it's of no use to me.
Christophe P.
purchased on 12/11/2023
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Answer from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory. After checking on our site, in the external dimensions tab on the right of the product description, the product dimensions are correctly specified.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
5
/5
★★★★★
Perfect!
Madeline F.
purchased on 09/11/2023
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5
/5
★★★★★
I've been looking for this type of article, so I'm going to complete my series.
Jean-claude D.
purchased on 13/11/2023
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5
/5
★★★★★
Very pleased
Pierre D.
purchased on 13/11/2023
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5
/5
★★★★★
Excellent opera mold
Remi H.
purchased on 14/11/2023
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5
/5
★★★★★
Good value for money
Karen R.
purchased on 13/11/2023
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5
/5
★★★★★
Perfect!!!
Valerie A.
purchased on 12/11/2023
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5
/5
★★★★★
Always satisfied
Sophie B.
purchased on 12/11/2023
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5
/5
★★★★★
The products are magnificent and I can only congratulate customer service for its friendliness, understanding and speed of reaction. Well done. We'd like to see a lot more like this on the net ... and elsewhere.
Georges G.
purchased on 13/11/2023
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2
/5
★★☆☆☆
The iron pans are obviously excellent... But one of them arrived deformed by a shock in transit, and I have great difficulty in making contact with buyer's...
Laurent G.
purchased on 08/11/2023
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Answer from DE BUYER
Hello, we sincerely apologize for the damaged product you received. From the photos shared, the defect seems to have occurred during transport, we regret the inconvenience caused.
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully
5
/5
★★★★★
At last a real stove at home steak patate saute and omellette are better
Clement M.
purchased on 11/11/2023
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2
/5
★★☆☆☆
The edges of the pan are too low and the handle is hot when touched without gloves.
Jean Francois D.
purchased on 11/11/2023
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Answer from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
5
/5
★★★★★
I've just reordered from debauyer, after buying a cast-iron frying pan from them, which took me a long time to use because I didn't really understand how to use it, I'd washed it and left it to dry and it had rusted... So I ended up calling De Buyer customer service, where I immediately got a very friendly person, who explained to me very clearly how to use and maintain a cast-iron frying pan. I follow the recommendations to the letter, and then, revelation: with the same recipe as for years, my pancakes were exceptionally melting, they simply didn't taste the same and were delicious as ever! My children and I couldn't believe it. The quality of the cooking and baking utensils is so impressive, I really don't regret buying from De Buyer!
Claire A.
purchased on 12/11/2023
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5
/5
★★★★★
Good product, as I expected. Perfect.
Jean Claude A.
purchased on 09/11/2023
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5
/5
★★★★★
Thank you, my son is delighted with the madeleine and muffin moulds.
Nathalie B.
purchased on 10/11/2023
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4
/5
★★★★☆
Sometimes a bit confusing, but a very pleasant site
Alain B.
purchased on 11/11/2023
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5
/5
★★★★★
Stove. well made with a very long handle, practical for use in a fireplace.
Christian D.
purchased on 11/11/2023
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5
/5
★★★★★
Excellent quality products and fast delivery. I recommend it!
Mickaël B.
purchased on 04/11/2023
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5
/5
★★★★★
Quality materials and fast delivery!
Patrick G.
purchased on 09/11/2023
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5
/5
★★★★★
All OK.
Catherine C.
purchased on 09/11/2023
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5
/5
★★★★★
Order very well packaged. fast and reliable delivery
Claudine F.
purchased on 07/11/2023
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5
/5
★★★★★
The pan arrived on time impeccable delivery
Rachel B.
purchased on 07/11/2023
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3
/5
★★★☆☆
Ordering and delivery were quick and easy. However, the product purchased (shortbread kit) does not fulfil its function.
Guylaine F.
purchased on 04/11/2023
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Answer from DE BUYER
Hello, thank you for your interest in our products. For personalized advice, please contact our customer service department at [email protected]. They will be delighted to help you. Best regards.
5
/5
★★★★★
Very good product and fast delivery 👍
Kevin C.
purchased on 05/11/2023
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5
/5
★★★★★
Professional quality equipment!
Mike L.
purchased on 07/11/2023
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5
/5
★★★★★
Quality products and great customer service, and yes, that's rare enough to mention.
Kévin T.
purchased on 16/10/2023
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5
/5
★★★★★
Product meets my expectations and is of very good quality.
Eric R.
purchased on 05/11/2023
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5
/5
★★★★★
Impeccable ordering experience: fast and reliable delivery.
Laurence M.
purchased on 07/11/2023
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