/10
★★★★★
based on 3162 reviews published
★★★★★
based on 3162 reviews published
Latest customer reviews
5
/5
★★★★★
Very good product
Chantal D.
purchased on 11/08/2023
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5
/5
★★★★★
Excellent equipment
Patrick T.
purchased on 13/08/2023
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5
/5
★★★★★
Great equipment!
Xavier B.
purchased on 13/08/2023
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5
/5
★★★★★
Superb products. Exactly what I expected.
Daniel Y.
purchased on 11/08/2023
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5
/5
★★★★★
Very satisfied
Nicole C.
purchased on 09/08/2023
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5
/5
★★★★★
High-quality kitchen equipment that gives satisfaction with every use.
Bernard R.
purchased on 11/08/2023
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1
/5
★☆☆☆☆
Hello, Disappointed because surprised by several features that I did not imagine. 1- I ordered pans with a diameter of 20cm as indicated on the site. But when I received them, I noticed that they were 20cm in diameter at the top and 14cm at the bottom, whereas my wish was to have two pans 20cm in diameter at the bottom. The description on the website is not precise enough. 2- I discovered that the pans do not have a non-stick coating, and that I had to do the basting myself. This specificity is not obvious to the uninitiated. On the other hand, it's obvious that these stoves are of very high quality, but I don't use them because they're too complicated for me. Yours sincerely, Philippe Pinteaux
Philippe P.
purchased on 15/08/2023
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Answer from DE BUYER
Hello, thank you for taking the time to share your experience with our products. Your feedback is essential to help us improve our products and online information. We're sorry to hear that you were disappointed with several aspects of our steel stoves.
Please allow us to clarify these points:
Regarding the size of the pans, we understand your dissatisfaction with the difference in diameter between the top edge and the bottom. We recognize that this can be disconcerting, and will take steps to make this information more explicit to avoid future misunderstandings.
Regarding the non-stick coating, we're sorry you were surprised by its absence. Our pans are made of steel, which makes them ideal for browning, searing and grilling food. They do, however, need to be tumbled to obtain a non-stick surface.
We're pleased to hear that you find our pans to be of high quality, even if they don't entirely meet your expectations. If you have any questions or need advice on the basting, use and maintenance of our steel pans, please don't hesitate to contact us. We're here to help!
Your Customer Service.
Please allow us to clarify these points:
Regarding the size of the pans, we understand your dissatisfaction with the difference in diameter between the top edge and the bottom. We recognize that this can be disconcerting, and will take steps to make this information more explicit to avoid future misunderstandings.
Regarding the non-stick coating, we're sorry you were surprised by its absence. Our pans are made of steel, which makes them ideal for browning, searing and grilling food. They do, however, need to be tumbled to obtain a non-stick surface.
We're pleased to hear that you find our pans to be of high quality, even if they don't entirely meet your expectations. If you have any questions or need advice on the basting, use and maintenance of our steel pans, please don't hesitate to contact us. We're here to help!
Your Customer Service.
5
/5
★★★★★
Perfect and serious
Pierre B.
purchased on 15/08/2023
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5
/5
★★★★★
Very satisfactory purchase. Excellent quality and fast, careful shipment.
Lucien C.
purchased on 07/08/2023
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5
/5
★★★★★
Parcels received very quickly
Patrice V.
purchased on 10/08/2023
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5
/5
★★★★★
Very PRO and fast...
Antoine C.
purchased on 07/08/2023
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5
/5
★★★★★
I received everything, well packaged I'm happy with my little panecake pan On the other hand, the handle also heats up when cooking Isn't it possible to make hollow handles, or in another material, so that the handle doesn't heat up as much or at all... ?
Sophie L.
purchased on 23/07/2023
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5
/5
★★★★★
Very satisfied, even if the price is quite high for a plastic item.
Denis O.
purchased on 08/08/2023
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5
/5
★★★★★
Fast order and good quality products, always satisfied with my orders.
Émilie T.
purchased on 07/08/2023
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4
/5
★★★★☆
Fast delivery, good product, as I expected,
Pascal M.
purchased on 09/08/2023
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5
/5
★★★★★
Top kitchen equipment
Olivier N.
purchased on 08/08/2023
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5
/5
★★★★★
I like the products. However, I would appreciate it if the link to track the order were included in the e-mail, as I have no news of the last product I ordered, and I don't know when it will arrive, so I'd like more information.
David B.
purchased on 06/08/2023
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5
/5
★★★★★
Excellent products!
Virginie G.
purchased on 05/08/2023
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5
/5
★★★★★
Perfect
Alexis R.
purchased on 02/08/2023
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5
/5
★★★★★
Very good product
Bruno N.
purchased on 02/08/2023
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5
/5
★★★★★
Products received quickly and conformed to my expectations. I know De Buyer products and their qualities.
Jean-daniel B.
purchased on 02/08/2023
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5
/5
★★★★★
Perfect
Virginie L.
purchased on 02/08/2023
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5
/5
★★★★★
Order received very quickly, ahead of schedule
Maryse A.
purchased on 02/08/2023
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5
/5
★★★★★
Superb product, fast delivery
Sebastien F.
purchased on 01/08/2023
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5
/5
★★★★★
Satisfied with speed of delivery and products
Michel L.
purchased on 30/07/2023
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5
/5
★★★★★
RAS The seriousness of the brand is reflected in the packaging and delivery. Quality equipment at a reasonable French price! Bonne continuation à tous.
Ludovic L.
purchased on 02/08/2023
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5
/5
★★★★★
There is always so much attention in the preparation of the package and packaging of items ordered. Delivery times were perfectly respected. Thank you for this shipment.
Eric F.
purchased on 29/07/2023
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5
/5
★★★★★
This is my 2nd purchase and I'm very happy with the quality of the products I've bought. It's an investment, but I think they'll last a very long time.
Christophe B.
purchased on 28/07/2023
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5
/5
★★★★★
Very professional company with excellent quality products.
Ludovic Q.
purchased on 31/07/2023
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4
/5
★★★★☆
Only happiness
Lionel G.
purchased on 31/07/2023
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