Reviews DE BUYER : Discover customer reviews from debuyer.com (Page 93)

F

François T.

Published on 08/09/2023 à 19h15 following a purchase from 27/08/2023

Customer service very attentive and delivery on time and well packaged.

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Régis C.

Published on 08/09/2023 à 14h24 following a purchase from 24/08/2023

Very satisfied with our De Buyer purchase

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Luigi G.

Published on 08/09/2023 à 08h02 following a purchase from 27/08/2023

Hello, I am very happy to have received the equipment I ordered. It complements other De Buyer items that I particularly like. However, I currently have induction hobs on which the small saucepan I received does not work. However, it is clearly stated that the stainless steel used is induction-compatible. Furthermore, the lack of conduction is not linked to the size of the pan, as I use an even narrower Moka on the same hob. Could the "De Buyer" engraving on the bottom of the pan be the cause? What advice could you give me to make the pan really induction-compatible? I bought this pan to replace one that didn't work on induction, so it's a bit disappointing. Thank you very much, Luigi Gatti.

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Response from DE BUYER Published on 11/10/2023

Hello, thank you very much for your interest in our products. We advise you to contact our customer service department in order to find a solution adapted to your situation. It is unlikely that the laser engraving on the outer bottom of the pan is the cause of the detection problem on your hob. It's important to check the characteristics of your hob, especially the diameter of the inductors, to understand the source of the malfunction. Rest assured that we will do our utmost to resolve this problem efficiently. Yours sincerely

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Delphine F.

Published on 08/09/2023 à 06h18 following a purchase from 24/08/2023

The only thing missing is a leaflet explaining how to care for the plates.

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Agathe P.

Published on 08/09/2023 à 06h06 following a purchase from 26/08/2023

Quality products, pleasant to use, especially the pizza wheel which is large and easy to grip.

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Serge S.

Published on 08/09/2023 à 05h03 following a purchase from 27/08/2023

material delivered, good quality

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JEAN B.

Published on 03/09/2023 à 09h20 following a purchase from 22/08/2023

Very good, just as I wanted

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Michel C.

Published on 03/09/2023 à 08h36 following a purchase from 21/08/2023

Satisfied Excellent welcome and very good responsiveness

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Nicolas G.

Published on 03/09/2023 à 07h52 following a purchase from 19/08/2023

All right!

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Pascal C.

Published on 03/09/2023 à 07h18 following a purchase from 22/08/2023

Top product, top quality, fast order and delivery, very happy 👍

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MARILYNE J.

Published on 03/09/2023 à 06h44 following a purchase from 22/08/2023

Very good. No worries and quality material

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Maryvonne G.

Published on 03/09/2023 à 06h43 following a purchase from 19/08/2023

Good product. Fast delivery.

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Romuald M.

Published on 02/09/2023 à 09h36 following a purchase from 20/08/2023

Quality frying pan. The coating uses very little fat and the removable handle system is much safer than conventional systems.

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martine P.

Published on 02/09/2023 à 07h13 following a purchase from 19/08/2023

Quality utensils. For me, the pleasure of being able to order from a French company that offers me quality know-how and experience. The icing on the cake: information in French.

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Christophe D.

Published on 01/09/2023 à 23h19 following a purchase from 16/08/2023

Good kitchen utensils, as I expected.

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Anne-Catherine V.

Published on 01/09/2023 à 19h33 following a purchase from 17/08/2023

Very nice product! Despite the double cardboard shipping, the package arrived damaged (the handle of the pan was sticking out but it is not damaged).

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Thierry D.

Published on 01/09/2023 à 17h31 following a purchase from 17/08/2023

Stoves meet my expectations

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Louis P.

Published on 31/08/2023 à 14h40 following a purchase from 16/08/2023

Great buy

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LUC D.

Published on 31/08/2023 à 08h43 following a purchase from 16/08/2023

Perfect product, thank you

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Pascale R.

Published on 29/08/2023 à 19h49 following a purchase from 11/08/2023

Very neat packaging.

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Pascal P.

Published on 28/08/2023 à 19h20 following a purchase from 13/08/2023

Perfectly packaged and transported, good quality pan and henhouse.

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Paolo P.

Published on 28/08/2023 à 18h25 following a purchase from 13/08/2023

Keeps its promises. It's wonderful to cook with this state-of-the-art equipment.

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Mailliet A.

Published on 28/08/2023 à 07h44 following a purchase from 12/08/2023

Top quality!

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Clement S.

Published on 28/08/2023 à 06h54 following a purchase from 13/08/2023

Super service, super quality, thank you!

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Yves S.

Published on 27/08/2023 à 18h29 following a purchase from 16/08/2023

Satisfactory delivery times and top product quality at all times. Do buy De Buyer!

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CHANTAL D.

Published on 27/08/2023 à 17h55 following a purchase from 11/08/2023

very good product

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Patrick T.

Published on 27/08/2023 à 17h36 following a purchase from 13/08/2023

Excellent equipment

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XAVIER B.

Published on 27/08/2023 à 17h28 following a purchase from 13/08/2023

Great equipment!

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Daniel Y.

Published on 27/08/2023 à 15h42 following a purchase from 11/08/2023

Superb products. Exactly what I expected.

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Nicole C.

Published on 27/08/2023 à 12h09 following a purchase from 09/08/2023

Very satisfied

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Bernard R.

Published on 27/08/2023 à 09h51 following a purchase from 11/08/2023

High-quality kitchen equipment that gives satisfaction with every use.

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PHILIPPE P.

Published on 27/08/2023 à 07h54 following a purchase from 15/08/2023

Hello, Disappointed because surprised by several features that I did not imagine. 1- I ordered pans with a diameter of 20cm as indicated on the site. But when I received them, I noticed that they were 20cm in diameter at the top and 14cm at the bottom, whereas my wish was to have two pans 20cm in diameter at the bottom. The description on the website is not precise enough. 2- I discovered that the pans do not have a non-stick coating, and that I had to do the basting myself. This specificity is not obvious to the uninitiated. On the other hand, it's obvious that these stoves are of very high quality, but I don't use them because they're too complicated for me. Yours sincerely, Philippe Pinteaux

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Response from DE BUYER Published on 30/08/2023

Hello, thank you for taking the time to share your experience with our products. Your feedback is essential to help us improve our products and online information. We're sorry to hear that you were disappointed with several aspects of our steel stoves.
Please allow us to clarify these points:
Regarding the size of the pans, we understand your dissatisfaction with the difference in diameter between the top edge and the bottom. We recognize that this can be disconcerting, and will take steps to make this information more explicit to avoid future misunderstandings.
Regarding the non-stick coating, we're sorry you were surprised by its absence. Our pans are made of steel, which makes them ideal for browning, searing and grilling food. They do, however, need to be tumbled to obtain a non-stick surface.
We're pleased to hear that you find our pans to be of high quality, even if they don't entirely meet your expectations. If you have any questions or need advice on the basting, use and maintenance of our steel pans, please don't hesitate to contact us. We're here to help!
Your Customer Service.

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Pierre B.

Published on 27/08/2023 à 06h13 following a purchase from 15/08/2023

perfect and serious

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Lucien C.

Published on 22/08/2023 à 16h09 following a purchase from 07/08/2023

Very satisfactory purchase. Excellent quality and fast, careful shipment.

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patrice V.

Published on 22/08/2023 à 08h34 following a purchase from 10/08/2023

parcels received very quickly

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antoine C.

Published on 22/08/2023 à 07h58 following a purchase from 07/08/2023

Very PRO and fast...

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Sophie L.

Published on 21/08/2023 à 17h01 following a purchase from 23/07/2023

I received everything, well packaged I'm happy with my little panecake pan On the other hand, the handle also heats up when cooking Isn't it possible to make hollow handles, or in another material, so that the handle doesn't heat up as much or at all... ?

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Denis O.

Published on 21/08/2023 à 15h29 following a purchase from 08/08/2023

Very satisfied, even if the price is quite high for a plastic item.

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Émilie T.

Published on 21/08/2023 à 14h48 following a purchase from 07/08/2023

Fast order and good quality products, always satisfied with my orders.

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PASCAL M.

Published on 21/08/2023 à 09h41 following a purchase from 09/08/2023

Fast delivery, good product, as I expected,

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