/10
★★★★★
based on 13609 reviews published
★★★★★
based on 13609 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Preparation and dispatch on time. Parcel arrived at the depot 2km from my home. It took GLS 9 days to deliver. As this is not the 1st time I've had delivery problems, would it be possible to have the choice of another carrier for home delivery? Like dpd or dhl for example Thank you.
Cyrille S.
purchased on 11/07/2023
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1
/5
★☆☆☆☆
Did not receive my order
Benjamin C.
purchased on 18/07/2023
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1
/5
★☆☆☆☆
Over a week and still no parcel
Daniel C.
purchased on 10/07/2023
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1
/5
★☆☆☆☆
Top
Johny V.
purchased on 09/07/2023
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1
/5
★☆☆☆☆
Error in my order, I received a product that I had not ordered.
Pierre F.
purchased on 10/07/2023
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1
/5
★☆☆☆☆
Order late 3-7 ordered and 7-7 in not normal
Jan V.
purchased on 03/07/2023
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1
/5
★☆☆☆☆
Fine everything in order
Johan J.
purchased on 01/07/2023
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1
/5
★☆☆☆☆
Could be better
Patrick B.
purchased on 30/06/2023
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1
/5
★☆☆☆☆
Great service !
Jozef L.
purchased on 30/06/2023
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1
/5
★☆☆☆☆
Nothing corresponds to the given imagine, long delivery, misleading title and image!
Samuel F.
purchased on 20/06/2023
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Answer from Deconinck Fishing
Hello Samuel,
We're sorry to hear about your bad experience. We are constantly working to improve our products and service. Your satisfaction is our highest priority. Please contact us if you need any further advice and we will do our best to meet your expectations.
We're sorry to hear about your bad experience. We are constantly working to improve our products and service. Your satisfaction is our highest priority. Please contact us if you need any further advice and we will do our best to meet your expectations.
1
/5
★☆☆☆☆
Order still not received !
August V.
purchased on 27/06/2023
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1
/5
★☆☆☆☆
A product is missing from my order
Eddy Q.
purchased on 30/05/2023
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Answer from Deconinck Fishing
Hello Eddy,
We are very sorry to hear that your order was not complete. We make sure to always provide the best service and product and are happy to correct this error. Please do not hesitate to contact us with any further questions or requests.
We are very sorry to hear that your order was not complete. We make sure to always provide the best service and product and are happy to correct this error. Please do not hesitate to contact us with any further questions or requests.
1
/5
★☆☆☆☆
Packaging not great
David V.
purchased on 24/05/2023
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Answer from Deconinck Fishing
Hello David, we are very sorry that the packaging did not live up to your expectations. We strive to provide quality products and service to our customers. We will look into what happened and try to find a solution to satisfy you.
1
/5
★☆☆☆☆
I did not receive the right product. I was reimbursed but not the shipping costs. This is the 2nd time I've had a problem with my order. I'm really out of luck, even though it's a very good site and fast, friendly service.
Stéphanie B.
purchased on 22/05/2023
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Answer from Deconinck Fishing
Hello Stéphanie, we are sorry that your order was not to your complete satisfaction and understand the disappointment you have experienced. We pride ourselves on offering a high quality product and service to our customers, and we will do everything in our power to improve these things. Thank you again for your time and feedback.
1
/5
★☆☆☆☆
Batteries liver with defective priming boat
Luc F.
purchased on 21/05/2023
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Answer from Deconinck Fishing
Hello Luc, we are always looking for ways to improve our products and provide quality service to our customers. We have been working hard to correct the problems with the primer boat and will do our best to prevent this type of situation from happening again. Please accept our sincerest apologies for any inconvenience caused.
1
/5
★☆☆☆☆
I order lures in 13 cm and receive 16 cm, again wasting time sending the product back. Second order and again a miss. 1 star for the paper
Martial M.
purchased on 19/05/2023
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Answer from Deconinck Fishing
Hello Martial, we are sorry to read that you were disappointed with your orders. We do our best to ensure the highest possible level of service, and we welcome your feedback so that we can improve our products and services.
1
/5
★☆☆☆☆
Your store is fine but the delivery driver dpd sucks I ordered from you twice now and have to go get itin the parscelchop while I have been waiting at home dpd is shitty company sorry .
Cep T.
purchased on 21/05/2023
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1
/5
★☆☆☆☆
Non été très déçu 3 semaine pour une petite commande de 25euro on téléphon pour demander quoi il vous dise que ça part et conclusion ces baratin car ça part plusieurs jours plus tard pas sérieux... ces très bien de faire de belles promo mes ci les commandes ne suivent pas je ne vois pas l'intérêt...je ne juré que par eux ...très déçu....je commanderai plus
Eric P.
purchased on 08/05/2023
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Answer from Deconinck Fishing
Hello Eric,
We are sorry that your order was not delivered on time. We will make sure that such errors do not happen again. We continue to work hard to offer the best products and services to our customers and we want everyone who shops with Deconinck Fishing | Matériel & équipement de pêche to have a pleasant experience. We sincerely apologize again for the delay.
We are sorry that your order was not delivered on time. We will make sure that such errors do not happen again. We continue to work hard to offer the best products and services to our customers and we want everyone who shops with Deconinck Fishing | Matériel & équipement de pêche to have a pleasant experience. We sincerely apologize again for the delay.
1
/5
★☆☆☆☆
I am extremely disappointed by the seriousness of your establishment, it is far from being as I knew it about thirty years ago the bag of coriander burst full of coriander in the box, I would like you to know that this is the last time I order anything from you.
Ghislain Y.
purchased on 17/05/2023
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Answer from Deconinck Fishing
Hello, 30 years ago you would come and pick up your products from us, now we entrust them to a carrier. The parcel left our premises in perfect condition.
Sincerely
Sincerely
1
/5
★☆☆☆☆
Correct delivery,as always.
Etienne S.
purchased on 11/05/2023
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1
/5
★☆☆☆☆
2 weeks of waiting still no news
Antoine R.
purchased on 14/05/2023
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Answer from Deconinck Fishing
Hello Antoine, I understand your dissatisfaction and sincerely apologize for the delay in delivery. We are doing our best to rectify the situation and will get back to you shortly. Thank you for your patience.
1
/5
★☆☆☆☆
Older model mill delivered than ordered
Ruud M.
purchased on 06/05/2023
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1
/5
★☆☆☆☆
I sent you a note of complaint to which I did not receive any answer from you; in fact my package was delivered in a relay that I had not chosen at all, could you give me the reason of this change, I hope that you will answer me this time, thank you
Martine V.
purchased on 24/04/2023
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Answer from Deconinck Fishing
Hello Martine,
We're sorry to hear that your package was delivered to the wrong relay. We will immediately investigate the reason for this change and keep you informed.
We do our utmost to ensure a satisfactory customer experience and will be happy to resolve the situation.
Thank you for your understanding.
Best regards.
We're sorry to hear that your package was delivered to the wrong relay. We will immediately investigate the reason for this change and keep you informed.
We do our utmost to ensure a satisfactory customer experience and will be happy to resolve the situation.
Thank you for your understanding.
Best regards.
1
/5
★☆☆☆☆
I am still waiting for my order. I was supposed to have it last Friday, but nothing.
Mickael L.
purchased on 13/04/2023
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Answer from Deconinck Fishing
Hello Mickael, we sincerely apologize for the delay in your order. We will do our best to deliver your order as soon as possible. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Very disappointed, order never received! I reported it to deconinck, no answer from them!
Mathieu B.
purchased on 04/04/2023
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Answer from Deconinck Fishing
Hello Mathieu,
We're very sorry about this bad experience. We will investigate and get back to you with a quick solution.
We're very sorry about this bad experience. We will investigate and get back to you with a quick solution.
1
/5
★☆☆☆☆
Delivery times not met
Gregory D.
purchased on 04/04/2023
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Answer from Deconinck Fishing
Hello Gregory,
We are very sorry that your package did not arrive on time and we understand your frustration. We do our best to ensure that delivery times are respected. Thank you for choosing Deconinck Fishing | Matériel & équipement de pêche.
We are very sorry that your package did not arrive on time and we understand your frustration. We do our best to ensure that delivery times are respected. Thank you for choosing Deconinck Fishing | Matériel & équipement de pêche.
1
/5
★☆☆☆☆
Hello, I did not receive the material I ordered. A black bowl and too small
Christophe C.
purchased on 06/04/2023
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Answer from Deconinck Fishing
B
1
/5
★☆☆☆☆
Chenevis monster not monster at all ....plutot miniscule than monster.
David L.
purchased on 01/04/2023
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1
/5
★☆☆☆☆
PERFECT
Jean Jacques B.
purchased on 14/03/2023
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1
/5
★☆☆☆☆
Nicely packaged and fast delivery,top service!
Etienne S.
purchased on 05/03/2023
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