★★★★★
based on 744 reviews published
Latest negative customer reviews
Very bad service and worse education in customer service
We regret that your experience has not been satisfactory, but we would like to clarify the situation to avoid misunderstandings.
As we mentioned in detail through our customer service chat, the item you purchased is a made-to-order product. This type of product is made exclusively for each customer, which is why our commercial policy specified on our website and confirmed through the screenshots we sent you indicates that returns are not accepted.
I ordered two identical samples to have a larger piece and get an idea. I received only one sample the size of a sheet of paper. With such small samples, it is impossible to get an idea. I have requested samples on other occasions from other websites and they were larger. Best regards
Thank you for your comment. We are sorry that the samples did not meet your expectations. We appreciate your feedback and are working to improve our customers' experience. If you have any other questions or need assistance, please do not hesitate to contact us.
I ordered 2 rolls of wallpaper with the same reference and they sent me 2 different batches where each roll was made with a different material. To return the products, they made me bear the shipping costs. Very bad experience
From your order, you bought a product from our Outlet and another normal one, assuming that when buying from Outlet the dye may change, plus it is a product that does not accept exchanges or returns.
And as a commercial gesture, we have accepted your return to provide the best sales experience, after-sales service, and customer care.
While I was delighted with the first mural I bought, I can't say the same about the last order. The calculator indicated that it was necessary to purchase 3 rolls of BETULA Villa Nova when (unlike other websites that indicated only 2 rolls). The reality is that 2 would have been more than enough and you do not accept the return of this third roll. Conclusion: this is the second and last time I buy on this website.
Thank you for sharing your opinion. We regret that your experience with the last order was not satisfactory and we understand your frustration with the recommended number of rolls. Your feedback is valuable and helps us improve our services. We hope you will give us another chance in the future.
DELAY OF MORE THAN A MONTH IN THE DELIVERY TIME. NO RESPONSE TO EMAILS
We sincerely regret the experience you have had with Deco&you. We are committed to providing quality service and understand how frustrating a delay in delivery can be. Your opinion is very valuable to us and we are working to improve our communication. Please contact us directly to resolve your situation immediately.
We appreciate your understanding and hope to make it right.
I still haven't received my last order and it seems like quite a long time to me.. can you tell me what happened or will you make the refund.
We sincerely regret that you have not yet received your order. We appreciate your patience and ask you to contact our customer service directly so that we can resolve this situation as quickly as possible. Your satisfaction is our priority.
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We regret that your experience was not satisfactory. We appreciate your comment and would like to better understand what happened in order to improve. We are here to help you.
The cuts of the fabrics have come irregular. Not happy, to be honest.
We sincerely regret that the fabrics did not meet your expectations. Your opinion is very important to us and we take it into account to improve our products, in addition to understanding that many of our fabrics are cut by hand.
Best regards.
Shipments take a month to arrive and it is not mentioned in the product. Very bad..
We regret that you had a negative experience with the delivery times, you must understand that during the Christmas season everything was a bit more saturated than usual.
Your opinion is very valuable to us and we will work to improve the information about shipping in our products. We appreciate your understanding and wish you an excellent day.
My first experience with this supplier is being bad. I placed the order on August 13 and 10 days later I have not received it. I don't know if it's their fault or the carrier's, but I am the one who is affected.
We are very sorry that your first experience was not ideal. We completely understand your concern about the delivery time.
We want to clarify that, as indicated on the sample page, shipping times are usually 15 to 30 days, depending on the supplier and the logistics service of each one. We know that these times can be long and we are working to improve them whenever possible.
Still, we would be happy to review your specific case and give you all the updated information about the status of your order. You can contact us directly and we will manage it with you so that you receive your sample as soon as possible.
Thank you for your patience and for giving us the opportunity to improve.
Their website does not clearly show the information about products that cannot be returned, nor is the selected color option clearly visible just before the payment moment.
We want you to know that we have taken note of your comments and have already made the necessary improvements so that both the return conditions and the selected color option appear clearly and visibly throughout the purchasing process.
We greatly appreciate you pointing out these issues, as they help us continue to improve and offer a more transparent and comfortable experience for all our customers.
Thank you for your trust!
The shipping has been a disaster, more than 15 days, and without any information, the customer service was bad too, in fact, I sent an email to complaints and they haven't replied. I will not buy again.
We want to clarify that we have not received any complaint email from you, so we are very sorry that you did not receive a response. Nevertheless, we will contact you to review what happened and provide you with a solution as soon as possible.
Our goal is for every customer to be satisfied, and comments like yours help us improve.
Thank you for giving us the opportunity to review your case.
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Thank you for your comment. We are sorry that your experience was not satisfactory. We would like to know more details and improve. Please contact us directly. Your opinion is important to us.
They did not send me all my samples and did not refund my money.
We regret that you have not received all your samples and we understand your frustration. We appreciate your feedback and would like to resolve this inconvenience. Please contact us directly so we can assist you and find an appropriate solution.
Sincerely,
The Deco&you team
It has taken more than 3 weeks and I have only received a sample of a fabric and not the complete order. I hope they respond and resolve it. For now, I feel like I've been scammed.
We sincerely apologize for the delay in the delivery of your order. Your satisfaction is very important to us and we are here to help you. Please contact us directly to resolve this situation as soon as possible. We appreciate your patience and understanding.
Sincerely,
The Deco&you team
A scam with the return.
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They made a mistake in the order numbering
The order took a month and a half. Poor communication.
We sincerely appreciate your feedback. We regret that your experience was not as expected and we understand the importance of smooth communication. We constantly strive to improve and your opinion is very valuable to us. If you wish to discuss your situation further, please do not hesitate to contact us.
Sincerely,
The Deco&you team.
I have not yet received the order
Thank you for sharing your experience. We regret that you have not yet received your order. Please do not hesitate to contact us directly so that we can resolve this situation quickly. Your satisfaction is our priority.
Best regards,
The Deco&you team.
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We appreciate your feedback and regret that your experience was not as expected. We are committed to improving and would love to learn more about your situation. Please do not hesitate to contact us so we can assist you better.
Best regards,
The Deco&you team
I am still waiting for the order
We appreciate your comment and apologize for the wait for your order. We are working to resolve the situation as soon as possible and invite you to contact us directly for more information. Your satisfaction is important to us.
Sincerely,
The Deco&you team
We bought two rolls of wallpaper and it turns out that each roll has a different tint, making them unusable. The company does not take responsibility for the mistake, so we feel completely deceived and scammed. I do not recommend buying from this store because it is not reliable at all.
Detail the products, as it generates confusion even for people dedicated and experienced in decoration. Since it is an online purchase, they did not accept the refund, although initially they committed to its return, but later it was not the case, a situation not suitable for a company, as it represents disparity of behavior among the staff.
Thank you for your comment and for sharing your experience with us. We sincerely regret that the description of our products did not meet your expectations and that you had issues with the refund process. Your opinion is very valuable and helps us improve our service. We are committed to reviewing these aspects to provide a better experience for our customers.
If you wish to discuss your situation further, please do not hesitate to contact our customer service.
Sincerely,
The Deco&you team.
I REQUESTED A SAMPLE OF WALLPAPER FROM BORAS TAPETER AND AFTER A MONTH OF WAITING, AND SENDING A FEW EMAILS, I HAD TO CALL 2 TIMES FOR THEM TO PAY ATTENTION TO ME. AFTER THAT, IN JUST ONE WEEK I RECEIVED IT BECAUSE THEY SENT IT URGENTLY.
Thank you for sharing your experience with us. We sincerely apologize for the delay in sending your wallpaper sample and understand how frustrating it can be. Your feedback helps us improve our service and ensure that situations like this do not happen again. We are glad to know that you finally received your order. We are here to help you with whatever you need.
Sincerely,
The Deco&you team
I received a paper where the seams are not well done and are noticeable. I have made a complaint and am waiting for a response. I have to say in their favor that I made another order of a different paper for another bathroom and it turned out very well. The same painter who installed both told me that if I had bought it in a store they would have refunded and fixed it. Let's see what happens here. Therefore, I am waiting for a solution
We appreciate your comment and regret that you had an unsatisfactory experience with your order. Your satisfaction is our priority, and we are committed to resolving any issues that may have arisen.
We assure you that we are working on your complaint and that we will do everything possible to provide you with an appropriate solution. We are glad to know that your other order was satisfactory and we hope that we can address your situation similarly.
We remain at your disposal for any additional inquiries.
Sincerely,
The Deco&you team
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Thank you for sharing your opinion. We regret that your experience was not as expected. Your satisfaction is very important to us and we would love to know more about your situation in order to improve. Please do not hesitate to contact us directly.
Sincerely,
The Deco&you team
I received the samples I requested (VERY QUICKLY) but the color that arrived was not what I expected, I was looking for something more light pink for my daughter's room... The design is very nice but the color is too strong in my opinion 🙁 I will buy more samples to see if I find the color I am looking for, I would like to wallpaper and have everything ready before Christmas.
Thank you for your comment and we are glad to know that you received the samples quickly. We are sorry that the color did not meet your expectations, but we value your opinion. We are here to help you find the perfect option for your daughter's room. Please feel free to contact us if you need more assistance in choosing the ideal color. We hope your project turns out beautiful for Christmas!
Best regards,
The Deco&you team
The paper arrived damaged at one end, so when placed it looks imperfect and it is impossible to avoid it being noticeable, as it is wrinkled along its entire length.
We sincerely regret that your order arrived in unsatisfactory conditions. At Deco&you, we value the quality of our products and the well-being of our customers. We assure you that we take your feedback seriously and are here to resolve this situation. Please contact us directly so that we can offer you a satisfactory solution. We appreciate your understanding and hope to improve your experience.
Sincerely,
The Deco&you team
We feel deceived by the return policy. In no case did we interpret that the wallpaper could not be returned. Since the warning only informs you about the paper's dyeing issue, not because it cannot be returned... poor information on the website. We would never have bought a paper that could not be returned. Thank you.
We sincerely appreciate your feedback and regret that you had an unsatisfactory experience with our return policy. Your opinion is very valuable to us and we will take it into account to improve the clarity of the information on our website. We strive to offer quality products and a service that meets our customers' expectations. If you would like to discuss your situation further, please do not hesitate to contact us directly.
Thank you for your understanding.
Sincerely,
The Deco&you team