★★★★★
based on 695 reviews published
Latest neutral customer reviews
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Thank you for sharing your opinion about Deco&you. We appreciate your feedback and we will continue to improve our service to better meet your expectations. Please feel free to share your suggestions.
The sample shipping takes a long time. Customer service is very good, but the waiting times for samples are long.
Thank you for your comment and for valuing our customer service. We regret that the sample shipping time did not meet your expectations. We are working to improve this aspect and offer a more agile service. We appreciate your understanding and hope to provide you with a better experience in the future.
Sincerely,
The Deco&you team
They take a long time to send samples.
We sincerely appreciate your comment and regret that the delivery of the samples took longer than expected. We strive to improve our shipping times and your opinion is very valuable to us. We hope to offer you a better experience in the future. Please feel free to contact us if you have any other concerns.
I requested a sample and received it very quickly but then when I went to place the order, it turns out that the paper was discontinued and I found out because I called the store beforehand, otherwise I would have placed the order and then been surprised. I lost the three euros for the sample for nothing. They should check stock before sending samples.
In this case, it was a specific misunderstanding, as the paper was discontinued just after the sample was sent.
We want to remind you that the amount of the sample can be deducted from your next order, so you have not lost it. We are sorry that this information did not reach you clearly at the time.
We appreciate you notifying us by phone and we take note of your comment to improve our processes and better check stock before sending any samples.
Thank you for your understanding and for helping us continue to improve.
The color of the real fabric was quite lighter than in the photo.
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Improve the speed of shipping. Long deadlines.
Hello! I bought a sample of paper on April 6 and it took more than 3 months to deliver!!! On July 9 they notified me of its delivery. I doubt anyone could be happy with this service.
The sample order arrived in 6 weeks.
The delivery time of 25-30 days is very long, and some drawing samples come with the pattern cut off and not visible.
I requested a sample of wallpaper in vinyl finish, and it arrived in normal finish
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The wallpaper is very good but the shipping is not, they left it at a pickup point and did not notify me, and then the person attending at the pickup point was very rude, as they did not tell me at Decoandyou which transport company it was, they said that without that information they did not know which was my order. A bit surreal
The issue of returns is not made too easy and it's a shame..
The two rolls have the same paint defect. It seems they trade in defective branded products.
Shipping was delayed for a long time. Although they communicated this to me after I made the purchase (very attentive service), I expected some kind of compensation for the delay. The paper is very beautiful and there is a lot of variety to choose from the best brands on the market.
The wallpaper is very nice, the delivery of the product was delayed several days (more than 10 days) everything else is ok
The sample does not come protected and therefore arrives quite wrinkled, and the piece of the drawing part of the paper they sent me is not the most suitable to give you an idea of how it would look.
The order tracking was not updated and there was no indication anywhere about the estimated time it would take for the order. In my case, I had to call twice to check if the order was placed and its expected arrival.
The order took a long time to arrive, despite the fact that they charged for it.
In the samples I requested, the quality does not seem good to me, it is not what I expected. Poor quality/price