Reviews Doctibike

9.6/10
★★★★★
based on 1058 reviews published

Latest customer reviews

5 /5
★★★★★

Nothing to say, very good performance I recommend

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Cecile H.
purchased on 18/05/2026
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5 /5
★★★★★

Package arrived quickly

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Nina P.
purchased on 11/06/2026
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4 /5
★★★★☆

Good service although a bit expensive

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Etienne M.
purchased on 25/05/2026
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5 /5
★★★★★

Quick and careful processing of my request. Serious company. I highly recommend.

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Thierry J.
purchased on 12/05/2026
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5 /5
★★★★★

Precise organization, received my product on time. Everything is impeccable!

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Françoise M.
purchased on 11/06/2026
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5 /5
★★★★★

Perfect, fast shipping, very well packaged, fits very well on my Kanamura E-Eflex20 bike.

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Jacky R.
purchased on 11/06/2026
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5 /5
★★★★★

I called for a battery, the very charming lady clearly indicated that I had to go to the store, which I did, and I was super happy that the young man did everything to find my battery, in addition to being very accommodating and very friendly! Very good place!!

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Gerard C.
purchased on 09/06/2026
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5 /5
★★★★★

Everything went well except for a hiccup at the start of the shipment. The situation was resolved very quickly with a simple phone call.

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Solange C.
purchased on 05/06/2026
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5 /5
★★★★★

Fast and available

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Sonia S.
purchased on 08/06/2026
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5 /5
★★★★★

Products conforming to the order. Top in-store pickup

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Francois D.
purchased on 27/05/2026
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4 /5
★★★★☆

Battery received well

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Francois C.
purchased on 10/06/2026
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5 /5
★★★★★

Very good advice, happy with my purchase

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Johnny B.
purchased on 08/06/2026
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5 /5
★★★★★

Very good

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Corinne B.
purchased on 08/06/2026
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5 /5
★★★★★

Reactivity, listening, reliability

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Bernard G.
purchased on 08/06/2026
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1 /5
★☆☆☆☆

After giving 84€ and waiting almost 2 months to be told that they could do nothing while my battery is new! I am sure they didn't open it because I didn't buy it from them! Company to avoid

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Dominique H.
purchased on 02/04/2026
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Answer from Doctibike
Hello,

Thank you for your feedback.

After checking the exchanges with our Customer Service, we are not really able to understand your dissatisfaction.

The diagnosis of your battery was indeed carried out on April 7th in our workshop. The diagnostic report was communicated to you by email on April 8th, which is one day later AND with a reconditioning proposal, deducting the diagnostic fees already incurred.

We work on all types of batteries, whether purchased from us or not, it doesn't really matter, our goal being to give a second life to your equipment, regardless of its origin.

For your information, "opening" a battery is not mandatory, we are equipped with specialized test benches that allow us to perform cell balancing checks and BMS viability tests.

We completely understand your refusal to proceed, given the budget that this represents, but this does not justify disparaging the quality of the work done by our technical team.

Under normal circumstances, this type of comment would be flagged by the moderation team of the SAG platform. However, it is preferable to remind some slanderous comments like yours to order.

It would have been preferable to express your dissatisfaction in person during your visit to us, rather than writing these nonsense.

Best regards.
5 /5
★★★★★

Hello, frankly I can say that from the order to the delivery everything was as expected. Well done and thank you.

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Patrice B.
purchased on 05/06/2026
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5 /5
★★★★★

Ordered 2 reconditioned Bosch powerpack batteries. As for the order and delivery, nothing to say, it was efficient and very fast delivery, 2 days. So 5/5 for the purchase and delivery. I will travel over 1000 km between Spain and Portugal, I will give you feedback on these two batteries which will be additional batteries for me.

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Marc T.
purchased on 07/06/2026
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5 /5
★★★★★

Order received quickly

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Jeremie M.
purchased on 06/06/2026
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5 /5
★★★★★

Order processed quickly and refund for return made without delay

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Jean Francois B.
purchased on 05/06/2026
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5 /5
★★★★★

Well received, very fast shipping, really satisfying. Thank you

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Mohamed B.
purchased on 06/06/2026
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5 /5
★★★★★

Battery meets my expectations and also very fast delivery. Thank you

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Catherine B.
purchased on 06/06/2026
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5 /5
★★★★★

Very good

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Marc G.
purchased on 06/06/2026
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5 /5
★★★★★

For the moment, the ordered product meets my expectations; in the long term, it would be interesting to conduct the same survey. For now, I am satisfied with my purchase. No particular observations to express. Best regards.

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Didier F.
purchased on 05/06/2026
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5 /5
★★★★★

Speed of service and good telephone reception from customer service

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Laurence F.
purchased on 08/06/2026
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5 /5
★★★★★

Perfect!

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Valérie D.
purchased on 05/06/2026
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5 /5
★★★★★

Fast delivery and in line with my expectations

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Pierre M.
purchased on 02/06/2026
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5 /5
★★★★★

I searched for this charger for my Nakamura Crossover 2025 electric bike on the internet and I only found it on the Doctobike website. It was out of stock, so I had to wait 12 weeks. Finally, after about 8 weeks of waiting, I received it and everything seems to work properly. Let's see how long it lasts. So I recommend this site. Thank you.

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Edgar B.
purchased on 08/04/2026
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5 /5
★★★★★

Super happy with the result of my battery refurbishment Thank you, I highly recommend it and also very good welcome

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Marie Jose R.
purchased on 22/05/2026
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5 /5
★★★★★

Nothing to say, everything was perfect, an extraordinary delivery time. I highly recommend.

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Eric B.
purchased on 04/06/2026
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5 /5
★★★★★

Product meets my expectations Fast delivery

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Bruno R.
purchased on 04/06/2026
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5 /5
★★★★★

All good, excellent product, fast shipping, good communication. Five stars.

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Gaetano G.
purchased on 04/06/2026
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5 /5
★★★★★

Handled well and on time

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Arthur J.
purchased on 26/05/2026
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5 /5
★★★★★

Super fast, the piece is perfect. Thank you

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Alain C.
purchased on 26/05/2026
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5 /5
★★★★★

Fast shipping

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Martine O.
purchased on 02/06/2026
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5 /5
★★★★★

Very good

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Le Velociste B.
purchased on 02/06/2026
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5 /5
★★★★★

Fast delivery...

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Marc D.
purchased on 03/06/2026
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5 /5
★★★★★

I recommend The team is very accessible and available

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Société L.
purchased on 19/05/2026
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5 /5
★★★★★

Serious and professional seller. Fast shipping.

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Daniele B.
purchased on 03/06/2026
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5 /5
★★★★★

Excellent customer care. They answered all my questions. I purchased a Shimano elops battery. I received it in 4 days, after a weekend in Spain. The battery was new and working perfectly. They solved my issue. Thanks.

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Jose Luis G.
purchased on 03/06/2026
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5 /5
★★★★★

Delivery in 24h, exceptional! I haven't been able to test the battery yet. The battery usage date was not completed.

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Patrice L.
purchased on 03/06/2026
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