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C
Rating: 4 out of 5
Fast delivery, careful package
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 456 published reviews
Summary of reviews
Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.
Reviews 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
refurbished battery purchased, satisfactory operation. Shipping is free but it is necessarily a cost, it would be normal to have a discount when picking up the battery at the store, moreover it is virtuous for the planet especially when coming by bike
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C
Rating: 4 out of 5
Product as described. DPD delivery to be reviewed.
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A
Rating: 4 out of 5
Ordered Bosch Power Pack 400. All OK!!!
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B
Rating: 4 out of 5
I found it a bit long for the rest fine company
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S
Rating: 4 out of 5
Delayed order due to stock shortage, the invoice should not be paid before the expected delivery. But everything went well, serious site.
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F
Rating: 4 out of 5
Satisfied with the delivery, the battery fits my bike well, however a small downside. Why is the brand of my battery not the same as on the invoice? And the charger too
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C
Rating: 4 out of 5
Hello, I received the package without any problem, well packaged and it is in accordance with what I was looking for.
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A
Rating: 3 out of 5
The new battery does not have more autonomy than my old one from 5 years ago, which had already lost 30% of its capacity when it was new.
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W
Rating: 4 out of 5
Great battery, fast delivery, unfortunately very poor tracking of the delivery
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D
Rating: 4 out of 5
Ordered a battery charger for electric bike, received in 3 days, very quickly but it was not the model ordered. Following a message to customer service, I was confirmed that it was compatible with what I had ordered, I would have appreciated being informed of this difference.
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J
Rating: 4 out of 5
Package sent and received very quickly, very careful packaging. The problem is that it is not specified that an extension is needed for the battery to fit in its housing, and that it is not available on your site. I had to buy it elsewhere, and it is not perfectly compatible (I admit that this is a permanent problem, these compatibilities :-(
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F
Rating: 4 out of 5
Fast shipping and good value for money, but I have only been using it for a short time. Let's see how it performs.
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F
Rating: 4 out of 5
This is not the right charger
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P
Rating: 4 out of 5
Perfect, good product, well received. One regret, it was impossible for me to have a technician on the phone before the purchase to know what the different alternatives were.
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L
Rating: 4 out of 5
Doctibike is a very serious company, I received my order quickly.
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C
Rating: 4 out of 5
Everything went well. The battery received was the model I ordered. The delivery went well too.
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J
Rating: 4 out of 5
Product conforms and is compatible as advertised. Delay in delivery but usual with the DPD carrier I would say as usual
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X
Rating: 3 out of 5
The advice for choosing the reference of my new battery was impeccable. However, this one lost a lot of power and charge after a small twenty kilometers, which was the case with my old battery and the reason for this purchase of over 200 euros... So I find myself with 2 batteries that do not hold the charge well.
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Response from Doctibike
Hello,
Thank you for contacting our customer service for any warranty claims.
By email: [email protected]
Wishing you a pleasant day, I remain at your disposal.
Best regards.
Thank you for contacting our customer service for any warranty claims.
By email: [email protected]
Wishing you a pleasant day, I remain at your disposal.
Best regards.
A
Rating: 4 out of 5
This time I managed to put the battery on my bike and take it off unlike the last one received and returned
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M
Rating: 4 out of 5
Well received
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R
Rating: 4 out of 5
Nothing to report: I ordered and the product arrived
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E
Rating: 4 out of 5
good service although a bit expensive
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F
Rating: 4 out of 5
Battery received well
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B
Rating: 3 out of 5
I haven't had luck so far, received battery with a noise of a screw inside, so returning it. I am waiting for the return now. Best regards
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C
Rating: 4 out of 5
Thank you
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J
Rating: 4 out of 5
Material compliant and received on time. Victim of a lack of seriousness from the carrier DPD who delivers wherever they want, to the place that suits them. Effective corrective action from Doctibike.
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P
Rating: 4 out of 5
Well received. Seems to work on my Nakamura E-cliff. Too bad it's not cheaper.
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J
Rating: 4 out of 5
Unbeatable price, super fast shipping. The only downside is the theoretical range (190 kms for my original battery) 177 for the one received
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L
Rating: 4 out of 5
This is not the right battery
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Y
Rating: 4 out of 5
Good guidance on the phone including with technical services The proposals by email are precise
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S
Rating: 4 out of 5
GOOD
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P
Rating: 4 out of 5
very sought-after professionals, who still manage to be attentive to their client
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F
Rating: 4 out of 5
Satisfied
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L
Rating: 4 out of 5
Surprised that it happened so quickly. We were told 8 to 10 days.
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D
Rating: 3 out of 5
Hello. Following my order and the shipment to the nearest delivery location you provided, the problems began. The Ribot café bar does not work with DPD. My package has therefore remained stored at DPD Gerzat. Several emails have been sent to me certifying that it would be delivered to 166, Léon Blum street, in a grocery store, which has never been done. I had problems with the delivery person who assured me several times that the delivery point had refused my package, or that it would be delivered the next day. Delivery by DPD is of very poor quality. I waited several days to retrieve my purchase and my bike. Being under repair, I was therefore forced to walk... Best regards.
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J
Rating: 4 out of 5
Very good reception of the product, contact with the company very good. The only issue is the lack of information to clip the battery onto the frame, you have to remove the lock cover, otherwise the battery does not clip on
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M
Rating: 4 out of 5
Advice, efficiency and speed! E-bike battery ordered and received in less than 5 days. Customer service available and responsive to my questions. Pleasantly satisfied with this brand that I recommend.
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M
Rating: 4 out of 5
Battery, not compatible. (defect) But very fast shipping, and good after-sales service.
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P
Rating: 3 out of 5
Refurbished battery ok DPD (Nice) falsely claimed to have attempted a home delivery to justify a drop-off at a relay. AVOID DPD!
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