Customer reviews of Doctibike

Very good. The people are very nice on the phone. Very good contact thank you

Very happy to have been able to repair my battery rather than throw it away. However, a small alignment issue means that it now fits a bit difficultly into its base.

very good contact

initial deadline not respected, professional price discount too low,

Has gone quickly and correctly

reception without problem

It takes me a long time to come....

I received the fast order. You know how to do your job seriously, well done.

There were some problems but they were neatly resolved.

I have received the charger. It works well and is quiet. The one before (October 2023) did not last and was noisy (refurbished I believe).

Perfect product and shipping

I give it 4, I could have given it 3, because there were quite a few issues. At first, I received 2 different opinions (one saying to have it repaired and the other that it wasn't worth it, whereas it is definitely worth it if you buy a battery afterwards since the diagnostic fee is deducted). Then the diagnosis of my battery came back with no other comment than faulty circuit. Then I wanted to order a battery but had to follow up, and the battery was not at the right price because there was ultimately a 20 EUR offer to buy back the old one. Finally, I received my new battery without a charger, and Doctibike also did not send back my old charger. This was done quickly after following up. In short, it seemed to me that there was good will but not enough professionalism.

DELIVERY EXPECTED IN 2 TO 5 DAYS NOT RESPECTED

Serious, reliable, timely delivery and packaging suitable for the ordered item. Congratulations. (first purchase)

Hello, the order took way too long. I hope the next one will be faster, have a nice day

WITHOUT

Too bad, no extra power supply cable in stock. Fortunately, my girlfriend's e-bike charger fits it. Discharges very quickly, just 25km of autonomy.

Nothing to report for now

order received quickly

Thank you very much - the charger change was perfect because the one there works well without any issues. Thanks to your patience, the replacement process was very satisfactory

Hello, yes I am happy to have bought a battery from you and to get my e-bike working again, but I am a bit disappointed that I can't cover as many kilometers in one go; with the old battery, I could do a hundred kilometers. Thank you anyway.

The battery indicators do not light up during charging and resetting by long pressing the battery button does not work

No information on battery connector. 2 models exist, obviously I ended up with the wrong one forcing me to buy a charger again. Otherwise, customer service responsiveness: good

After it was not clear whether the product was used or not, Doctibike made great efforts to dispel all doubts and also offered a return. The display case was stained, but the display was better than my old one, so I kept it.

I simply regret that the battery is refurbished in China !!

For the moment I am happy with my order. However, it was only after ordering the battery that you indicated to me that you do not take back the old one, even though you already had all the specifications. Knowing this, I might not have ordered.

Battery received very quickly and perfectly replaces the old one. I was missing the charger, and the very professional after-sales service offered me a convenient solution. I can't wait to get everything back in working order.

The purchase, packaging, and customer service contact are good. Quick and efficient. My console did not withstand the battery change; after the change, everything works very well, the battery is powerful.

The company is functioning well, the ordered product was not perfect but this company is quite responsive. Do not hesitate to contact them in case of a problem,

Very responsive following my request.

Request a return of the battery on my bike, 3 pins are necessary to operate the battery, but only 2 pins are there. Thank you for providing me with the procedure.

Responsive site and delivery time kept

Excellent

Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.

Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.

I received my engine, but I am not at all happy with the purchasing process on the site. Indeed, when I visit the site and find the model, a price appears to me. But as soon as I confirm my purchase, a different, higher price is then offered to me, and then as soon as I finish the transaction before paying, the price increases again without any explanation. Moreover, I sent a message to Pierre Hallard, customer service: "It's a bit strange because you tell me that I see the tax-excluded price, which is actually displayed including tax! By the way, now it is no longer at €832.50 but at €869.96. I don't really understand, but it does seem a bit like false advertising, doesn't it?" And he replied to me: Hello, Honestly, I couldn't tell you. From my side, the price of this engine has not changed for over 3 months; it is displayed at €999 including tax on our site. Wishing you a pleasant day, I remain at your disposal." So in summary, I went from €832 to €1007.33.

?

Fast delivery but very, very long for the refund (15 days)

All good, thank you

Package received quickly, but it doesn't fit. I'm waiting for an adapter for the cable and I would like to know how that is currently going.