★★★★★
based on 493 reviews published
Latest customer reviews
Fast delivery but very, very long for the refund (15 days)
Very happy with my purchase, very good battery life
Good advice, good listening, and efficiency, thank you.
Received quickly, interesting price
Package arrived well. The battery matches my bike, autonomy is consistent with the original one. Thanks.
Compliant and fast delivery
Order conforms to what I requested
👍
Very good.
Clear explanations about the products, ease of finding the right replacement battery references, very fast and careful shipping.
Perfect. Fast shipping and very well protected package. Thanks to the team.
All good, thank you
Very good service
I received the battery as expected and on time. It works very well. Huge thanks to Doris for her very responsive and pleasant follow-up.
Customer service is attentive and very responsive, don't hesitate to call for reassurance. Fast shipping.
Doctibike were a pleasure to deal with and the battery I received is working much better than the original one that came with the bike. Very pleased with the service from start to finish.
I am not satisfied because the product does not match what I wanted.
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
Impeccable
Very satisfied with my order, it was perfect. I would recommend it to friends.
Thank you for your efficiency
Good overall performance
Everything was perfect!
This new battery is life-changing for me! It works very well. I waited a long time for it, but it was worth it. I hope that in 3/4 years when I need another one, you will be able to provide me with it or refurbish this one. Best regards.
Good product as described
Good site to buy batteries and chargers.
Very professional product, completely compliant, fast delivery, company to recommend, and very interesting price. See you soon if necessary.
High-performance battery that delivers the expected service. My e-bike has regained its original performance.
Impeccable
Great. Very fast delivery and it's the only place where I found the right charger with the suitable plug.
You answered all my questions clearly, you were able to guide and explain everything with great responsiveness, thank you.
Despite the stock shortage, the delivery was quick.
Very very good!
Order, super fast delivery. Very satisfied
A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
Super fast delivery, even abroad, quality equipment at very reasonable prices.
Package received quickly, but it doesn't fit. I'm waiting for an adapter for the cable and I would like to know how that is currently going.
After several exchanges, you confirmed that you were able to install the part on your bike, but it was not the cause of the issue as your bike continues to malfunction.
We are still in discussions with the supplier to try to find a solution to the bike problem.
We hope to find a favorable outcome and assist you in getting your bike back in working order.
The Doctibike team
Top service. I am very satisfied.
Package received well packed. Doktibike is great, friendly welcome, good advice, responsiveness. Quality service to recommend. And battery suitable for my bike, which is quite old. Thanks to the team.
Top
Unfortunately, I bought a non-compliant S1 charger battery twice, despite the photos I did not receive the correct one, but the after-sales service is bravely searching, waiting to have the real one.