/10
★★★★★
based on 237 reviews published
★★★★★
based on 237 reviews published
Latest customer reviews
5
/5
★★★★★
Perfect. Battery charger is compliant and compatible with my battery. Great delivery time.
Marc G.
purchased on 06/05/2025
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5
/5
★★★★★
All good! thank you
Michael M.
purchased on 02/05/2025
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5
/5
★★★★★
Very satisfied with the product and the speed of delivery
André G.
purchased on 04/05/2025
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5
/5
★★★★★
Quickly delivered and works very well
Marie L.
purchased on 04/05/2025
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5
/5
★★★★★
Very good! The part is compatible with the request for the necessary elements considering the compatibility with my cycle. Sends documents and responses very quickly. Record delivery speed. I am very satisfied. I encourage my friends and family to follow you. Keep it up.
Bruno D.
purchased on 02/05/2025
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5
/5
★★★★★
Following this battery purchase and a pin compatibility issue, customer service made a free exchange for me. Shortly after, a competitor responded to an old inquiry and, to my great surprise, offered me the same product for 235 Euros less! After contacting Doctibike and discussing the issue encountered, they agreed to refund me the difference. A rare commercial gesture. I recommend this site.
Luc T.
purchased on 05/03/2025
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Answer from Doctibike
Mr. Tosolini,
Thank you very much for your comment and your maximum rating.
It is important for us to remain attentive and to respond appropriately when a situation calls for it.
We are delighted to read your satisfaction.
Thank you again for your trust and your recommendation!
The Doctibike team
Thank you very much for your comment and your maximum rating.
It is important for us to remain attentive and to respond appropriately when a situation calls for it.
We are delighted to read your satisfaction.
Thank you again for your trust and your recommendation!
The Doctibike team
3
/5
★★★☆☆
Request a return of the battery on my bike, 3 pins are necessary to operate the battery, but only 2 pins are there. Thank you for providing me with the procedure.
Alain T.
purchased on 28/04/2025
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Answer from Doctibike
Hello Sir,
We are sorry to learn that the battery ordered is not compatible with your bike. Please accept our apologies for this inconvenience.
Our after-sales service will handle your return request as soon as possible to resolve this issue quickly. An advisor will contact you shortly to assist you with the procedures.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
We are sorry to learn that the battery ordered is not compatible with your bike. Please accept our apologies for this inconvenience.
Our after-sales service will handle your return request as soon as possible to resolve this issue quickly. An advisor will contact you shortly to assist you with the procedures.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
5
/5
★★★★★
Very good
Eric P.
purchased on 29/04/2025
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5
/5
★★★★★
Very good nothing to say
Societe L.
purchased on 25/04/2025
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5
/5
★★★★★
Very good
Christian L.
purchased on 30/03/2025
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5
/5
★★★★★
The product arrived in perfect condition and within the estimated time, which left me with a good impression of the seller.
José Manuel G.
purchased on 29/04/2025
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5
/5
★★★★★
Super product contact received on time and in accordance with the order
Christian L.
purchased on 15/04/2025
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Answer from Doctibike
Mr. Lecointre,
Thank you very much for your comment and your 5-star rating.
We are truly delighted to read your satisfaction and to have met your expectations!
It was also a real pleasure for us to have been able to communicate with you in such a cordial and respectful manner.
Please do not hesitate to reach out to us if needed; we remain at your disposal for any future requests.
The Doctibike team
Thank you very much for your comment and your 5-star rating.
We are truly delighted to read your satisfaction and to have met your expectations!
It was also a real pleasure for us to have been able to communicate with you in such a cordial and respectful manner.
Please do not hesitate to reach out to us if needed; we remain at your disposal for any future requests.
The Doctibike team
5
/5
★★★★★
Ultra fast delivery (48h) Small issues with DPD regarding code transmission via SMS (wrong number) had to pick up the package at a partner location (very close)
Jean-luc F.
purchased on 29/04/2025
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Answer from Doctibike
Mr. Fressigne,
Thank you very much for your maximum rating.
We are sorry to hear that the transport did not go as planned; it does happen that these unforeseen events occur, but they are indeed independent of our will.
The main thing for us is that you were able to retrieve your package and that everything is working as expected.
Please do not hesitate to contact us if you encounter any problems; we are at your disposal.
The Doctibike team
Thank you very much for your maximum rating.
We are sorry to hear that the transport did not go as planned; it does happen that these unforeseen events occur, but they are indeed independent of our will.
The main thing for us is that you were able to retrieve your package and that everything is working as expected.
Please do not hesitate to contact us if you encounter any problems; we are at your disposal.
The Doctibike team
5
/5
★★★★★
Beautiful, efficient, serious, competent company, bravo! It's nice to see such a company!
Françoise C.
purchased on 29/04/2025
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5
/5
★★★★★
Fast. Good follow-up
Marc G.
purchased on 15/04/2025
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5
/5
★★★★★
Everything absolutely perfect, first-class customer service and very responsive, well done!
Alain G.
purchased on 14/03/2025
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5
/5
★★★★★
Product completely meets my expectations. Works perfectly, thank you.
Robert F.
purchased on 25/04/2025
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5
/5
★★★★★
Fast and efficient as usual
Alain O.
purchased on 25/04/2025
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5
/5
★★★★★
Excellent
Rosario P.
purchased on 29/03/2025
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5
/5
★★★★★
Good advice and a replacement of my dead battery with a new equivalent one.
Jocelyn D.
purchased on 10/12/2024
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5
/5
★★★★★
Perfect, I highly recommend it
Bruno B.
purchased on 23/04/2025
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5
/5
★★★★★
Super
Sandrine L.
purchased on 23/04/2025
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5
/5
★★★★★
I have received my battery for my electric bike, now I am with you for the implementation for the return of my old battery
Patrick W.
purchased on 23/04/2025
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5
/5
★★★★★
New quality battery that fits perfectly on my bike. Well-protected shipping and received on the agreed date.
Catherine V.
purchased on 22/04/2025
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5
/5
★★★★★
The delivery has been made, unfortunately the reference of the ordered battery is not the correct one.
Jean-françois D.
purchased on 19/04/2025
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5
/5
★★★★★
Phone reception, advice, responsiveness, ordering, delivery, nothing to complain about. I recommend.
Eliane R.
purchased on 22/04/2025
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1
/5
★☆☆☆☆
The received item does not match at all the one ordered... I hope the exchange will work and that it will end perfectly.
Gwennaëlle A.
purchased on 22/04/2025
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Answer from Doctibike
Hello Maame,
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
5
/5
★★★★★
Advice, responsiveness, website, prices, choices - everything is perfect, I highly recommend.
Claude B.
purchased on 10/04/2025
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5
/5
★★★★★
The product meets our expectations exactly
Bernard D.
purchased on 17/04/2025
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5
/5
★★★★★
Good price and responsive.
Florent C.
purchased on 18/04/2025
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