English
★★★★★
based on 1089 reviews published
Latest customer reviews
Excellent experience at all stages
Fast delivery. Perfect quality.
The delivery time was quite long, but the battery fits and works perfectly! The advice was great too! Thank you very much!
Super contact, very friendly, very well informed and top delivery. I recommend
Perfect
Everything went well. Deadlines respected
Super effective. Thank you.
Very happy with the order.
No problem
Hello, the delivery does not match the order. See my email sent today to [email protected] Thank you for your response
We would like to once again extend our sincerest apologies for sending you the wrong reference.
Your report has been valuable to us: it allowed us to identify and correct a referencing error on our website.
Remaining at your complete disposal,
Best regards,
Everything is correct....
Everything is fine as described
The battery completely meets our expectations. Very well packaged battery. Very very fast delivery in 2 days.
Material compliant and received on time. Victim of a lack of seriousness from the carrier DPD who delivers wherever they want, to the place that suits them. Effective corrective action from Doctibike.
Clear site and fast delivery
Perfect battery, fast shipping, I would lower the free shipping threshold to 330€.
Impeccable, nothing to say, responsible and attentive is available. Order received quickly and functional material all good.
Nothing to say: everything is in accordance with expectations. Thank you
Quick response from the technician for the choice of the compatible battery for my bike and efficient processing of the order. Thank you to the whole team. David
A small annoying point about my battery. It does not fit perfectly in its place. Too bad
Thank you for taking the time to share your feedback, even though we regret to learn that you are experiencing this adjustment issue.
Upon verification, this is indeed an isolated manufacturing defect in this series and not a compatibility error with your bike. Rest assured: our after-sales service (SAV) is already in direct contact with the manufacturer to follow up on your case and provide you with a solution quickly.
An important reminder:
This platform is a rating space intended to share your overall experience. It does not allow us to effectively handle technical complaints. For any after-sales service requests, case follow-ups, or technical issues, please contact our team directly by email at the following address: [email protected].
We are doing everything we can to resolve this situation as quickly as possible and thank you for your patience.
The Doctibike team.
Great site, fast and with convenient prices and products consistent with the descriptions.
Everything went well. Good battery with capacity. Thank you again
Very happy and satisfied to have ordered from Doctibike. For my search, they were really the best on the market! Honestly, thank you
On-time delivery. Product ok
Respected deadlines and compliant order
Product shipped on time as promised. I was looking for this battery on other sites but never found it, often I was told it no longer existed. Thanks to Doctibike, I managed to find it. Pure happiness. Product similar to the original. Thank you Doctibike. I recommend.
Great service, fast.
Nickel battery. Everything was perfect despite a small delivery delay due to a stock shortage. Recommended site. THANK YOU!!!
Ras
I typed the reference of my Joycube charger on Google, a Doctibike page appeared with a replacement charger, I ordered it, I received a charger from another brand while the order confirmation says Joycube.. it doesn't work, I contact customer service who tells me that I made a mistake with the voltage for my battery, while I ordered the selection according to my search on Google... they don't have the right charger for me and refuse to take back the one I ordered because I exceeded the return period by 9 days.
Thank you for taking the time to share your experience.
We completely understand your situation regarding the charger reference. The products we offer are particularly technical and specific. Unfortunately, search engines like Google are not always able to filter these technical details with absolute precision, which can sometimes lead to misdirection to our site.
As we have indicated in our recent exchanges, we always advise, in case of doubt, to contact our customer service beforehand. Our experts are very familiar with our catalog and will be able to guide you immediately to the correct reference.
We would like to remind you that, in accordance with the legislation, the legal withdrawal period is 14 days (and not one month in your case).
Wishing you a pleasant day, I remain at your disposal.
Best regards.
Very good
Impeccable service. Thoughtful advice, fast and compliant delivery! I can ride my bike again for my greatest pleasure. Thank you
I received my order very quickly it was perfect
PERFECT
I ordered a Bosch battery frame for my mountain bike. The phone exchanges were cordial and the shipping was quick and careful. Upon receiving the battery, it was manufactured on 02/26/2023. That's more than 3 years before its delivery... the seller tells me that it doesn't matter, but if I want a refund, I have to return it at my expense... I feel like I'm emptying the stocks at a good price. Too bad.
Thank you very much for your warm feedback regarding the responsiveness and quality of our customer service! We are delighted to have been able to assist you.
To definitively dispel any doubts regarding your battery, we want to reassure you: your product is completely new and was indeed manufactured in 2026.
As we mentioned during our exchanges, the display on the battery uses an
Product conforms to the order, immediate delivery, the ordered battery was really in stock, very interesting price, it definitely deserves the 5 stars
Serious company, immediate delivery, ordered the same day and delivered the next day at a pickup point. It couldn't be better. The product is in accordance with the order and the description on the Doctibike site. I recommend.
Contact is really very easy whether by email or by phone (which is rare these days). Well done! On the order and delivery side: five-star quality service.
Perfect
Perfect. Very fast shipping and competitive prices.