/10
★★★★★
based on 321 reviews published
★★★★★
based on 321 reviews published
Latest positive customer reviews
5
/5
★★★★★
Excellent services, speed and efficiency for this company.
Jean Yves C.
purchased on 07/04/2025
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5
/5
★★★★★
Product as described, delivery was perfect
Auguste K.
purchased on 15/04/2025
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5
/5
★★★★★
VERY WELL SINCERELY
Guillaume H.
purchased on 14/04/2025
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5
/5
★★★★★
Perfect!
Anne-karen G.
purchased on 02/04/2025
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4
/5
★★★★☆
Excellent
Antonio L.
purchased on 25/02/2025
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5
/5
★★★★★
Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.
Benjamin S.
purchased on 20/02/2025
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Answer from Doctibike
Mr. Schmitt, Thank you for taking the time to modify your review and share your experience in such detail. We fully understand your initial frustration and regret that the situation may have caused confusion. The purpose of our diagnosis was precisely to shed light on the condition of your battery and to confirm (or not) the hypothesis of a defective BMS. Unfortunately, as mentioned during our exchanges, a replacement was not feasible in this specific case. We are nonetheless very happy that our customer service was able to provide you with the listening, clarity, and explanations you were expecting. Your recognition and your 5 stars sincerely touch us, especially as they highlight the importance of constructive dialogue. The Doctibike team
5
/5
★★★★★
Order received quickly
Pascal H.
purchased on 13/04/2025
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5
/5
★★★★★
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!
Scharff N.
purchased on 27/03/2025
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5
/5
★★★★★
Nothing to report, perfect delivery
Jean-paul D.
purchased on 11/04/2025
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5
/5
★★★★★
Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.
Dominique C.
purchased on 29/03/2025
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5
/5
★★★★★
Satisfactory
Florent F.
purchased on 09/03/2025
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5
/5
★★★★★
All quick and efficient with a welcome discount applied after the order. Perfect.
Jerome D.
purchased on 12/04/2025
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5
/5
★★★★★
The order was received quickly and matched exactly what was ordered.
Laurent Xavier G.
purchased on 11/04/2025
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5
/5
★★★★★
An initial misunderstanding was ultimately perfectly handled by Doctibike, thank you.
Daniel M.
purchased on 25/02/2025
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5
/5
★★★★★
I received my battery quickly, but it was not suitable, and the company contacted me for a return and a refund. Thank you.
Brigitte G.
purchased on 21/02/2025
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4
/5
★★★★☆
Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.
Patrick F.
purchased on 03/10/2024
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4
/5
★★★★☆
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
Patrick H.
purchased on 17/03/2025
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5
/5
★★★★★
Very satisfied Good value for money Delivery time respected
Jean-françois D.
purchased on 04/04/2025
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5
/5
★★★★★
Very efficient and very fast, very good material
Bertrand D.
purchased on 04/04/2025
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5
/5
★★★★★
Very good with Léon. Very responsive and attentive
Alain R.
purchased on 26/03/2025
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5
/5
★★★★★
Thank you for the professionalism of the seller
Serge L.
purchased on 11/04/2025
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5
/5
★★★★★
Hello Very satisfied with your services Best regards Éric Ritter
Eric R.
purchased on 31/03/2025
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5
/5
★★★★★
Quick and efficient
Jlouis G.
purchased on 08/04/2025
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5
/5
★★★★★
Perfect service.
Olivier P.
purchased on 07/04/2025
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5
/5
★★★★★
Very professional
Nicolas P.
purchased on 04/04/2025
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5
/5
★★★★★
Perfect, responsive, fast
Florence B.
purchased on 04/04/2025
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5
/5
★★★★★
Very good support, responsive
Frederic Z.
purchased on 18/03/2025
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Answer from Doctibike
Mr. Zanetta,
5
/5
★★★★★
I have already given an opinion!
Gilles Z.
purchased on 03/04/2025
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Answer from Doctibike
Hello Gilles,
5
/5
★★★★★
The battery of my Trek stopped working, and here I found a very competitive price, and the shipping was super fast. Very good shopping experience and highly recommended.
Daniel P.
purchased on 13/03/2025
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5
/5
★★★★★
Good welcome, quick delivery. Very satisfied
Société G.
purchased on 28/03/2025
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Answer from Doctibike
Hello,