/10
★★★★★
based on 331 reviews published
★★★★★
based on 331 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, I received a damaged bottle with traces of mold on the label and on the cork. I took photos.
Romain C.
purchased on 30/04/2025
Translated review
Answer from Épicerie de la Tour d’Argent
Dear Sir,
We thank you for your feedback and are sorry to learn that you received a product in poor condition. Your satisfaction is our priority. Could you please contact us directly via our customer service? We wish to resolve this issue quickly and provide you with an adequate solution.
Best regards,
The team of the Grocery of the Tower of Silver
We thank you for your feedback and are sorry to learn that you received a product in poor condition. Your satisfaction is our priority. Could you please contact us directly via our customer service? We wish to resolve this issue quickly and provide you with an adequate solution.
Best regards,
The team of the Grocery of the Tower of Silver
1
/5
★☆☆☆☆
The Saint Estephe was corked .. we couldn't drink it. Too bad
Amelie B.
purchased on 23/12/2024
Translated review
Answer from Épicerie de la Tour d’Argent
Hello dear Madam, thank you for taking the time to share your experience with us. We are sincerely sorry that you encountered a problem with our bottle of Saint-Estèphe. We will immediately check this issue and ensure that it does not happen again in the future, of course, we are at your disposal to replace the bottle. We hope you will give us the opportunity to offer you a better experience during your next visit.
1
/5
★☆☆☆☆
The person (a man) at the store was very unpleasant. I did not receive any SMS confirming that my order was available in the store.
Marius M.
purchased on 22/09/2023
Translated review
Answer from Épicerie de la Tour d’Argent
Dear Sir,
We are sorry that you did not find the service up to your expectations during your visit to the store. Please know that customer satisfaction is at the heart of our concerns.
Moreover, it is important to note that we do not send SMS upon the arrival of an order in the store, you are notified by email to the address of your order.
Have a very good day
The grocery store of the Silver Tower
We are sorry that you did not find the service up to your expectations during your visit to the store. Please know that customer satisfaction is at the heart of our concerns.
Moreover, it is important to note that we do not send SMS upon the arrival of an order in the store, you are notified by email to the address of your order.
Have a very good day
The grocery store of the Silver Tower