★★★★★
based on 331 reviews published
Latest neutral customer reviews
Colissimo did not meet its service expectations but the Tour d'Argent was perfect.
Best regards,
The team at the Tour d'Argent Grocery.
I received my order, very well packaged and protected; it was bottles of wine. However, I did not receive an order confirmation or a response to the email I sent them inquiring whether it had been properly processed.
Thank you for taking the time to share your feedback. We are delighted to learn that your order arrived in perfect condition. We sincerely apologize for the lack of communication regarding the confirmation of your order. Your feedback is valuable and helps us improve our services. Rest assured that we are doing everything possible to provide an impeccable experience to our customers. Please do not hesitate to contact us for any questions, we are here to help.
Best regards,
The team at the Grocery Store of the Tour d'Argent
Very good foie gras as usual but it's not possible to wait a week to have it and then leave Paris, that's why it took a long detour to arrive in Barcelona?
The order arrived as expected but I was disappointed by the packaging because I didn't have a gift package (your blue boxes identified as the Tour d'Argent) and there was only one gift card and since it was for 2 people, it's a shame. As a result, the emblem of the Tour d'Argent did not stand out, which is a pity.
The delivery service is not professional and it's a shame because it impacts the overall appreciation of the service. Otherwise, perfect packaging and no other issues.
My husband had ordered products for me that I received in a nice box. This time, I bought products with 2 meals for my cousin's birthday and there was no box... That's a shame!
An error in the preparation of the order, which forced me to waste some time to return quickly. I have so far tasted the most modest of the four bottles purchased: a Marsannay 2011 in 37.5 cl., which turned out to be very good.
We are sorry that you encountered difficulties during your order. Please do not hesitate to contact our customer service at the following number: 01 40 46 71 24, we will be happy to answer all your questions.
Moreover, we are pleased to learn that you enjoyed your bottle of Marsannay 2011.
See you soon on our site or at the Little Grocery Store of the Silver Tower,
Best regards
Delivery too slow
Thank you for your order and your feedback on our fine grocery products. We take note of your comment regarding the delivery and we extend our apologies. We are doing everything possible to reduce delivery times.
See you soon in our grocery store,
The aged white bottles are not up to par. The Beaune 1er cru from Joseph Drouhin at 155 EUR was not good. The Chablis neither. The red bottles, however, are good for now. So my opinion is mixed. Regards
You chose a wine over twenty years old. It has aged peacefully in our cellars, however its quality is naturally variable.
Next time, do not hesitate to contact our customer service who will be happy to answer all your questions.
We are delighted that the red wine bottles have fully satisfied you and we hope to see you very soon on our site or at the Épicerie de la Tour d'Argent.
Best regards