9.5/10
★★★★★
based on 421 reviews published

Latest customer reviews

5 /5
★★★★★

Speed, efficiency.

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Jessica F.
purchased on 16/02/2025
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5 /5
★★★★★

Fast shipping. Perfect diving knife.

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Yann G.
purchased on 12/02/2025
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5 /5
★★★★★

Order received without any issues. Product tested today at sea and the wetsuit is just amazing, nothing to say! 👌🏾

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Abdoulaye S.
purchased on 29/01/2025
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5 /5
★★★★★

Very good product and delivered very quickly!

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Angel G.
purchased on 11/02/2025
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5 /5
★★★★★

Nothing to report, fast.

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Patrick B.
purchased on 10/01/2025
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1 /5
★☆☆☆☆

Null, bad customer service, no commercial skills, fraudulent site!!!! Scandalous!!

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Mehdi B.
purchased on 10/02/2025
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Answer from Epsealon Store
Hello Mr. Bouroumi,\n\nFirst of all, please accept our apologies for the delay in processing your complaint. We have just become aware of your very negative review posted on the Avis Garantis site, and we wanted to reach out to you personally.\n\nWe were very surprised by the tone and content of your comment, especially considering the follow-up on your order: it was placed on February 10 via a three-part payment and shipped immediately for delivery received on February 12. We found no anomalies regarding this matter.\n\nFurthermore, our customer service informs us that they have never been contacted by you, neither by email nor by any other channel, which makes your criticisms of our customer service particularly difficult for us to understand.\n\nWishing to establish direct contact with you, our sales director attempted to reach you by phone and left you a message on your voicemail. We remain at your disposal to discuss whenever it is possible for you.\n\nFinally, you refer to us as a “fraudulent site,” which we take very seriously. To reassure you, please know that Epsealonstore.com is a completely transparent site, with no dropshipping practices: we control our entire production chain in-house. Our products are designed, tested, and validated by recognized professionals in the underwater field. Our entire team is passionate about spearfishing and uses our equipment daily. Quality is at the heart of our commitment.\n\nYour satisfaction remains our priority, and we are sincerely open to understanding what may have generated such dissatisfaction on your part. Can you tell us more about your experience or the specific reasons for your dissatisfaction? This would allow us to handle your case with the attention it deserves and possibly provide a constructive response.\n\nWe thank you in advance for your feedback,\nand remain at your complete disposal.\n\nBest regards,\nThe Epsealon team.
5 /5
★★★★★

Very satisfied with the customer service and advice over the phone.

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Francois L.
purchased on 04/02/2025
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5 /5
★★★★★

Generally satisfied, disappointed by the quality of work on the bungee cords.

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Bertrand B.
purchased on 03/02/2025
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5 /5
★★★★★

Well received Nickel as expected

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Jean Marc T.
purchased on 25/01/2025
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1 /5
★☆☆☆☆

I have not been delivered!

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Tangi H.
purchased on 08/01/2025
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5 /5
★★★★★

As described. Comfortable to wear.

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David D.
purchased on 14/01/2025
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5 /5
★★★★★

Top as usual

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Francois F.
purchased on 13/01/2025
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5 /5
★★★★★

Fast shipping much appreciated.

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George T.
purchased on 11/12/2024
5 /5
★★★★★

Fast shipping and good material

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Aaron I.
purchased on 17/12/2024
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5 /5
★★★★★

Top-notch sales service, fast order processing.

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Jules J.
purchased on 14/12/2024
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4 /5
★★★★☆

Hopefully this combination will be stronger than the previous one, which only lasted ... one day.

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Patrick R.
purchased on 10/12/2024
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5 /5
★★★★★

My second time ordering from Epsealon store, everything went smoother than the first time and I love the things I bought.

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Klemen R.
purchased on 01/12/2024
1 /5
★☆☆☆☆

Order placed on a suit size connur (I have the epsilon shadow in size 4 which fits me well, so I took a 7mm of the same size and it is importable, neck and hood too tight.I will have to resize to hope, maybe, wear it. I understand this price drop, I've been taken in.

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Breton P.
purchased on 08/12/2024
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5 /5
★★★★★

Very happy with the way my order went, and very satisfied with the product.

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Kévin G.
purchased on 08/12/2024
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5 /5
★★★★★

Very satisfied with the care, support and advice I received

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Alison G.
purchased on 27/11/2024
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5 /5
★★★★★

Great!

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Marco F.
purchased on 29/11/2024
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5 /5
★★★★★

Good products. And super fast shipping even over 7000 km away. Very courteous and commercial phone contact. Slipper 42-43 size large for 42.

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Franck L.
purchased on 26/11/2024
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5 /5
★★★★★

Top BlackFriday deals! Fast and careful shipping. Thanks

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Philippe H.
purchased on 30/11/2024
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5 /5
★★★★★

Their customer care is super!

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Gianluca S.
purchased on 19/11/2024
5 /5
★★★★★

A 10

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Ricard O.
purchased on 20/11/2024
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5 /5
★★★★★

Very fast delivery products in perfect condition thank you

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Gael B.
purchased on 25/11/2024
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5 /5
★★★★★

Very responsive and very serious

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Thierry C.
purchased on 12/11/2024
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3 /5
★★★☆☆

Following an error in the preparation of my order, I obtained a voucher to return my order: DPD took more than 10 days to return my parcel to the Epsealon Relay. It's been done for several days now and I've finally received the refund I requested? It's a shame, because Epsealon's after-sales service is excellent and very responsive.

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Christophe J.
purchased on 13/11/2024
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1 /5
★☆☆☆☆

I did not recieve my order

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Nikola B.
purchased on 10/11/2024
5 /5
★★★★★

Spectacular quality and price!

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Angel G.
purchased on 10/11/2024
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5 /5
★★★★★

Wonderful store, with a lot of options, and the quality is top 🔝. Customer service is perfect, and they answered really fast. I had a good buying from the online shop and it will not be the last . Thank you 😊

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Ayoub I.
purchased on 11/11/2024
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5 /5
★★★★★

Snelle en goede levering

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Anjes D.
purchased on 11/11/2024
5 /5
★★★★★

Very good things and very fast order.

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Marjeta J.
purchased on 06/11/2024
5 /5
★★★★★

Great!!!

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Pierre D.
purchased on 15/11/2024
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5 /5
★★★★★

Perfect

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Rodolphe B.
purchased on 12/11/2024
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5 /5
★★★★★

Well-done size guide, fast delivery and very well finished suit. Fully satisfied

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William D.
purchased on 10/11/2024
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5 /5
★★★★★

Excellent

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Charles M.
purchased on 10/11/2024
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5 /5
★★★★★

Very professional and very fast I recommend

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Guillaume C.
purchased on 08/11/2024
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5 /5
★★★★★

Very well packaged. quality product, nothing to say

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Quentin C.
purchased on 06/11/2024
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5 /5
★★★★★

Extremely quick shipping from France to NL, package arrived in perfect condition. Diving suit (5mm) is great, tested it with 11 degrees last week (mid November - NL) and was not cold for a moment. Beautiful camouflage and cool look. Practical suit. Overall very happy.

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Amaury D.
purchased on 04/11/2024