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★★★★★
based on 309 reviews published
Latest customer reviews
Picked up on Saturday
Thank you for your feedback! We're delighted you were able to pick up your package. See you soon on Ethnilink 😊
Perfect
See you soon!
Package received promptly, products perfect!
Hello, I bought some hair strands on the website and realized that the color didn't match the picture on the site. The lady explained that it was because I had made a mistake in the selection process. She explains how I should have done it, and then I realize that the way we select on the site is not really intuitive for us consumers. I thanked her kindly and explained that unfortunately it was a mistake on their part and that I'd like a refund. The lady kindly accepts, but unfortunately I'll have to pay the return postage. Honestly, I'm not by 5€ but commercially it's really not ok. I'm a shopkeeper myself, and when a customer makes this kind of return, we give them a full refund without trying to fight it out, and we do what's necessary on the site. I'd still like to point out that the same lady contacted me before sending my delivery to let me know that the size I'd chosen was no longer available, and I thought that was a good business move on her part. It would have been nice to extend this customer experience, but I don't agree that I should have to pay for shipping when it's their site that's not ok. And please don't give me the "sorry I couldn't satisfy you blah blah blah" line, because if you could have but didn't want to, that's different. So no, I obviously wouldn't recommend this store.
Exceptional product. Fast delivery
Great!
It's been almost 2 weeks since I ordered and I still haven't received my order, supposed to arrive in 3 days according to their shipping policy ☺️. It also says on their website: "Orders placed will be dispatched on the next working day." I ordered on Monday, the order only being sent on Friday following an Instagram comment from me, otherwise I think I might have waited a long time or not received it at all. This is my worst experience with an online store quite honestly.
You ordered your products on September 2 and your order was dispatched on September 5 due to a computer problem, as we informed you. We apologize for the inconvenience caused, but we tried to act as quickly as possible. However, we depend on Mondial Relay and have no control over delivery times.
Please do not hesitate to contact us should you require any further information.
The color didn't color my hair at all, it bleached it. I had to buy another color the next day to make up for it.
Color 374 won't bleach your hair, because it's copper brown, not blonde. However, the color can be altered depending on the color you had on your hair before having it done. Some colors are not compatible with others.
Please do not hesitate to contact us should you require any further information.
Excellent!!!
Order received promptly and as described. Thank you
The Ethnilink team
Perfect
Thank you very much for the advice, and especially for guiding me when my account at Burger.you are very professional, Bravo, very satisfied with our telephone exchanges. I wish you every success. You deserve it, people like you are rare.
I placed an order.i paid!then they call me to inform me that 3 products are missing from my parcel.and that the rest of my order will be delivered to me almost 1 week later!so for me they could have put directly on the site that the products are out of stock.that's the problem!
Order received compliant except for one item they didn't have, but I was called almost immediately to get something else, and good advice given.
Fast delivery and the products are exactly what I expected! Thank you so much!
Reliable site! The only problem is the lack of stock and the lack of new products.
Compliant
Although I haven't used the serum yet, I appreciate the quick arrival at my home.
Well received and fast
Very satisfied
Item Conforms to the description Fast and careful delivery I am delighted
Just delivery
Order conformed to my expectations.
Quality products and invaluable advice! Thank you
Very fast delivery, excellent products, especially the Kalia coconut oil balm, thank you.
I'm sorry, but I still haven't received it!
We are very sorry to hear that Colissimo has lost your parcel. We have refunded your order and apologize for the inconvenience.
Fast and top service!
Fast service. I am very satisfied. Thank you
Very quick order
The dye doesn't hold well and doesn't cover white hair. I'm a bit disappointed.
Please don't hesitate to come back to us so that we can check with you what didn't work, on [email protected]. These colors are also used by professional hairdressers to cover our customers' white hair.
Best regards
Very serious site. Perfect! Merci bcq.
Very satisfied
Speed
Satisfied with my purchase
Very good store very honest person as well in store as on line, soon almost a year that I go in this store and I am always satisfied, best adviser for the skin and the hair.
Fast delivery very good products I recommend
Great, fast delivery. Products as per photos
On-time delivery and product sper
Order delivered quickly. Very good products for my natural hair. I recommend them.
Very good, fast and efficient as usual!