/10
★★★★★
based on 265 published reviews
★★★★★
based on 265 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
It's been almost 2 weeks since I ordered and I still haven't received my order, supposed to arrive in 3 days according to their shipping policy ☺️. It also says on their website: "Orders placed will be dispatched on the next working day." I ordered on Monday, the order only being sent on Friday following an Instagram comment from me, otherwise I think I might have waited a long time or not received it at all. This is my worst experience with an online store quite honestly.
Laureen C.
purchased on 02/09/2024
Translated review
Answer from
Ethnilink
Hello, ma'am,
You ordered your products on September 2 and your order was dispatched on September 5 due to a computer problem, as we informed you. We apologize for the inconvenience caused, but we tried to act as quickly as possible. However, we depend on Mondial Relay and have no control over delivery times.
Please do not hesitate to contact us should you require any further information.
You ordered your products on September 2 and your order was dispatched on September 5 due to a computer problem, as we informed you. We apologize for the inconvenience caused, but we tried to act as quickly as possible. However, we depend on Mondial Relay and have no control over delivery times.
Please do not hesitate to contact us should you require any further information.
1/5
★☆☆☆☆
The color didn't color my hair at all, it bleached it. I had to buy another color the next day to make up for it.
Julie A.
purchased on 02/09/2024
Translated review
Answer from
Ethnilink
Hello, Madam,
Color 374 won't bleach your hair, because it's copper brown, not blonde. However, the color can be altered depending on the color you had on your hair before having it done. Some colors are not compatible with others.
Please do not hesitate to contact us should you require any further information.
Color 374 won't bleach your hair, because it's copper brown, not blonde. However, the color can be altered depending on the color you had on your hair before having it done. Some colors are not compatible with others.
Please do not hesitate to contact us should you require any further information.
1/5
★☆☆☆☆
I'm sorry, but I still haven't received it!
Carole G.
purchased on 16/03/2024
Translated review
Answer from
Ethnilink
Hello, ma'am,
We are very sorry to hear that Colissimo has lost your parcel. We have refunded your order and apologize for the inconvenience.
We are very sorry to hear that Colissimo has lost your parcel. We have refunded your order and apologize for the inconvenience.
1/5
★☆☆☆☆
Short
Jack P.
purchased on 07/06/2023
Translated review
Answer from
Ethnilink
Hello Mr. Philomin, we wanted to know if you have nothing to report why you gave us 1/5. This would enable us to improve our customer service. Thank you for your feedback
Ethnilink customer service
Ethnilink customer service
1/5
★☆☆☆☆
I am very pleased with the service and the quality of the product.
Aristide A.
purchased on 15/01/2023
Translated review
Answer from
Ethnilink
Hello,
We are very sorry for the delay in your delivery. We had a problem with a product that delayed the preparation of your order. To apologize for the inconvenience, we have included a gift in your package which will arrive this week. We wish you a happy new year 2023
We are very sorry for the delay in your delivery. We had a problem with a product that delayed the preparation of your order. To apologize for the inconvenience, we have included a gift in your package which will arrive this week. We wish you a happy new year 2023
1/5
★☆☆☆☆
My order had 2 items with shipping costs that I had optimized since it is a fixed amount. Ethnilink deleted one of the 2 items and refunded me and sent my order with only one item without asking me. I thus paid exorbitant shipping costs for a single item. If I had had a choice I would have cancelled my order before it was shipped. I will not order from this site again.
Philippe D.
purchased on 23/10/2022
Translated review
Answer from
Ethnilink
Hello Mr. Deroche,
We are sorry for the inconvenience and will be more vigilant. We thought, wrongly, that you would prefer to have one product rather than none. Customer satisfaction is our priority and it is unfortunate that we were rated so harshly on one shipment. After checking your order, we see that you received a discount and that the shipping cost was 3 euros. The real shipping cost is 8 euros for the weight of your product. We have taken the difference at our charge.
We specialize in advice and personalized follow-up for skin and hair care, so don't hesitate to come back to us if you need it, because our advice in our store and on our website is free.
We hope to see you soon on our site Ethnilink or in our store in Paris 20th and wish you an excellent day
We are sorry for the inconvenience and will be more vigilant. We thought, wrongly, that you would prefer to have one product rather than none. Customer satisfaction is our priority and it is unfortunate that we were rated so harshly on one shipment. After checking your order, we see that you received a discount and that the shipping cost was 3 euros. The real shipping cost is 8 euros for the weight of your product. We have taken the difference at our charge.
We specialize in advice and personalized follow-up for skin and hair care, so don't hesitate to come back to us if you need it, because our advice in our store and on our website is free.
We hope to see you soon on our site Ethnilink or in our store in Paris 20th and wish you an excellent day