9.5/10
★★★★★
based on 256 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
I'm sorry, but I still haven't received it!
Reviewer icon
Carole G.(acheteur vérifié)
purchased on 16/03/2024 
Translated review
Answer from Ethnilink
Hello, ma'am,

We are very sorry to hear that Colissimo has lost your parcel. We have refunded your order and apologize for the inconvenience.
1/5
★☆☆☆☆
Short
Reviewer icon
Jack P.(acheteur vérifié)
purchased on 07/06/2023 
Translated review
Answer from Ethnilink
Hello Mr. Philomin, we wanted to know if you have nothing to report why you gave us 1/5. This would enable us to improve our customer service. Thank you for your feedback
Ethnilink customer service
1/5
★☆☆☆☆
I am very pleased with the service and the quality of the product.
Reviewer icon
Aristide A.(acheteur vérifié)
purchased on 15/01/2023 
Translated review
Answer from Ethnilink
Hello,

We are very sorry for the delay in your delivery. We had a problem with a product that delayed the preparation of your order. To apologize for the inconvenience, we have included a gift in your package which will arrive this week. We wish you a happy new year 2023
1/5
★☆☆☆☆
My order had 2 items with shipping costs that I had optimized since it is a fixed amount. Ethnilink deleted one of the 2 items and refunded me and sent my order with only one item without asking me. I thus paid exorbitant shipping costs for a single item. If I had had a choice I would have cancelled my order before it was shipped. I will not order from this site again.
Reviewer icon
Philippe D.(acheteur vérifié)
purchased on 23/10/2022 
Translated review
Answer from Ethnilink
Hello Mr. Deroche,

We are sorry for the inconvenience and will be more vigilant. We thought, wrongly, that you would prefer to have one product rather than none. Customer satisfaction is our priority and it is unfortunate that we were rated so harshly on one shipment. After checking your order, we see that you received a discount and that the shipping cost was 3 euros. The real shipping cost is 8 euros for the weight of your product. We have taken the difference at our charge.
We specialize in advice and personalized follow-up for skin and hair care, so don't hesitate to come back to us if you need it, because our advice in our store and on our website is free.
We hope to see you soon on our site Ethnilink or in our store in Paris 20th and wish you an excellent day