/10
★★★★★
based on 3680 reviews published
★★★★★
based on 3680 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Before placing an order, I was assured that it would arrive in time for the event. As it turns out, they arrived 4 days after the event. Not only that, but the bracelets were not what I ordered. On top of that, I receive no response from customer service even though I call and write to them. Disappointed.
Seth O.
purchased on 29/08/2024
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1
/5
★☆☆☆☆
I paid for an express delivery service (calling ahead and making sure it was so I was paying almost double for the order) and it arrived when I no longer needed it 5 days after the agreed day. They have not solved anything (I ask for compensation for the difference of the extra cost).
Luis A.
purchased on 19/09/2024
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1
/5
★☆☆☆☆
The order arrived wrinkled, the print is of VERY BAD QUALITY, you can see all the print pattern in the ink. I am very dissatisfied.
Jeanette Lucía L.
purchased on 09/09/2024
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1
/5
★☆☆☆☆
I received the parcel three days after my service and had to collect it from the GLS carrier.
Guy G.
purchased on 29/08/2024
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1
/5
★☆☆☆☆
Very long wait for product design and delivery.....
Loic D.
purchased on 05/08/2024
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1
/5
★☆☆☆☆
Where are my paid products?
Piet G.
purchased on 09/08/2024
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1
/5
★☆☆☆☆
Very bad experience. I paid for the BAT option, but it was automatically validated without being asked. In addition, I have been waiting more than 10 days to be contacted to find a solution that has my contact details.
Sébastien D.
purchased on 05/08/2024
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1
/5
★☆☆☆☆
Still nothing received
Dorian K.
purchased on 07/08/2024
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1
/5
★☆☆☆☆
Fast and good
Jochen K.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
Fast and efficient
Bile K.
purchased on 01/08/2024
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1
/5
★☆☆☆☆
Not as ordered, yellow bracelet with a white stripe. Not great.
Didier L.
purchased on 22/07/2024
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1
/5
★☆☆☆☆
The first order was lost, the second came too late. What can I say about that. I haven't got the money back yet either. I'll probably have to take care of it myself. So all in all, absolutely subterranean.
Martin B.
purchased on 29/06/2024
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1
/5
★☆☆☆☆
The bracelets arrived in black and white when clearly the invoice showed a picture of the bracelet in color. I will claim
Helena S.
purchased on 01/07/2024
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1
/5
★☆☆☆☆
Never received
Marine A.
purchased on 13/06/2024
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1
/5
★☆☆☆☆
Very bad experience. Deadlines not met, no news. No customer service. Would not recommend.
Bartthelemy G.
purchased on 04/06/2024
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1
/5
★☆☆☆☆
Late delivery
Blaque S.
purchased on 02/06/2024
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1
/5
★☆☆☆☆
Delivery was made on time, but not without difficulty... Several calls and reminders were necessary to get to the point... quantity errors in the quotations, late replies or no reply at all on deadlines. I'm not sure we'll be buying bracelets and tokens from you again in two years' time.
Festival D.
purchased on 21/05/2024
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1
/5
★☆☆☆☆
We have not received our parcel. We are used to ordering from you and have always received our parcels. We don't understand what happened this time.
Boki M.
purchased on 14/04/2024
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1
/5
★☆☆☆☆
Hello, Very disappointed with the after-sales service following a spelling error on their part, my proof was correctly done. No offer of a refund was made, except for a 30% discount on a future order. I did not accept this offer, knowing that the error did not come from my proof. I requested a full refund, which was refused. Sincerely
Stéphane M.
purchased on 14/03/2024
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1
/5
★☆☆☆☆
Printing defect on one strip of each series
Lietti G.
purchased on 07/04/2024
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1
/5
★☆☆☆☆
Super bad creation
Alexandre V.
purchased on 01/04/2024
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1
/5
★☆☆☆☆
Error on my order
Philippe M.
purchased on 14/02/2024
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1
/5
★☆☆☆☆
Very disappointed with my last order, I received chokers with anti-strangling collars that won't come off. The plastics are of poor quality.
Franck R.
purchased on 13/03/2023
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1
/5
★☆☆☆☆
Hello bracelets ordered for a restocking completely different colors
Philippe L.
purchased on 09/02/2023
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Answer from europaband
Hello, Sorry to hear that the color is not exactly the same as your last order. Can you e-mail us some photos so that we can pass on the problem to the workshop?
1
/5
★☆☆☆☆
The delivery arrived 15 days late and at the wrong address. We did not receive them in time for the event.
Elodie P.
purchased on 22/12/2022
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1
/5
★☆☆☆☆
Parcel never arrived, no news since.
Noah C.
purchased on 20/12/2022
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Answer from europaband
Hello, Can you give us the reference number of your order to see where the problem is? Did you send an e-mail to customer service to let us know about the problem? We look forward to hearing from you.
1
/5
★☆☆☆☆
1 month delivery for a chosen service, 1 to 3 days for delivery. Since the matter was brought to the attention of customer service, there has been no response from them.
Charles D.
purchased on 11/10/2022
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1
/5
★☆☆☆☆
I received my ribbon order after my event!!!!!!!! I HAVE ALREADY ASKED FOR A REFUND OF MY CHRONOPOST BUT WITHOUT A DEPOSIT...................
Acheteur Vérifié
purchased on 06/06/2022
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1
/5
★☆☆☆☆
We placed an order for 250 fabric bracelets with Express Delivery D+4 on June 8th. The order only arrived on June 22, 10 days late, and we had no way of tracking it. We had chosen Express delivery to receive them as soon as possible and were very disappointed by the delay. We wrote to customer service on June 30 to ask for a commercial gesture, given the difference in price between the bracelets in classic delivery (0.64€/unit for 250 pieces) and those in express delivery (1.00€/unit for 250 pieces). Unfortunately, we never received a reply. The bracelets were beautiful and of excellent quality, but the customer and order follow-up left a lot to be desired.
Acheteur Vérifié
purchased on 08/06/2022
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1
/5
★☆☆☆☆
I have not received my package and no one can tell me where it is ...
Acheteur Vérifié
purchased on 19/08/2022
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