/10
★★★★★
based on 3545 reviews published
★★★★★
based on 3545 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Never received
Marine A.
purchased on 13/06/2024
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1
/5
★☆☆☆☆
Very bad experience. Deadlines not met, no news. No customer service. Would not recommend.
Bartthelemy G.
purchased on 04/06/2024
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1
/5
★☆☆☆☆
Late delivery
Blaque S.
purchased on 02/06/2024
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1
/5
★☆☆☆☆
Delivery was made on time, but not without difficulty... Several calls and reminders were necessary to get to the point... quantity errors in the quotations, late replies or no reply at all on deadlines. I'm not sure we'll be buying bracelets and tokens from you again in two years' time.
Festival D.
purchased on 21/05/2024
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1
/5
★☆☆☆☆
We have not received our parcel. We are used to ordering from you and have always received our parcels. We don't understand what happened this time.
Boki M.
purchased on 14/04/2024
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1
/5
★☆☆☆☆
Hello, Very disappointed with the after-sales service following a spelling error on their part, my proof was correctly done. No offer of a refund was made, except for a 30% discount on a future order. I did not accept this offer, knowing that the error did not come from my proof. I requested a full refund, which was refused. Sincerely
Stéphane M.
purchased on 14/03/2024
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1
/5
★☆☆☆☆
Printing defect on one strip of each series
Lietti G.
purchased on 07/04/2024
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1
/5
★☆☆☆☆
Super bad creation
Alexandre V.
purchased on 01/04/2024
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1
/5
★☆☆☆☆
Error on my order
Philippe M.
purchased on 14/02/2024
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1
/5
★☆☆☆☆
Very disappointed with my last order, I received chokers with anti-strangling collars that won't come off. The plastics are of poor quality.
Franck R.
purchased on 13/03/2023
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1
/5
★☆☆☆☆
Hello bracelets ordered for a restocking completely different colors
Philippe L.
purchased on 09/02/2023
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Answer from europaband
Hello, Sorry to hear that the color is not exactly the same as your last order. Can you e-mail us some photos so that we can pass on the problem to the workshop?
1
/5
★☆☆☆☆
The delivery arrived 15 days late and at the wrong address. We did not receive them in time for the event.
Elodie P.
purchased on 22/12/2022
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1
/5
★☆☆☆☆
Parcel never arrived, no news since.
Noah C.
purchased on 20/12/2022
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Answer from europaband
Hello, Can you give us the reference number of your order to see where the problem is? Did you send an e-mail to customer service to let us know about the problem? We look forward to hearing from you.
1
/5
★☆☆☆☆
1 month delivery for a chosen service, 1 to 3 days for delivery. Since the matter was brought to the attention of customer service, there has been no response from them.
Charles D.
purchased on 11/10/2022
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1
/5
★☆☆☆☆
I received my ribbon order after my event!!!!!!!! I HAVE ALREADY ASKED FOR A REFUND OF MY CHRONOPOST BUT WITHOUT A DEPOSIT...................
Acheteur Vérifié
purchased on 06/06/2022
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1
/5
★☆☆☆☆
We placed an order for 250 fabric bracelets with Express Delivery D+4 on June 8th. The order only arrived on June 22, 10 days late, and we had no way of tracking it. We had chosen Express delivery to receive them as soon as possible and were very disappointed by the delay. We wrote to customer service on June 30 to ask for a commercial gesture, given the difference in price between the bracelets in classic delivery (0.64€/unit for 250 pieces) and those in express delivery (1.00€/unit for 250 pieces). Unfortunately, we never received a reply. The bracelets were beautiful and of excellent quality, but the customer and order follow-up left a lot to be desired.
Acheteur Vérifié
purchased on 08/06/2022
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1
/5
★☆☆☆☆
I have not received my package and no one can tell me where it is ...
Acheteur Vérifié
purchased on 19/08/2022
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1
/5
★☆☆☆☆
Time not respected, items missing on delivery
Acheteur Vérifié
purchased on 31/05/2022
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1
/5
★☆☆☆☆
I ordered bracelets 3 weeks before an event I'm organizing, I never received my order and I still haven't been reimbursed, unheard of even if it's related to delivery (which is supposed to take 24h at 10€), they haven't been able to solve any problem with their partner.
Acheteur Vérifié
purchased on 23/07/2022
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1
/5
★☆☆☆☆
The order did not arrive on the date mentioned, we had to make a new purchase, double cost.
Comprador Verificado
purchased on 12/07/2022
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1
/5
★☆☆☆☆
The workshop "forgot" our order
Acheteur Vérifié
purchased on 09/06/2022
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1
/5
★☆☆☆☆
I ordered vinyl bracelets and received paper ones! No answer on the phone or to my complaint email.
Acheteur Vérifié
purchased on 20/06/2022
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1
/5
★☆☆☆☆
Order not received yet the deliveryman noted delivered but nothing received ..and no trace of chrono poste super
Acheteur Vérifié
purchased on 07/06/2022
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1
/5
★☆☆☆☆
They do not send the graphic proof before, they do not center the engraving, ...
Comprador Verificado
purchased on 27/05/2022
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1
/5
★☆☆☆☆
I was asking nicely to be sent the invoice of my order with my company's cif, and they never attended me. It is as if there was no one on the other side.
Company not recommended at all
Comprador Verificado
purchased on 18/05/2022
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1
/5
★☆☆☆☆
I'm not happy, because UPS didn't deliver my order, I'm still waiting... They say they left it in the mailbox but nothing arrived in my hand, I'm disappointed.
Acheteur Vérifié
purchased on 30/05/2022
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1
/5
★☆☆☆☆
They sent me different bracelets than the ones I ordered. They did NOT respond to my request for a refund.
Comprador Verificado
purchased on 22/05/2022
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1
/5
★☆☆☆☆
We paid when we ordered, delivery times not respected (delivered after the event!) Unreachable on the phone No reply to my messages No professional sense HONEST I STRONGLY DISCARD
Acheteur Vérifié
purchased on 16/05/2022
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1
/5
★☆☆☆☆
I decided to order from europaband because of the quality of the products and the fast delivery the site offered. After 10 days and no news, I contacted the brand on the site, then by e-mail, then by telephone. I asked if it was possible to cancel the order, since the bracelets would arrive after my event. It's not possible. Production hasn't started, but it's impossible to cancel. Incomprehensible.
In the end, I didn't receive my bracelets in 10 or even 14 days, but 3 weeks later! I lost more than 300€ and gained 400 bracelets which are of no use to me.
Acheteur Vérifié
purchased on 02/04/2022
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1
/5
★☆☆☆☆
Bracelet not in conformity with the visuals sent, ink smudges on the back, cut-outs in the middle of the visuals! for an express order I'm disappointed, the normal order is of better quality! it's a shame!
Acheteur Vérifié
purchased on 27/04/2022
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Answer from europaband
Hello, You ordered 150 bracelets in express which we made you in the urgency (24h instead of 4 days). Following our discussions, you received 163 bracelets as mentioned on the phone. The rest of the bracelets supplied were offered to you as they had defects (due to the rush in production, absence of quality control).