/10
★★★★★
based on 3545 reviews published
★★★★★
based on 3545 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delayed delivery - we were afraid right up to the last moment that we wouldn't receive the bracelets we ordered for the Féria d'Arles. Without these bracelets we wouldn't have been able to work properly. So average average even if the result is satisfactory.
Acheteur Vérifié
purchased on 24/03/2022
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1
/5
★☆☆☆☆
Not bad bracelets, we will have to try them and see the result. Non-compliance: * * Before any printing, we will send you by email a mock-up of your order with your file ** Text according to your website. where is that email? you never sent it. I wrote you an email with a photo of my previous bracelets to see how the two logos were placed, email without reply. in short. You have sent the bracelets with only one logo without attending to the customer's requests.
Comprador Verificado
purchased on 03/04/2022
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1
/5
★☆☆☆☆
They do not answer emails. They don't have a contact phone number. They have a chat that is always offline. I cancelled the order and despite that they sent it and it has been lost. I have asked them for a refund of what I paid and they act crazy.
Comprador Verificado
purchased on 16/03/2022
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1
/5
★☆☆☆☆
My order arrived incomplete ... 1000 bracelets paid for and still 120 missing ...
Acheteur Vérifié
purchased on 15/03/2022
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Answer from europaband
Hello, I'm sorry for this oversight. Why didn't you inform us by phone or e-mail to solve this problem? Could you tell me the quantity you need for these colors so that I can send you the missing bracelets? We look forward to hearing from you.
1
/5
★☆☆☆☆
Order placed on January 12 but still not received!
Acheteur Vérifié
purchased on 12/01/2022
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1
/5
★☆☆☆☆
Delivery 70 kms from my home.
Acheteur Vérifié
purchased on 23/12/2021
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1
/5
★☆☆☆☆
Not satisfied at all, 3 weeks to receive them only to be unable to use them because they were received after the event.
Acheteur Vérifié
purchased on 18/11/2021
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1
/5
★☆☆☆☆
Why?
Acheteur Vérifié
purchased on 06/11/2021
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Answer from europaband
Hello, after checking, the shipment was made in your name to the selected parcel delivery address. Can you send us a photo of the delivery label so that we can report the problem to UPS?
1
/5
★☆☆☆☆
I work in events and they are the worst quality fabric wristbands I know of. The service is non-existent they do not answer emails or calls. Don't waste your money and don't jeopardize the quality of your event.
Comprador Verificado
purchased on 06/10/2021
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1
/5
★☆☆☆☆
Non-respect of the proof - customer service telling me it doesn't matter (we all know how important logo colors are on event bracelets!). Impossible to get a correct production or a refund. 200euros in express delivery lost... I don't recommend it!
Acheteur Vérifié
purchased on 20/10/2021
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1
/5
★☆☆☆☆
The bracelets I received containing a QR code are not usable because the QR code is too small. The graphics department didn't tell me.
Acheteur Vérifié
purchased on 13/10/2021
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Answer from europaband
Hello, As mentioned in our e-mail, we tested it with an iPhone 11 and the QR code was easy to read.
1
/5
★☆☆☆☆
Order received 2 weeks later, without any information from customer service. Choker received not as requested. Color not respected.
Acheteur Vérifié
purchased on 21/09/2021
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1
/5
★☆☆☆☆
Home delivery not made on time
Acheteur Vérifié
purchased on 29/09/2021
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1
/5
★☆☆☆☆
As a regular Europaband customer, I am extremely disappointed with my latest order. The instructions were not followed, despite Guillaume's confirmation that they had been taken into account. No sign of life for 48 hours, no answer on the phone... Where is the customer service? In short, only order from europaband if your deadlines are far away. Otherwise, go to your local printer!
Acheteur Vérifié
purchased on 09/09/2021
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1
/5
★☆☆☆☆
We are very disappointed, we had ordered 150 bracelets, 20 of which we can't use super badly printed, 2 of which have no writing at all
Acheteur Vérifié
purchased on 08/09/2021
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1
/5
★☆☆☆☆
My order that was paid with delivery was not delivered. So I lost my order and my money! I don't use it yet.
Acheteur Vérifié
purchased on 17/08/2021
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1
/5
★☆☆☆☆
Does not respect deadlines. Ordered 1 month ago and I'm still waiting for my bracelets... Bad follow-up
Acheteur Vérifié
purchased on 03/08/2021
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1
/5
★☆☆☆☆
The visual received is not the one displayed on the order form and no after-sales service at the moment.
Acheteur Vérifié
purchased on 17/08/2021
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1
/5
★☆☆☆☆
I am disappointed to receive a damaged piece of furniture.
Acheteur Vérifié
purchased on 30/06/2021
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1
/5
★☆☆☆☆
Unfortunately, the book bracelets with the press studs to close them were very difficult to fasten :(. Delivery times were also extremely long. In short, not satisfied.
Acheteur Vérifié
purchased on 01/06/2021
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1
/5
★☆☆☆☆
Very bad, an unpleasant experience. Would not recommend!
Acheteur Vérifié
purchased on 30/10/2020
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1
/5
★☆☆☆☆
Over a month to receive the order with a shipment supposed to arrive on Friday by Saturday at the latest, received on the Monday after our event. Deadlines are not respected and order tracking is not serious.
Acheteur Vérifié
purchased on 09/08/2020
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1
/5
★☆☆☆☆
30 bracelets were missing
Acheteur Vérifié
purchased on 01/09/2020
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Answer from europaband
Hello, Which bracelets did you miss? You should have notified us so that we could send you the 30 missing bracelets.
1
/5
★☆☆☆☆
Delivery times postponed from week to week. Order placed on 12/04/2020 and received at the beginning of June when it was supposed to be delivered before the deconfinement for our employees. I do not recommend
Acheteur Vérifié
purchased on 24/04/2020
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1
/5
★☆☆☆☆
Delivery very late ... no response to email ... ah if after 10 days to say "we are overwhelmed" ... not professional at all and they do not care. A FUIR
Acheteur Vérifié
purchased on 27/04/2020
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1
/5
★☆☆☆☆
I asked for a quote on the design of my bracelet I was told that this would only be possible if the order was validated Result: I don't have any design and my order is validated, and I receive something that doesn't suit me visually.
Acheteur Vérifié
purchased on 19/02/2020
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Answer from europaband
Hello, We're sorry that the order didn't go as smoothly as we'd hoped. Could you please describe to me what's wrong with your visual by e-mail at [email protected]. We'll try to rectify your problem. Thank you in advance.
1
/5
★☆☆☆☆
I have not received anything yet, I wanted to know when I will receive my order?
Comprador Verificado
purchased on 23/12/2019
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Answer from europaband
Good morning, We regret your comment because the delivery was made on 12/30/19 with your signature as proof of delivery. best regards
1
/5
★☆☆☆☆
The font size is wrong. They don't ask you anything, I wanted them numbered and they put 001 in all of them...
Comprador Verificado
purchased on 10/04/2019
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Answer from europaband
Dear customer, We are sorry for your comment.
We printed the file you sent with the order without changing the design chosen by you. We are not allowed to change the file sent by customers.We do not number our wristbands, but your request came once the order had been sent. It was too late to change anything, we apologize for that.Next time you would have to give us your feedback by placing the order, we have added a comment area where you can leave your instructions.Regards
We printed the file you sent with the order without changing the design chosen by you. We are not allowed to change the file sent by customers.We do not number our wristbands, but your request came once the order had been sent. It was too late to change anything, we apologize for that.Next time you would have to give us your feedback by placing the order, we have added a comment area where you can leave your instructions.Regards
1
/5
★☆☆☆☆
It arrived several days late and was of no use to me. I did not get my money back, and they were not responsible for the delay.
Comprador Verificado
purchased on 31/05/2019
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Answer from europaband
Dear Juan Miguel, Indeed, the delivery can sometimes take longer when it is a little bit far away.
Unfortunately, we can not control the smooth running of each delivery, nor can we manage each delivery person but we are trying to correct this problem by using another carrier. We apologize for the inconvenience. Best regards
Unfortunately, we can not control the smooth running of each delivery, nor can we manage each delivery person but we are trying to correct this problem by using another carrier. We apologize for the inconvenience. Best regards
1
/5
★☆☆☆☆
The words will be gone in a couple of days!
Comprador Verificado
purchased on 19/07/2019
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Answer from europaband
Dear David, Thank you for taking the time to send us your comment. We are sorry to hear that the quality of our products was disappointing. If you would like to contact our customer service, we can try to find a solution. Best regards,