English
★★★★★
based on 2802 reviews published
Latest customer reviews
Very pleased
Perfect as agreed
In addition to the interesting price, they are really very effective.
Excellent service
Great
Everything was perfect
Super
Excellent service
Fast service and more than satisfactory
As with all previous orders, the announced delivery date was not met. The tracking only works up to the border. Presumably, the packages remain there for a week without the recipient being informed.
we thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not happen again in the future.
We would like to point out that you can choose a different transport service provider for a new order if you wish.
We apologize for the inconveniences, which are unfortunately beyond our control.
Best regards,
Europe Incontinence
Fast shipping. Good shopping experience.
5 stars
Very fast and competitive prices.
At every order, it is always perfect
I am really disappointed with the last order, I found my packages thrown in front of the door in the street
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
First
Very satisfied
Good experience
Top!
Very satisfied, they care about their customers by also reassuring the customer about the shipment made thanks to
Quality product, fast delivery
Ras
The delivery was not made to the correct address, this has happened twice
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
Very interesting site but delivery longer than usual
Very satisfied
The products are good The service is fast
Unbeatable offers, fast and reliable delivery
Satisfied
Trusted site
Very prompt delivery just one day after placement of the order.Superb!
Perfect in every way
When the order is out of stock, could you notify otherwise? The rest is fine.
It's a shame that free home deliveries are no longer available. As a result, I have to run to several relay points because of bulky packages.
Well received quickly. Thank you
Perfect! Good price, good fast delivery.
Client for several months or even years, I appreciate the price of the products but also their quality. My disabled wife, who has MS, uses these TENA PANTS products and does not want to change.
Very unhappy because of too much waiting for the package (proposed dates largely exceeded) and especially zero tracking as soon as the order was placed and zero customer service, because I followed up twice by email to get precise tracking and I never received a response!! In fact, the package stayed with you for days (probably missing products..) because as soon as Chronopost took it over, it took 2 days, so the carrier is not to blame! Moreover, a Molicare form stool protection is absolutely useless, not waterproof at all!! Even the caregiver has never seen that in her career! So I don't think I will buy from you again.
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
Very reactive
Really what the product describes
Product conforms, perfect delivery