/10
★★★★★
based on 2280 reviews published
★★★★★
based on 2280 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Low quality product. The return at my own expense does not justify the purchase. I'm sorry, but this is the reality.
Acquirente Verificato
Translated review
1
/5
★☆☆☆☆
The delivery time was not correct. Delivery more than a week late.
Verified Buyer
Answer from Europe Incontinence
Hello, We are sorry to hear that your order has indeed arrived late. It seems that there was indeed a delay in the delivery of your parcel as your order of 06 February had left our warehouse on 08 February. We will certainly investigate with the carrier to find out the reasons for this abnormal delay and we apologise for the inconvenience caused, although it is beyond our control. Regards, Europe Incontinence
1
/5
★☆☆☆☆
Unfortunately received a broken item, and it is not possible to return it because I cannot print the return label, so I won't get a new one, poor service and waste of money.
Geverifieerde Koper
Translated review
Answer from Europe Incontinence
Dear, As mentioned by our customer service, we have provided you with a return label to send back the defective product. With this return, we can file a complaint with the manufacturer and send you a non-defective product. Unfortunately, this label needs to be printed to be attached to the package. If you do not have a printer, you might ask a neighbor or a friend, or even go directly to a printing shop or a Mondial Relay point that might print the label for you. Best regards, Europe Incontinence
1
/5
★☆☆☆☆
I ordered the same product that I had ordered in August because I found it satisfactory in terms of absorbency (4 drops). The products received this month (4 packages of 4 drops), unfortunately, are quite different from the previous ones because they do not absorb anything and do not have sufficient adherence to the leg. A real disappointment.
Acquirente Verificato
Translated review
Answer from Europe Incontinence
The products you received are the same as those ordered in August, there should be no changes as the manufacturer has not renewed the range in the meantime. What do you mean by "different"? Could you send us an email at [email protected] so we can investigate your issue?
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