Customer reviews of Evedeco

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 814 published reviews
5 756 93% 4 42 5% 3 9 1% 2 3 0% 1 4 0%

Summary of reviews

Evedeco delivers consistently fast and reliable service, with many customers noting quick, well-packaged shipping and orders arriving promptly. The store is praised for its attentive, professional team, helpful advice, and responsive communication that enhances the purchasing experience. Customers repeatedly commend the quality of fabrics and finished products, along with easy ordering, extensive fabric choices, free samples, and accurate representations of items online. Overall, shoppers highlight dependable delivery, supportive service, and high-quality, well-made curtains and accessories.

Reviews 1 and 2 stars

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C
Christine D.
Rating: 1 out of 5
following a purchase from 07/01/2026
My order was not transmitted to the supplier in Spain. I had to call for information. Then delivery problem.
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Response from Evedeco
Hello,

We are sincerely sorry that your first experience with our workshop did not meet your expectations.

Throughout our exchanges, we have made sure to remain available, attentive, and courteous, and to follow up on your order as well as the necessary steps with the carrier when delivery difficulties, independent of our workshop, occurred.

We would also like to clarify that the bed covers delivered were indeed recognized as conforming to your order in your messages. The rating given to the product in your review therefore surprised us, but we certainly respect your feelings.
Your message "Hello,
I have finally received the 2 bed covers that conform to my order. Thank you for taking my complaints into account in a timely manner."

Our workshop places great importance on the quality of customer relations. The numerous positive reviews we receive testify to a service and support that are usually appreciated by our clientele.

We thank you for your feedback and remain available for any constructive exchange.

Have a nice day
Stéphanie
T
Thierry B.
Rating: 1 out of 5
following a purchase from 14/02/2025
Hello After receiving the product, a Velvet plaid, I was very disappointed with the color rendering which was not at all like the photo. I contacted L'Atelier d'Eve to ask for a refund, and received no return. Very disappointed with the lack of professionalism. Obviously I will not be ordering from this site again. Sincerely
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Response from Evedeco
We're sorry to hear about your disappointment with the color of your Velvet throw. We do our best to ensure that our photos accurately reflect the real colors of our products, and this is not always easy. We are constantly working to improve this point.

Regarding your request for a refund, our customer service is particularly responsive and answers all requests. We have not received any requests from you either by e-mail or by telephone. When I saw your review, I contacted you. Your request was processed immediately, and your refund was processed as soon as we received the returned goods.

We sincerely regret this experience even if we have little chance of seeing you again. We hope that you will keep a more positive image and a calmer opinion of our efficiency and professionalism. Have a nice day!
J
JEAN-JACQUES P.
Rating: 2 out of 5
following a purchase from 07/11/2022
Excellent quality products at attractive prices. On the other hand, the logistics do not follow: - the carrier indicated on the automatic acknowledgement of receipt, during the online purchase, is not the right one (DPD and not Colissimo): problem of configuration of the tool "Orders" of the merchant site. - the tracking number of the parcel is neither on the automatic acknowledgement of receipt generated by Evedeco, nor on the order in the customer account on the Evedeco website. It took me a long time to get it, and to contact the carrier myself. - The carrier had not even informed me that he could not deliver the package because he found the door closed - but I had indicated my phone number on the order. The carrier, once contacted, told me that my phone number had never been given to him by the seller and that this was the reason why I was not contacted when the delivery proved impossible. - The carrier does not offer delivery in a relay point, which is a source of additional complications. On the positive side, Evedeco very kindly and quickly contacted the wholesaler from whom the package had left. However, there are obviously systemic problems to be solved at the logistical level, either at the seller's, or at the carrier's, or both.
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Response from Evedeco
Hello, thank you for your opinion which also allows us to move forward on the defective points. Indeed the announced carrier is colissimo but according to the conditioning of the parcel (roll for ex) we are obliged to modify the carrier. DPD should have redirected your package in a relay point but they did not offer this option at the right time, we were able to solve the problem and everything went very well but we are still sorry for this delay in delivery. Thank you for having chosen l'Atelier d'Eve. With pleasure
R
remy H.
Rating: 2 out of 5
following a purchase from 04/05/2022
Package delivered quickly but only in bulk plastic ....
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Response from Evedeco
Hello,
Thank you for your feedback, we are sorry to hear about your dissatisfaction. Some products that are not in stock are shipped directly from our supplier to ensure fast delivery. We are working with them to improve the shipping because we know that it is our image that is affected when it is not satisfactory and we sometimes have difficulty to be heard.
Thank you
Beautiful day
L'Atelier d'Eve
C
colette B.
Rating: 1 out of 5
following a purchase from 28/01/2022
ordered adult masks and received children's masks!
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L
Larissa B.
Rating: 2 out of 5
following a purchase from 28/11/2021
The delivery was very fast, but I was very disappointed: the colours of the fabrics received are very pale compared to your photos (which are perhaps too "photoshopped". It's a shame. It doesn't fit.
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Response from Evedeco
Hello,
Sorry that it does not suit you, we try that our photos stick as well as possible to the reality of the fabric but some times the materials do not allow us an optimal rendering and the various settings of the computer screens do not facilitate the task ;)
We are working to improve this and that's why we have set up a sample service.
Maybe see you soon on our online shop
Happy holidays
P
Pascal G.
Rating: 1 out of 5
Linen towels leave large traces of lint in the glasses!
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Response from Evedeco
Hello,
Thank you for taking the time to leave a comment but after checking it seems that you ordered fabric samples from us but not linen towels :)
Maybe you ordered them from another website?
We can make linen towels on request but we haven't made any for a while.
Have a nice day
Stéphanie
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