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★★★★★
based on 805 reviews published
Summary of reviews
The online store Evedeco is consistently praised for its product quality, with many customers highlighting the superb fabrics and their compliance with descriptions and images. The fast delivery service stands out, as orders and samples are frequently reported to arrive promptly and well-packaged. Customers also commend the attentive and professional customer service, noting the team's responsiveness and helpfulness in addressing inquiries and providing advice.
Latest negative customer reviews
My order was not transmitted to the supplier in Spain. I had to call for information. Then delivery problem.
We are sincerely sorry that your first experience with our workshop did not meet your expectations.
Throughout our exchanges, we have made sure to remain available, attentive, and courteous, and to follow up on your order as well as the necessary steps with the carrier when delivery difficulties, independent of our workshop, occurred.
We would also like to clarify that the bed covers delivered were indeed recognized as conforming to your order in your messages. The rating given to the product in your review therefore surprised us, but we certainly respect your feelings.
Your message "Hello,
I have finally received the 2 bed covers that conform to my order. Thank you for taking my complaints into account in a timely manner."
Our workshop places great importance on the quality of customer relations. The numerous positive reviews we receive testify to a service and support that are usually appreciated by our clientele.
We thank you for your feedback and remain available for any constructive exchange.
Have a nice day
Stéphanie
Hello After receiving the product, a Velvet plaid, I was very disappointed with the color rendering which was not at all like the photo. I contacted L'Atelier d'Eve to ask for a refund, and received no return. Very disappointed with the lack of professionalism. Obviously I will not be ordering from this site again. Sincerely
Regarding your request for a refund, our customer service is particularly responsive and answers all requests. We have not received any requests from you either by e-mail or by telephone. When I saw your review, I contacted you. Your request was processed immediately, and your refund was processed as soon as we received the returned goods.
We sincerely regret this experience even if we have little chance of seeing you again. We hope that you will keep a more positive image and a calmer opinion of our efficiency and professionalism. Have a nice day!
Ordered adult masks and received children's masks!
Linen towels leave large traces of lint in the glasses!
Thank you for taking the time to leave a comment but after checking it seems that you ordered fabric samples from us but not linen towels 🙂
Maybe you ordered them from another website?
We can make linen towels on request but we haven't made any for a while.
Have a nice day
Stéphanie