9.8/10
★★★★★
based on 422 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
Still waiting for the 3rd sample requested some time ago.
Reviewer icon
Thierry K.(acheteur vérifié)
purchased on 22/10/2023 
Translated review
Answer from Evedeco
Thank you Thierry for your feedback. We sincerely apologize for the delay, but next time don't hesitate to contact us by email or by phone. We send the samples back at our expense when the delays are too long and unfortunately once they are in the mailbox we are no longer in control of their proper delivery. We look forward to seeing you again at evedeco.
2/5
★★☆☆☆
Excellent quality products at attractive prices. On the other hand, the logistics do not follow: - the carrier indicated on the automatic acknowledgement of receipt, during the online purchase, is not the right one (DPD and not Colissimo): problem of configuration of the tool "Orders" of the merchant site. - the tracking number of the parcel is neither on the automatic acknowledgement of receipt generated by Evedeco, nor on the order in the customer account on the Evedeco website. It took me a long time to get it, and to contact the carrier myself. - The carrier had not even informed me that he could not deliver the package because he found the door closed - but I had indicated my phone number on the order. The carrier, once contacted, told me that my phone number had never been given to him by the seller and that this was the reason why I was not contacted when the delivery proved impossible. - The carrier does not offer delivery in a relay point, which is a source of additional complications. On the positive side, Evedeco very kindly and quickly contacted the wholesaler from whom the package had left. However, there are obviously systemic problems to be solved at the logistical level, either at the seller's, or at the carrier's, or both.
Reviewer icon
Jean-jacques P.(acheteur vérifié)
purchased on 07/11/2022 
Translated review
Answer from Evedeco
Hello, thank you for your opinion which also allows us to move forward on the defective points. Indeed the announced carrier is colissimo but according to the conditioning of the parcel (roll for ex) we are obliged to modify the carrier. DPD should have redirected your package in a relay point but they did not offer this option at the right time, we were able to solve the problem and everything went very well but we are still sorry for this delay in delivery. Thank you for having chosen l'Atelier d'Eve. With pleasure
3/5
★★★☆☆
Very happy
Reviewer icon
Claire R.(acheteur vérifié)
purchased on 13/07/2022 
Translated review
2/5
★★☆☆☆
Package delivered quickly but only in bulk plastic ....
Reviewer icon
Remy H.(acheteur vérifié)
purchased on 04/05/2022 
Translated review
Answer from Evedeco
Hello,
Thank you for your feedback, we are sorry to hear about your dissatisfaction. Some products that are not in stock are shipped directly from our supplier to ensure fast delivery. We are working with them to improve the shipping because we know that it is our image that is affected when it is not satisfactory and we sometimes have difficulty to be heard.
Thank you
Beautiful day
L'Atelier d'Eve
3/5
★★★☆☆
The photo does not allow to appreciate the reality of the fabric pattern. The sample received seems far from the photo.
Reviewer icon
Christophe J.(acheteur vérifié)
purchased on 02/04/2022 
Translated review
Answer from Evedeco
Good day, we are sorry that you were disappointed, it happens that the photo can not reflect the quality of the fabric especially when it is plain and that's why we have a sample service. See you soon on evedeco.com
2/5
★★☆☆☆
The delivery was very fast, but I was very disappointed: the colours of the fabrics received are very pale compared to your photos (which are perhaps too "photoshopped". It's a shame. It doesn't fit.
Reviewer icon
Larissa B.(acheteur vérifié)
purchased on 28/11/2021 
Translated review
Answer from Evedeco
Hello,
Sorry that it does not suit you, we try that our photos stick as well as possible to the reality of the fabric but some times the materials do not allow us an optimal rendering and the various settings of the computer screens do not facilitate the task 😉
We are working to improve this and that's why we have set up a sample service.
Maybe see you soon on our online shop
Happy holidays
3/5
★★★☆☆
Delivery time not respected. After a call from us, answer: computer problem. Obviously, the computer is always at fault when there is a malfunction somewhere!
Reviewer icon
Evelyne G.(acheteur vérifié)
Translated review
Answer from Evedeco
Thank you for taking the time to leave a review, which is important for the functioning of our company. Unfortunately there was a computer problem when you placed your order, more precisely our emails did not arrive at our supplier and we took some time to realize it, so all deliveries from Reig Marti were delayed. I understand your dissatisfaction and we apologize, we are a serious company and especially respectful of our customers.
We hope to see you again at L'Atelier d'Eve 🙂
Have a nice day
Stéphanie