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L
Rating: 2 out of 5
The bouquet of flowers is expensive for the service paid, 6 tulips and 5 roses for €48 and on the message to add, more than half of it was missing.
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Customer reviews of Faire-livrer-des-fleurs
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 351 published reviews
Summary of reviews
Flowers and plants are frequently noted for their freshness and visual appeal, with many customers highlighting the beauty of the bouquets received. Timely delivery is consistently praised, as recipients often mention that their orders arrived exactly when promised, contributing to the overall positive experience. The ordering process is described as straightforward, with efficient tracking and prompt communication from customer service, which enhances the ease of purchasing.
Reviews 2 and 3 stars
Reset filtersJ
Rating: 2 out of 5
Marvellous, very beautiful flowers the recipient was very happy
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C
Rating: 2 out of 5
No photo. No delivery notice. For a funeral, it's hard to know if the flowers have arrived.
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Response from Faire-livrer-des-fleurs
Hello We are sorry that our florist did not send you the photo, with our regrets. However, the delivery confirmation e-mail has been sent to you.
J
Rating: 2 out of 5
Not multicolored. Red flowers and some greenery. 4 or 5 gerberas with 2 branches of mini roses. Expensive for over 40 euros
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Response from Faire-livrer-des-fleurs
Hello the bouquet ordered is 29.00€ and not 40€, our florists do their best with the budget conceded. We remain at your disposal so that you send us a photo of the bouquet if you wish to open a file of reclalamtion, very cordially
M
Rating: 3 out of 5
I have not received confirmation that my flowers were delivered to the funeral home on the requested day as I was unable to attend the funeral to check the delivery.
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Response from Faire-livrer-des-fleurs
Hello, as the status of your order on the site indicates, your order has been delivered on time.
A
Rating: 2 out of 5
There was no way of knowing whether the bouquet had been delivered. If so, there was no note to accompany the bouquet. Not really great
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Response from Faire-livrer-des-fleurs
Hello, your order has been delivered, the message card was included with the order because without it, our operator cannot deliver the composition as it does not have the name of the deceased. Please note that the Pompes Funèbres collects the message cards and gives them to the families.
F
Rating: 2 out of 5
Paying a lot of money for a little bouq
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Response from Faire-livrer-des-fleurs
Hello, we are surprised by your comment, indeed you ordered a sheaf at 80.00€. If however you wish it thank you to send us a photograph of the sheaf so that we can check the conformity. Sincerely
V
Rating: 2 out of 5
Very small bouquet for the price
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Response from Faire-livrer-des-fleurs
Good evening
we are sorry if you were disappointed with the service, would you have in your pssession the photo of the bouquet so that we can open a file of reclamation in your favor. In the expectation well cordially the service customers
we are sorry if you were disappointed with the service, would you have in your pssession the photo of the bouquet so that we can open a file of reclamation in your favor. In the expectation well cordially the service customers
M
Rating: 3 out of 5
I would have liked to have a return of delivery with a photo of the flowers delivered.
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E
Rating: 3 out of 5
The bouquet was beautiful but the lilies were completely closed (we did not have the pleasure to see the flowers especially since it was a cremation...) and with the kraft paper we did not see the roses. What a pity...
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Response from Faire-livrer-des-fleurs
We are sorry the florist had just received the fresh flowers. thank you for your understanding
L
Rating: 3 out of 5
Flowers have been delivered. I know this because of the family's thanks but not because of Deliver-Flowers. I would have liked to receive confirmation of delivery and a picture of what was delivered.
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G
Rating: 3 out of 5
I had noted to put "A LUCAS" on the banner and it was put the name of the ste not great.
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R
Rating: 3 out of 5
Difficult to give an opinion for a funeral since it is delivered directly to the cemetery, it would be nice to send by mail or text a picture of the bouquet and the note
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Response from Faire-livrer-des-fleurs
We are sorry but we had asked our florist to send you the delivery confirmation with the photo by sms, with all our apologies for this oversight on his part.
J
Rating: 2 out of 5
The order was very disappointing because the posey was significantly smaller than the picture on line. It was 50€. I shall not use them again.
Response from Faire-livrer-des-fleurs
Good evening
We are sorry that you are disappointed with the delivery made by our florist, you can send us a complaint with the photo of the product so that we can verify the elements making your dissatisfaction. Regards
We are sorry that you are disappointed with the delivery made by our florist, you can send us a complaint with the photo of the product so that we can verify the elements making your dissatisfaction. Regards
M
Rating: 3 out of 5
Nice bouquet, but small size, compared to the price paid !!!!!
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Response from Faire-livrer-des-fleurs
We regret that the service of our florist did not give you satisfaction, the basket of flowers Charlestion is a small basket of flowers about 20 cm and the price of flowers is very high in Reunion which explains a higher price than in metropolitan France, could you send us the photo of the composition so that we can treat your complaint, cordially
J
Rating: 2 out of 5
I have to say that I am very pleased with the service and the quality of the bouquet.
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Response from Faire-livrer-des-fleurs
We are sorry if the delivery was not up to your expectation, thank you to send us the picture so that we can open a complaint file. In the meantime, the customer service
L
Rating: 3 out of 5
I have not received confirmation of the delivery of the flowers ???
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Response from Faire-livrer-des-fleurs
Hello, we only come back to you in case of delivery problem, you can check the status of your order on our website at any time. Sincerely
J
Rating: 3 out of 5
the cushion did not correspond to the proposal made when ordering
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D
Rating: 2 out of 5
No news of the delivery. As this is a distant funeral, perhaps I will have a late return? the florist who provides the service could take a photo of the bouquet at the place of delivery with the date and time with the means available to us in our time...
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Response from Faire-livrer-des-fleurs
Hello, the status of your order is visible on our site, if you wanted a photo of the delivery it was enough to make the request when you ordered. We remain at your entire disposal.
G
Rating: 3 out of 5
A little disappointing. The site that offers flowers for delivery to the hospital doesn't know the address of the hospital, wants the name of the person who will receive the flowers, etc... Do not advertise flowers for a crematorium if you do not know where it is!
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Response from Faire-livrer-des-fleurs
Dear Customer, if it is a delivery to the hospital repository it is not a delivery to the crematorium, we have all the addresses of hospitals and crematoriums provided that the request of our customer is clear and unequivocal, which is why we came back to you to have details on the desired delivery address as well as the name of the deceased without which we can not ensure your delivery.We don't think that the seriousness of our customer service deserves a mark of 3, whereas if we had delivered without calling you back, there would have been a delivery dispute for which we could not be held responsible. Sincerely
L
Rating: 2 out of 5
I ordered a bouquet with lily of the valley and I received the bouquet without lily of the valley and with faded daisies, I am very disappointed
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Response from Faire-livrer-des-fleurs
Dear Customer, if the delivery made by our florist is not in conformity, please send us a picture of it so that we can process your complaint. We look forward to hearing from you.
R
Rating: 3 out of 5
I compared the photo of the bouquet received by my sister (bouquet I compared the photo of the bouquet received by my sister (ordered: Generous Elegance), and the one in the photo on your site (Classic); same number of flowers; where is the difference, and what justifies the price difference?
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Response from Faire-livrer-des-fleurs
dear customer,
we are surprised that you did not contact us about this, thank you to send us the picture of the bouquet so that we can take into account your complaint and give a quick follow-up.
We are sorry if a mistake was made by our florist.
Sincerely
the customer service
we are surprised that you did not contact us about this, thank you to send us the picture of the bouquet so that we can take into account your complaint and give a quick follow-up.
We are sorry if a mistake was made by our florist.
Sincerely
the customer service
J
Rating: 3 out of 5
The delivery although punctual was disappointing for the presentation of the bouquet of inferior quality to the bouquet of the photo of WESS
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T
Rating: 2 out of 5
When I ordered the flowers they stated that they would be delivered the next morning (the recipient’cs birthday). They weren’t delivered until the following afternoon.
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F
Rating: 3 out of 5
It is difficult to give an opinion because we made a delivery for one of our customers. I would have liked to have received a photo of the composition and the custom ribbon ordered. I don't know if everything was respected. I did not get any feedback. But beforehand the order was confirmed.
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